U-Haul Moving & Storage of Beavercreek

1168 Old Mill Ln, Beavercreek, OH 45432, USA

Address:	1168 Old Mill Ln, Beavercreek, OH 45432, USA
Phone:	+1 937-429-0069
Site:	uhaul.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 51

Reviews 10

Drew A

We had a storage unit with them at the Old Mill location for 1 and a half years. Three different times during our "stay" we had animals get into our unit and destroy the overhead insulation. Each time they removed a little bit of the hanging insulation and that was it. The last time it happened, they gave us a time to be there to get into our unit to remove the rest of the ceiling insulation. We arrived on time and were told "I cant get to it yet, come back in 2 hours". We found a new location with nicer units and a cheaper rate. Today I rented a truck from them (U-Haul) and moved our items to the new location. When I reached the back of our unit, there were piles and piles of ripped up insulation, squirrel feces, and pieces of walnuts ALL OVER our belongings. Several items were ruined. I did not complain. Upon returning the truck, the manager (AJ) who was renting a truck to another couple mumbled under his breath that he had already checked us out of our unit. He checked us out before I had even brought the truck back. They withdrew the monthly fee from October to November on 10/8. I asked if there was any way to get a pro-rated refund since we only had the unit for 2 days this month and was told that there was no way. Deplorable conditions, terrible customer service...I will never use this location again and I will make a strong effort to relay my experience to anyone else who is considering using this location.

Shivaya Gurave

The customer "service" at this location in The Worst! We dealt with the woman in the picture who appears to be the owner and from the moment we walked in her behavior was strange and hostile, snapping at us and slamming things around (such as her g*d* phone) and barking at her employee. She then proceeded to try and charge us $800 for a rental that was listed online for $360. Of course we tried to leave immediately but she ran out after us yelling that she would do it for the listed price, but then still tried to gouge us with $60 in extra charges. Avoid doing business with this location at all costs! Not only is the owner hateful and abusive but will blantantly attempt to rip you off

Lisa C

Sharon and her team have always been very helpful and have gone above and beyond in helping us multiple times. We always go back to her for our hauling needs. Im not sure what the problem was with the other folks, but if they went all the way through the website, theyd notice that the original quoted price has a lot of other taxes and such that are added at the end. We were surprised by that as well, but once we went all the way through the website, the prices were exactly the same as was quoted at the store. I will say that Sharons weekend staff isnt very well trained. Id recommend going during the week and setting things up with Sharon herself.

Kelly Karr

I work with Shoes4theShoeless, who were preparing to make a trip for Hurricane relief to TX. I stopped in to this store to see if they would be willing to donate boxes. Ethan and Meghan, the local managers were helpful. They called the franchise who said they were willing to donate 25 boxes for our trip. Ethan helped me load them into my van. Another day, Meghan called me back to tell me that there were a bunch of boxes in the leave a box/take a box box that I could have. Ethan and Meghan both went out of their way to be helpful! Would go here if I was moving!

Ross Gilley

They messed up our order twice and ended up giving us a smaller truck than we initially ordered and charged us more for their mistake. Absolutely terrible service. Do not use them.

Oleg Turayev

I dont know how to review a U-Haul, but they did their job. We moved from PA and dropped the truck off here witout any problems. They were open pretty early in the morning.

Marty Hammonds

AJ and his team were wonderful to deal with. They didnt make the move fun because no move is fun, but they sure made it easier! Thank you for a great experience.

Ed Torres

This storage facility is very clean and modern. It has individual unit alarms and video surveillance. The staff is helpful and friendly.

Anthony Michaels

Employees are very friendly and explain everything needed when renting

fadel baddel

Helpful and professional.