Firestone Complete Auto Care

12923 S U.S. 71 Hwy, Grandview, MO 64030, USA

Address:	12923 S U.S. 71 Hwy, Grandview, MO 64030, USA
Phone:	+1 816-399-5708
Site:	firestonecompleteautocare.com
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM

Location

Photos 12

Reviews 17

Sheena Gates

My experience with Firestone when I first starting coming here for car repairs was great. But recently within the last two years theyre service and customer service has been down right terrible. I went in about five months ago and got a brake service done and now is in need of new brakes after five months and was told it was the brake lines that caused my brake pads and rotors needing to be replaced. Being that I could not afford the price they was giving me to repair the brake lines I went to someone else to fix it cause they would not give me my warranty without it being fixed. But when I returned for them to repair my brake pads and rotors I was treated like I didnt matter and the guy at the front desk was very rude to me and other customers that walked in to get some assistance. The repair guys are also rude and disrespectful and treat you like your service and time dont matter. Because of this I will not be returning to this location anymore for repairs on my car. I was treated so unfairly and rude by the staff, I sat in the waiting area and cried because I had to sit and deal with that just to get something fixed that they failed to repair correctly. Firestone really needs to develop some customer service when dealing with the public because theyre attitudes are very horrible and the treatment of customers is worse then walmart.

Hooty Who

Ive gone to Firestone for years for oil changes, tires and alignments due to convenience, location and I like their lifetime alignment deal. But when I schedule an appointment, I expect Ill be a priority at that time. After waiting thirty minutes and they were still not taking my car back, I decided to leave. This is not the first time for me to be unsatisfied there. I keep trying, but having no luck. When I pointed out that I make an appointment for a reason, the response was, "yeah, were really busy today." Arent we all? I hope I can find something more convenient. I know of a mobile mechanic. I think he does oil changes. And I used to love Discount Tires when I lived in California, so Ill give them a try again when I get new tires later this year.

Trevor Little

I went and had an inspection done here and they stole an item right out of my car. It was the little center piece that goes on the newer model iPhones when you want to connect an auxiliary cord or headphones to your phone. Anybody who has an iPhone 7 or newer, knows that without this piece, your phone music is useless unless you have Bluetooth capability. I called and the gal who answered the phone was very nice and even told me the name of the person who inspected my car. However, there is no way of "proving the took it" so nothing can be done. Absolutely RIDICULOUS and will NOT ever go back.

bill nom nom

If I could write a lower review I could. They replaced my ac controller. There was something still wrong with it, and they told me they would call the manufacturer to get a new one. I waited two weeks, and finally called them. Worthless.

Colin Grandlich

Got my oil change done and a inspection too. Quoted my $830 for new break pads. Went to other guy down the road and he fixed everything for $90. Not honest people and will not go their again. Oil change was fine.

Houston Hughes

Arrived for an appointment. They were completely redoing the inside so we were stuck outside waiting for an hour in a hot summer day. They were also very poor at communicating how long the check up would take.

Joshua Lee

When I had to get new tires, they recommended cheap/poor quality tires. Had to go back 3 times because they couldnt get the tires balanced correctly.

Donna Davis [Calvary Student]

I went in for an inspection, they tried to tell me I had to pay $1,500 to fix a part in my car. I went to somewhere else and I passed it immediately.

Tyler Leben

Friendly, professional service. They showed me exactly what was wrong and explained what had to be repaired.

Nate Russ

Sorry guys your professionalism was terrible and your price was just to high.

arsam afrassiab

You know the place is bad when its managed by a bad manager.

Anthony Cappoferri

Fast. Friendly. Professional. Satisfied customer.