Car-X Tire & Auto : Kirkwood

11139 Manchester Rd, Kirkwood, MO 63122, USA

Address:	11139 Manchester Rd, Kirkwood, MO 63122, USA
Phone:	+1 314-965-4450
Site:	carx.com
Rating:	4.4
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–5PM Closed

Location

Photos 7

Reviews 5

Timothy Hill

My experience with the Car-X in Kirkwood was awesome! My wife and I have been going there for oil changes and basic maintenance for a few years now. Weve always experienced great service. The employees and management have always been helpful and sincere. After having my check engine light on for a few months, I finally got around to getting some work done on my 04 Trailblazer. My acceleration was poor and I could hear a rattling sound underneath my car every now and then. I (finally) took it in to get it checked out on a Thursday with no appointment and they were able to diagnose the problems within an hour. My vehicle never had any tune ups or other "critical" maintenance done to my knowledge and has about 245,000 miles on it. I needed 6 engine ignition coils replaced (only 2 of the 6 were functioning properly), my gaskets for my valve cover were flat causing oil to leak in places it wasnt supposed to, and the catalytic converter was shot. It was a lot to get done, and admittedly beyond my knowledge, but after a thorough explanation of my vehicles situation, I was able to get these problems fixed in a timely fashion. Their 6-month no interest financing was a big help, as well. It was a bigger job, so I got the engine issues taken care of Thursday and the catalytic converter replaced that Saturday (to avoid being without a vehicle on Friday). Considering my transmission fluid was brown and I had issues with acceleration, I went ahead and got a transmission flush. While it was a fairly major overhaul, I didnt want to hunt for another vehicle and spend extra for repairs unknown, and the overall condition of my vehicle is pretty darn good for having over 200,000 miles. Now, my Trailblazer runs smoother than ever before with no check engine light, no acceleration problems, rattle is gone, and when I crank the heat up and Im at a stop light my car no longer shakes when its idling :) I really appreciate the time the guys at Car-X took to explain the issues and discuss my options, and that they completed the work quickly. Working in the service industry is tough, and unfortunately people are more often compelled to write something negative than to take the time to write about a positive experience, but I have nothing but good things to say about the Car-X in Kirkwood! They even gave me a ride home so I didnt have to wait around!

Anonymous User

I have had two terrible experiences here. First one was 3 years ago when I brought my car in for brake service. I paid for ceramic pads, which were on sale. The next day the brakes on the car started to make a screeching sound. Someone told me that metal pads will make such a sound when new...I looked at my receipt and saw the item description stated metal brake pads. I called and asked why I was sold metal pads for the price of ceramics. The manager of the store swore that theyd put in ceramic pads. I called another CarX and was quoted the price I paid for metal pads. So I had concrete evidence that the pads were metal. The manager wouldnt change his statement and kept telling me that the pads are ceramic. He refused to do anything to address the screeching sound from the car. Three years later I brought in my wifes car for a leak on the exhaust. CarX replaced the part of the leaking part with a new one. Simple procedure, but later that day the car had exhaust smell in the cabin and the pipes under the car made a louder sound. My wife brought the car back to CarX and was told that the car doesnt have any smell and that the louder sound is normal when a new pipe is put in place. The mechanics wouldnt even drive the car to check for the smell. I called CarX myself and was repeatedly told that there was no smell at all. I was told to get a second opinion, which I am going to do. DONT GO TO THIS SHOP - MECHANICS AND INCOMPETENT AND PEOPLE ON THE PHONE GO BY THEIR BOOK OF LIES. SAVE YOURSELF THE FRUSTRATION AND GO SOME PLACE ELSE.

Dillan Schreiter

Its nice to see a group of mechanics that actually care about people and are just trying to rip people off. Me and my girlfriend had to go to the hospital late last night because we thought she was in labor turned out she was not but when I got out of the hospital my tire was completely flat. I drove from gas station to gas station trying to air it up but by the time I got to the second gas station the tire was shredded. I had a spare tire in my trunk but not a Jack or a four-way I must have taken it out at some point in time Car-X just happened to be right across the street from the second gas station I stopped at. One of the mechanics apparently goes to that gas station every morning and the cashier told me to wait until they opened up and they would help me out so when the mechanic got there the cashier told him what was going on and he rushed across the street to set stuff up and help me out. I went across the street to the shop and they had brought the car in for me changed the spare and offered to check all of my fluids and everything for no cost. This is a great group of guys and I would trust them with my vehicle anytime

Aaron Cole

This location is very convenient for me. However the vague explanations and high prices of work have made my most recent visit the last. I took my truck in for safety and emissions tests. Being an older vehicle I knew something would be tended too. I got a quote for a new muffler and tailpipe for almost $800. Ironically I took it to another shop for the work and walked away with a $430 bill out the door. Taxes included. So I returned for my re-inspection. This time I passed the safety and failed emissions. I didnt have a check engine light on so I assumed everything was OK. Apparently a ready check sensor caused it to fail. When I asked what the remedy was for this I got "there is nothing we can do". Wait what?! Are you not the professionals that tried to get me to shell out almost $800. "It needs some miles on it" I work from home and live less than half a mile from the shop. How many miles? No answer. So if I get pulled over, I wonder if the officer will accept, "I need to put more miles on it before I can renew my tags" Even though they are close, this will be the last time I go there.

Anonymous User

I have used this place for multiple oil changes and it used to be great. Friendly staff and great manager. Last time I was there, 2 days ago, it appears they have a new manager and new people. All I can say is horrible, horrible, horrible. A simple oil change is what I wanted. Only car on the rack, took approx 90 mins. They tried to replace oil filter and products without permission. Then tell me after the fact. At my disgust I told them to return my car to its original form with what i asked for. A simple oil change. I guess this made them mad. So as I looked under my hood today, I found my windshield washer fluid cover cap completely off and empty, my oil stick not fully in the hole, and my battery connector covers not tightened. I know this is all small stuff, but come on people, dont get mad at a customer who gives you simple instructions for a simple oil change and nothing else. Plain and simple, DO NOT go there. I repeat, DO NOT go there.