Address: | 636 NJ-18, East Brunswick, NJ 08816, USA |
Phone: | +1 732-238-3000 |
Site: | libertytravel.com |
Rating: | 3.8 |
Working: | 9AM–8PM 9AM–8PM 9AM–6PM 9AM–8PM 9AM–6PM 10AM–6PM 10AM–6PM |
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Anonymous User
I used Liberty Travel to book flights for my honeymoon in Australia and New Zealand. Agent offered us no insight and simply booked the itinerary that I had already come up with. I asked about booking at a hotel in Cairns, agent told me that he would need to get back to me, he never did. Left the agent several voicemails inquiring about trip insurance (free money for travel agencies) and never got a call back. What got me to write this review though was my experience today. I called to ask what their emergency number was should I have any problems while traveling next week, and I was told they dont have one. They dont have any phone number that is manned 24/7. They told me that if there was a problem outside of their business hours, that I would need to leave a message and they would get back to me when they got in. First of all, probably most obviously, business hours in NJ fall in the middle of the night in Australia and New Zealand. Second, I didnt plan on carrying a cell phone on this trip...how will they get back to me?? The only reason that I booked through a travel agent was so that I can get in touch with someone if theres a problem. Apparently thats not the case with Liberty. Whats the advantage of booking with them? They didnt help plan the trip, I had to call Qantas and reserve my seats myself because they said they couldnt, they didnt ever call me back, they werent any less expensive than anyone else, and they dont offer you any support.
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Bryant Ho
Great service. Have worked with Pat for over 12 years now
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leon daley
Great booked 2 vacations threw them so far
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Chirag Bansal
Only came here because I was forced to.
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mike Appello
Ok