Peerless Cleaners

Address:	698 Forest St, Reno, NV 89509, USA
Phone:	+1 775-323-3261
Site:	peerlessdrycleaners.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–2PM Closed

Location

Photos 11

Reviews 16

Heather T

I brought my wedding dress here to be cleaned and the result was awful. Buttons still dirty. Hair in the lace. The thing that surprised me the most was that the very heavy dress was hanging by the mesh sleeves and not by the garment loops, ruining the shoulder seams. This makes me believe that Norm, the owner who helped me, has no knowledge of garment care. When I complained about the terrible manner in which they cleaned and handled my dress, Norms employee said that he worked on the dress for two hours. I was told when dropping the dress off that it would be sent out. Im confused as to why the dress wasnt sent out to a company that knew how to clean wedding dresses. Anyway, Norm was rude and was not at all concerned with customer satisfaction as I argued that the service was certainly not worth what he was charging. With severely shaking hands and sweat on his brow, he said, "I am not going to negotiate with you". Norm, you were dead wrong. In case norm has an argument about me "becoming dissatisfied", he was fully aware that I was dissatisfied, Also, writing a review the same week I picked up the dress would not have been a good idea as I was quite emotional after finding Norm had ruined my $1500 dress. Now that some time has passed, I am able to write a review in order to warn others.

kimmie499

Took over 6 weeks to have my dress cleaned and preserved, not because thats how long it takes, but because they messed up the process twice. First attempt to pick it up it was discovered it was tagged incorrectly when dropped off, delaying processing by two weeks. I came back at the time I was told but the dress wasnt there...and I was advised the manager needed to call me. I didnt hear back from the manager so I began to freak out, its been a month, have they lost my precious wedding dress?? When calling the manager is not available. The manager also fails at calling when promised. Finally after another week the dress showed up. The useless counter attendants was "not able" to honor a discount but said the manager would call to work things out. As expected, never heard from them again. I will never return or recommend Peerless Cleaners TLDR; Unresponsive, mass delays, and then charged full price.

Norm Davis

Message to April Westfall: Ms. Westfall, my name is Norm Davis I am the owner of Peerless Cleaners. I just became aware of your posting on Google concerning your suits. I am a little confused as to the dates of your posting vs. when your suits were cleaned. Our records show that your order/suits were dropped at our store back on March 25th and that you picked them up on March 27th and it is now the middle of July that you have become unhappy. Regardless of the timing, if you remain dissatisfied, please let me know and I would be happy to re-clean the suits at no charge. I have already notified our staff and noted this in our computer system in your account profile. Hopefully, we will be able to address your needs at your soonest convenience. Thank You, Norm Davis Owner - Peerless Dry Cleaners

Kimber Smith-Fidler

I like the fact that they are certified green, and they do a pretty good job with dry cleaning and with wash/dry/fold -- but they arent friendly. I always feel as if Im imposing on them when I drop off or pick up my laundry. The one thing I really dont like, though, is that they dont count your clothes on the receipt -- be really careful when you drop off so that you know exactly what youre dropping off. My husband thinks he may have lost a sweater. But I cant say for sure theyve lost anything, unfortunately, I didnt have anything to show either way because the number of items wasnt on the drop off ticket or the receipt.

Chad Correia

Thank-you so much Maria and staff for saving a BHN company polo that I had brought from a more expensive competitor and looked like they handed it back to me out of a hamper! Wasnt the first time either. Needless to say i am now a Peerless Cleaners customer thanks to Maria and staff and their exceptional friendly and amazing service. The polo honestly looks better than brand new!!! Not sure how you guys make it look like that but WOW!!

April Westfall

I HATE what this company had done! I took 3 suits to be cleaned. They gave me back 1suit had stains on it, that they ironed in. Did not notify me on the choices I had to clean it. Another suit had double creased from ironing. The 3rd was okay, because it was not damaged. Was charged 40 something for the all they had done. WILL NEVER RETURN!!!! VERY UNHAPPY CUSTOMER APRIL WESTFALL

Amanda Hurley

So we dropped off 10 shirts, they said we only dropped off 9 when we went to pick the garments up. Get home, there are 8 items. Go back to find the missing two blouses, we were charged for both blouses so we ended up paying for an extra blouse. The staff was rude and unfriendly. If youd like to save yourself a headache go somewhere else.

Anonymous User

Peerless cleaned all of my clothing and linens when I received smoke damage to my home during a fire. They were great throughout the whole process, especially Crystal and the owner - I think his name is Norm. They also got some bad stains out of an expensive dress for me at the last minute!

Melissa Exline

I love this Dry Cleaner! They are nice, not to mention they do pick up and drop off at my office included in the price of the cleaning - which is comparable to the competition. Also, they are "green" and the clothes dont smell like chemicals. How great is that?

Jesse Wilson

Ive only used them twice, but both times I had to contact them to see if my items were done (which they were) even though I specifically asked to be contacted when my items were done (on the second time).

Dre Smith

Nice staff and they seem to be pretty fast. Never had any issues over the year that I have been using them. They claim to use more eco friendly cleaning methods so thats a plus.

Anonymous User

The best! Clean clothes, no chemical smell, and prompt, courteous service with pick up and drop off at our office (no extra charge! :))

Anonymous User

Cheap, fast and very high quality work. While having a uniform cleaned, they noticed a split seam and repaired it for me free of charge.

Garrett Spalka

These guys are the best! Super fast and very professional. They really go the extra mile for their customers.

Nick Shaffer

Only place I can take my suites without them getting ruined. My wife also loves this place.

Hunter Blackburn

Fast turn around, reasonable prices, friendly staff