FedEx Ship Center

210 Industrial Way W, Eatontown, NJ 07724, USA

Address:	210 Industrial Way W, Eatontown, NJ 07724, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–5PM Closed

Location

Photos 12

Reviews 16

Jay Car

Such terrible service I Will absoulutly never ever fed ex somthing ever again. Customer service is disgustingly terrible. They kept transferring me to the company phone number for customer service to a representative who did not even speak English so it was hard to understand. After being on the phone for a while he finally answered my question which was if he could transfer me to a fed ex in eatontown New Jersey and after all that he said he didnt have it. Then I called the shipment center and they did not have the number either. And on google the only phone number listed is the company number. So after being transferred to a customer service that finally New what she was doing she transferred me to the one in eatontown and after waiting on the line on hold for such a long time they finally picked up and told me to CALL BACK IN AN HOUR. I am so dissapointed, aggravated, angry and disgusted at the way fed ex treats there customers, i would give this a 0 if I could.

Stephanie Scola

Rude Customer Service, No attempt at helping me: The nice folks at the Fedex print store helped me arrange a HOLD to be put on my package so that I could go pick it up at this shipment center. When I called to inquire about their hours because I was stopping by to pick up my order, a lady (whose name I will not mention here) was IMMENSELY RUDE to me, for no apparently good reason, and told me in an extremely frustrating manner that "the box is probably already on a truck, no one has time to pay attention to requests like this...". She refused to actually look up the tracking number and assist me in any way. Unreal. Very bad experience.

rogelio gonzalez

I dont recommend this place they make a mistake like 3 times I got a package from Mexico I spend over $300 and they say they deliver it at my house but I never got the paper a notification that said I supposed to get it so I went back to this place I spend like at least 3 hours each time and finally I called customer service to see wheres my package and then I went to the place I went by there and people there are no very nice so it really is not worth it for the money they charge

Dan Hall

9 times this year alone I was told that our items are undeliverable because we are close. All this during normal business hours. They have lost items and are not helpful at all on the phone. I will never use them again. I wish I could rate them -5 stars ,but cant give a negative rating

Ann Sarah

Fedex is terrific in terms of speed and always pleasant when they have knocked on my door in order to make a delivery requiring a signature, however,drivers rarely knock unless there is the requirement of a signature and if you are home the package can arrive unbeknownst to you.

Samg381

Told me my pickup was not available even though I had selected to hold for delivery, and kept telling me the same sentence. Miserable people. Id suggest not using this location due to its incompetent staff and unorganized operation. Truly a disappointment.

Oscar Bracamonte

Muy buena atención y el envío sin contratiempos

Michael Harari

Guy at the front desk was nice but both times I came here I was waiting 30+ min to pick up a box. It’s just absurd.

Morris Antebi

Good customer service- if you are prepaid with a label- they will take you right away, even if the line is big-

Mitchell Quinn

Fast. In and out with no wait. You need a photo id to pick up your package.

Dave Rucinski

Incredibly slow customer service. Only one register open as well.

Jessica Gornicz

Busy location but the staff keeps the line moving.