U-Haul of Farragut

10833 Kingston Pike, Knoxville, TN 37934, USA

Address:	10833 Kingston Pike, Knoxville, TN 37934, USA
Phone:	+1 865-312-8175
Site:	uhaul.com
Rating:	4.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 20

Godless Glen

Beware, this location will screw you over. I reserved a truck 3 days in advance and got a reservation and was promised one would be available when I arrived today (6/13/14). However, the general manager refused to let me rent a truck, even though he had a full lot of trucks of various sizes. He stated that they were reserved... and I explained that I had a reservation. It is likely that this is the worst customer service that Ive experienced with any company. This manager was just not helpful at all, and I feel discriminated against. Perhaps I shouldnt have worn my "Godless Glen" t-shirt in there. That is the ONLY thing that I can think of that makes sense as to why I was refused service. I had to go to West County U-Haul to get a truck. Those guys were much more helpful, although I should have received free mileage to cover extra miles to get to their location. Its not my fault that I had to rent from that location. I have talked to others at U-Haul and was told that this was "strange" and that they are "not allowed to turn someone away"... but yet it happened to me. To make matters worse, I contacted a regional manager and he wasnt helpful either. In fact, he was more rude than the other guy and started yelling at me. Needless to say, I dished it back at him with some choice words that were appropriate for him. My wife has already filed a complaint with corporate and they said we will likely get a full refund. But even thats not enough. In my opinion, these guys need fired! Plain and simple. U-haul can find better people to represent them.

Linda I

I have never had any problems from this location. I rent a daily truck/van whenever I buy furniture off Craigslist and need to pick up. It is not like every month or anything but frequent enough. I have been using them for about 8 years and have never had any problems at all. This location serves my purposes. As far as customer service goes, I do not dispute the other reviewers experiences because I am not them. I will say, for fairness, that I have always had a pleasant experience with the workers at this location. If that changes, I will update my review. But I would like to say that I have never found them to be rude or anything but friendly. Just rent here and see for yourself I suppose.

Melissa Hinten

Recently tried to use this facility to get a hitch installed for my car. Made an appointment for the service, but was told on the date of service that the part was not available and that they would call when the hitch came in. Having not received a call, i called to inquire. They told me my appointment was the day prior, though i was never made aware of this. I was told over the phone that they would look into it and call me back.....never received the return call. Tried calling customer service one more time and told i could reschedule, but they dont have the part and dont know when it will arrive. Circle of Hell. - ZH

Dorian Lain

I just had a trailer hitch installed on my new car and it went very smoothly.Josh the manager even saved me over $40 when he discovered my car already had the wiring unit bulit in.This is my second hitch to get there with great service.My wife got her hitch there too and regularly rents trailers for her business from that location and has had good service too . Some times they are a little understaffed but so is the location on Chapman highway.I do recommend them.

Thomas Moats Jr.

I have had 2 hitches installed at this location and both times they got me in and out in about an hour. They set an appointment time and took the vehicle back when I arrived. The quote match the invoice and they had a reduction sleeve on the shelf at lot lower cost than other places. I will continue to do business here.

Darin Hagre

One of the most helpful U-Haul Dealers that Ive ever dealt with. Clean facilities with a large selection of available equipment — all in a very convenient location (easy to get in and out of with rental vehicles). Not to mention, the staff here were very helpful and courteous, too!

David Venci

Josh, the owner, was a life saver. He was able to find a hitch and install it in a few hours. Everyone else, including the U-Haul call center said it would take several days. He made our move from TN to CT a lot easier. Price and quality of work were superb.

Anonymous User

My boyfriend was looking for a place close to his job to buy propane which suprised him that they charged him $31.13 for a 7 gal. You can buy it at Fox Camp Ground at the Norris Clinton exit for half the price. If you ask my opionion they are Rip-offs.

Ted K

I have done business with this manager and location for over 10 years. They are always polite and treat me fairly. Everything from renting trucks, trailers, pro-gas, to putting a hitch on my SUV. I can count on them.

Renegadecmdr

Joshua was friendly and professional and made sure that I knew what to expect for my rental. I had a very pleasant interaction with him during a very stressful move. I will recommend him to all of my friends and family.

geoffroy vallee

Full size Uhaul center. Staff is professional and you will find everything you need.

Mark Fox

The guys here are great, if there is a problem they get it fixed.

sergiu gujumit

Quick and full service center they have any size truck you need

Aleksey Pavlichenko

Works like a clock. Accurate communication and service.

Michael Gillenwalters

Needed a truck for the day. Easy process. Good rates.

Devin Willmarth

Excellent customer service! We were very pleased.