Maaco Collision Repair & Auto Painting

8916 Troost Ave, Kansas City, MO 64131, USA

Address:	8916 Troost Ave, Kansas City, MO 64131, USA
Phone:	+1 816-673-2879
Site:	maaco.com
Rating:	3.9
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–1PM Closed

Location

Photos 89

Reviews 6

Daniel Willig

Fantastic...no bull! I have known Jared for the past sixteen years, ever since the day he took ownership of the Waldo area Maaco repair store. From day one, Jared has been all about quality and service to his customers at a reasonable price. He has done over a dozen repair jobs for me on my personal and project cars right here in Brookside....all impeccably done. If theres a problem or if your not satisfied with the results, he will make it right. If youre in a bit of a pinch with regards to costs, he will try and work with you in achieving the best possible result at a price you can accept. You may have to come up with a part or forgo a new one. In any event, he is flexible. I just picked the last of four vehicles that I had in his shop for repair and in each and every case, the finished product is nothing less than great. Thats four vehicles, an 05 Dodge Ram 2500 with a banged in quarter panel, a 91 Mercedes 350 with a case of crows feet on the roof, hood and trunk of the car, an 85 Volvo where I had a buddy muck up the lower rocker panel and finally an 08 Hyundai Veracruz with scraps and dents on all four quadrants...all returned 100% better than they were when I dropped them off. The Maaco store in Waldo has a great manager who is all about customer service...you throw in an owner who has a passion for the auto-body repair business and you now have the makings of a winning team. This guy, the owner, AKA "Jared" just does dam good work...and hes reasonably priced and honest. Hes done a great job over the past 15 years with this business, his employees, and let me say on a personal note, with his two boys who are an additional testament to the great work that he does. Thanks again Jared and good luck on the transition to the new facility.

Mindy Strecker

I took my car in to get get a full paint job on my car. Just prior to taking the car into the shop I had the bumper replaced as well as everything else on it including a new reflector. They did a great paint job, however, the left reflector came back broken. When I came to pick it up I mentioned it to them right then about it being broken now and they said they would call me about it. They did not call back so I had to. They claimed they did not do it and that it must have been that way before I brought it in. The bumper and everything attached to it was put on less than a month ago and everything was brand new. Make sure before you take your car into this place to take photos and have the dates of them just in case they break something else again and claim it was there before the car was brought it. They are very nice in the beginning but once something is brought to their attention that they broke something they completely deny it. I brought my car in to get painted and I expected nothing to be broken on it during the process. Things like that happen and I understand that but they need to take responsibility to their actions. I should not have to buy something again that I did not break. I put my full trust into them with my car while I was on vacation. Thats what good customer service is.

Tia Bray-Taylor

This was the worse experience Ive ever had to deal with a collision repair and auto painting. The management does not care about the customer nor does he care about his employees. He literally cursed his employee out right in front of for trying to fix a wronged situation that was the shops fault. The paint job on my car began to chip in a matter of days after receiving it "fresh" out the shop and they wanted to give me touch up paint to put on myself, come to realized they didnt sand it down which made it that much worse. I paid over 2000 dollars for this horrible tacky unprofessional paint job that they screwed me over for. I would tell anyone who is reading this review not to go to this location the owner is a horrible person that only cares about money and not about the service they provide. Ive dealt with other macco locations before that was professional and truly an wonderful experience but this ONE in KCMO was absolutely horrible. So Im out of pocket over 2 grand and still in need of a new paint job. I feel this MAACO should not be able to franchise the company name. They leave such a BAD name for the entire company itself! IT DOSENT EVEN DESERVE ONE STAR

Ryan B

I spoke with the Manager Travis a couple times before actually making an appointment to get an estimate. He was always great to talk with helpful with any questions I had. When scheduling the appointment and bringing my truck by......your worst fear is this is gonna be a waste of time. They are not gonna give me the same deal we talked about over the phone..but much to my surprise Travis came through my estimate was exactly what we had discussed and he let me know the positives and negatives of going with the type of paint package I did...extremely helpful. When I picked the truck up, I was very impressed with the quality of the paint job. The truck looked amazing and when getting the bill it was exactly the estimated price no "hidden" costs added on. I would recommend the Waldo Kansas City location to anyone that wants to deal with professional people and get what they pay for. Great bunch of professionals from the front door to the back. I will definitely be taking future vehicles to Travis at Maaco. Thanks again, Mark.

Kurt Inman

I have had several cars reconditioned by another maaco my last experience was the best. The general manager at that location is what made that experience great. The attention for detail,the outstanding customer service meeting the expectations we set when we went through the estimating process. I had a car I wanted reconditioned with some rust repair when I called the location were Travis was they they were rude and let me he was not at that location. I found that he is now the general manager at this location I brought my car over to be looked at and what I found is that Travis is still taking care of customers and I was delighted to set an appointment to have my car painted he introduced me to some of the crew there they were genuine with there care I look at there finished product and it was truly amazing. If you want first class service,quality and price go to this maaco as its very obvious the owner and the general manager are top notch

Kyle M

SCAMMERS. They sale cars that have "collision" damage, covering up serious problems with cars. I got 20 miles in a car I paid $3000 for and the transmission dumped all the fluid out. It had a crack on the side of the tranny case the size of the grand canon and the tranny was shot, it looked like they used some sort of glue over the case to keep it from dumping out when someone test drove it as a temporary fix. When I took it back they said it was the "seal", which clearly is wasnt. The manager is a shady low life. Do no go here. I got an attorney.