Dayton Collision Center

Address:	2281 US-130, Dayton, NJ 08810, USA
Phone:	+1 732-329-6111
Site:	daytoncollisionrepair.com
Rating:	4.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–12PM Closed

Location

Photos 9

Reviews 7

Shurple Sherry

If I could give Dayton Collision ZERO stars, I would. My Mazdaspeed 3 was t-boned and brought to this service center by my insurance company. My car was there for two weeks, when I got the call it was ready for pick up. It was after hours, but the Toyota service desk helped me, and I was to leave my rental there, and pick up my car. I spent an hour going over every detail of repair, and immediately found the following wrong, took pics, and figured I could deal with it another day. - The sheet metal of my quarter panel was not completely fixed. There was an area by the ground effects that was chipped and not filled in or painted - The door skin was not aligned flush with the car, and was pushed in - The plastic panel that goes from the top of the door to the roof was severely damaged - the plastic looked cut up above the door itself, and the weather stripping was falling off It appeared to me my drivers wheel camber was off, so I took her for a drive. - My alignment was NOT done. My steering wheel was completely turned left, and the car went to the right no matter how much I turned the wheel left - The vibration was so bad, the car was not controllable at high speed - My Xenon self leveling headlight on the drivers side was NOT working, so my AFS light was blinking on my dash I turned around and brought the car back immediately. Took the rental back and left this laundry list of issues in writing at the service desk. I also called my insurance company, and send them the list via email. I also put in writing to check my camber, that my suspension had damage. I come to find out thru my insurance company, that Dayton had to bring my car to Tire Barn to find out why it wouldnt stay in alignment. Tire Barn confirmed what I said (sorry, I happen to be a woman who knows about cars), that my suspension needed to be replaced. A control arm and bearings were changed. (nothing else from what I understand). Another alignment is done. Fast forward to three MORE weeks later (a total of one month one week), I am told to go get my car. - THE SHEET METAL WAS STILL NOT FIXED - THE DOOR SKIN WAS STILL NOT FIXED - My bumper was crooked - My hood was crooked (the hood repairs were wavy) and loose However, the headlight worked, and they cleaned the inside of my car.... as well as cleaned it out. My microfiber cloth and swiffer duster were missing. Also, they blew through a HALF tank of gas.... They drove it over 30 miles. ---Where did they go? ---Did they run my car for an entire day with the AC on to blow through a half tank of gas? ---Why was my center console cleaned out and belongings not put back? The alignment felt ok... but a few miles down the road, my car was gently pulling right again, but then would straighten out, then go right again. _____________________________________________________ This shop did the WORST BODY / MECHANICAL work I have EVER seen. They had my car for over a month, and they blatantly ignored the list of issues. When the car went back to my insurance company last night to go to a DIFFERENT shop because Dayton did such a terrible job TWICE, my insurance had to reimburse me for the gas, missing items, and the alignment I had to have done at Mazda so I could drive the car-- which, by the way, it failed. - My bumper was crooked, and actually coming off the body of the car - My hood was not flat (still had a bend in it from the accident) and was loose. - The car still gently pulls to the right, then straight, then left, then right. I have just been informed that the new body shop my car was sent to found other things wrong with the car. I am waiting for this list, but clearly they did not service my car at all. RUN from this shop. HORRIBLE SERVICE! HORRIBLE WORK!

Juanita Cook

I wouldve like to give this place a better review, but their ability to communicate and stick to their own timeline was poor. They originally stated that the car would take one week. At the end of one week I received a call stating that they found additional damage and had to order a new part. Okay understandable. I received a call the following Tuesday (08/23) that my car would be completed and ready for pickup on that Friday (08/26). I then received a call on Friday (08/26) stating that the car was not going to be ready until Monday (08/29). On Monday I called to confirm that the car was ready. They said the car was not going to be ready until Tuesday at 9am. I called on Tuesday and the time moved to 3pm. The person on the phone stated that they dont know who told me that the car was going to be ready at 9am on Tuesday. Keep in mind that at this point this is all me calling and they are not communicating their delays at all. I picked up my car on Wednesday morning on a wing and a prayer. There was no one there but a new receptionist with an icky attitude at 8am, so if I had any questions I would have had to come back or pray that I reach someone on the telephone. That reminds me of multiple times that I called them and left voicemails with general questions that were never returned. They called me to conduct a customer service satisfaction survey and the person taking the survey acted as if I was talking too much. I would not recommend using this place. I had to pay an additional $16.99+/day for my rental for all of the delays. About an extra $100. The car looks good. Cannot tell that it was hit.

Globe Trekker

I took my car to replace the front bumper and touch up for scratches. They gave a ridiculously high quote to replace the bumper. While taking the damaged bumper off, they ripped my car headlights. Then called me to tell me that I need to pay $645 in addition to put new headlights on. I ended up paying $1500 for the repair that would have cost me around $500 at the local body shop. I hated the service. Especially, Trace H, who is very arrogant and intimidating. She spoke very rudely to me when I took the car back to her to show that they didnt properly remove the scratches off the bumper. She offered to give me "another quote" to fix it as it was "not part of the original quote". This shop is outright rip off. I strongly DO NOT RECOMMEND them to ANYONE!!!! TOTAL RIPOFF

Barbara Glasgow

My 2001 Camry needed major brake work. Although very expensive, the price seemed fair and was completed in a reasonable amount of time. The service people kept us informed by phone along the process and decision-making and were all very respectful and professional.

Christian Alexander

Quick, transparent, and reasonably priced. Continuing to service my vehicle here despite moving away from the area.

Artrexis Lives

Oil change was relatively quick and they washed my car for free, which I wasnt expecting.

Michael Turetsky

Great service