Sears Auto Center

50 Mall Dr W, Jersey City, NJ 07310, USA

Address:	50 Mall Dr W, Jersey City, NJ 07310, USA
Phone:	+1 201-420-5395
Site:	searsauto.com
Rating:	1.7
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 9AM–5PM

Location

Photos 14

Reviews 6

Anonymous User

The worst auto center I have been - lack the slightest professionalism, dishonest, and super inefficient. I brought my car there in the morning around 10:30 for (1) checking the break lights as they were off; (2) oil change if they accept the coupon I printed from their website. They said they would call me when it was done. Since there is not even decent sitting area, I wondered into the mall while waiting for them to call. By 2:40pm, I called them and the answer from the clerk in the desk was he would check and then put me on hold. The next thing happened was the line went dead. This repeated two more times. By 5:15pm, I called again, and the answer was it was done a long time ago! I went in and waited yet again for someone to show up at the desk. Finally someone showed up and was friendly enough, I asked what problem they found with the break lights. The answer was "what break lights? They did oil change." I responded "The break lights problem was the major reason for me to come in today! If it wasnt the break lights, I would not have come in or at least not come to this store." He looked at the worksheet and it is clearly written "check break lights". So I was asked for another 10 minutes. ..... Finally when all was done it was dark outside and my one day off work was finished. Then, I was charged the full price for the oil change. I pointed out that there was a coupon $24.99 for oil change and rotation. He said I had to change tires there before I could use that coupon. I pull the coupon over and read carefully and then pointed to him which word or line on the coupon that specified the restriction. The only answer was "sorry" they could not take the coupon. By this time I was so tired and did not want to argue any more. I paid the full price and the over priced light bulbs and all I could think of was I WILL NEVER EVER GO TO ANY SEARS AUTO CENTER ANYMORE FOR THE REST OF MY LIFE and will advise all others not to go!!!

Lowell Kaps

If you look up ineptitude in the dictionary you will find Sears Auto Center. I hit a pot hole and got 2 flat tires. I brought one in to Sears at 9:30 Saturday morning. They told me it would take an hour to install a new tire on the wheel. Two and a half hours later after screaming at them in the garage they finally did the work. They forgot to install the valve stem they charged me for and I had to wait for them the to do that as well. Additionally the kid doing the work had no idea what he was doing. He did not put my magnesium alloy wheel on the machine properly and it gauged the inside of it. Now besides taking forever I have a damaged wheel on my Mercedes. I need two additional tires. They were not in stock and the sales man said he would order them for Monday and call me in a couple of hours. At 4:00 I called and after being disconnected 3 times finally got through to them. He said it was not ordered, but he would do it right away. I called again a half hr later. After going through the same disconnects I got him on the phone and it was still not ordered. I demanded to speak with the store manager. He then put me on hold and ordered the tires. I am not ever going back. Who know how they will damage my car. They are inept and liars. I am stopping the charge due to the damage they did to the wheel.

justin cetro

If i could put zero stars I would! STAY AWAY!!!!! DO NOT GO HERE THEY DO AWFUL WORK!!!! I go in for an routine oil change on March 11, 2017 and I was told needed a new oil filter along with the oil change so I told them to do it. Less then a week later on March 18, 2017 I go and drive the car the cars engine starts to race and the oil light goes on. I immediately turn around and head home, as I am driving white smoke is starting to come from my engine. I get home and get out of my car, my parking space is full of oil and I look under the car and the oil filter is laying on the ground. I immediately called Sears and kept on calling until someone answered. I told them what happened they told me to "drive it in" I can not drive the car because there was no OIL in the engine it was all over the parking space. I call the next day and finally speak to the manager and he was all apologizing, I had to have my car towed to Sears so they can fix this miss. There is no excuse for this poor workmanship, even the manager agreed with me. I use to always bring my car to Sears for routine car maintenance, but after this experience Sears has lost a customer.

Timothy Brooker

If I could give it a zero rating I would. Go in for an appointment at 8 am on a Saturday for an Oil Change. Im told its going to be at least two hours. They have 7 appointments for 8 and only 3 technicians. Says it takes at least 45 minutes to do an oil change (I went to Valvoline and was in and done in less than 30 minutes without an appointment). was told 3 different stories about how many people were ahead of me and how long it would be. Supposedly it would take more than two hours and the three people in front of me were getting the following done (4 tires) (Oil Change) and (1 tire). How does that lead to a 2 hour wait with an appointment? Oil changes take 10-30 minutes, 4 tires takes an hour, 1 tire takes 15 minutes. What the heck? Also came to realize that at least one of the people ahead of me was an employee on the clock. And why have two girls at the front desk,yet only 3 technicians? And what happened to diversity at this location? TERRIBLE, STAY FAR AWAY!!!!!!!!!!!!!

Anonymous User

Im an extremely picky person whenever it comes to service. And, with a German car, I usually shop around before deciding on a place to work on it. I stopped taking it to the dealer since it is no longer under warranty and their labor costs are more than I can afford. Thus, after contacting 2 other local places in Jersey City to refill my AC and align my car, I was quite impressed with the service that I got today with Sears. The technicians were quite welcoming and cordial even on the phone. And, the service was good and far better than I expected. Also, their price was cheaper than the 2 others that I called. Their nearest competitor (P**b*ys) on the other side of the mall was very rude and wanted to charge for an inspection before refilling! Based on todays service, I would highly recommend Sears for your A/C refills and wheel alignment with reservation.

Sarah Onore

I made an appointment for an oil change and even arrived early. After waiting ten minutes until someone came to the counter to help me, I was told my $19.99 oil change would actually cost $27.00. The woman at he counter told me my oil change would take 45 minutes to at most an hour. I came back after one hour and another worker told me they were still working on my car and it would be out soon. After and hour and a half of waiting, I asked again when my car would be done. They told me 15 more minutes (total of 1.5 hours). When I asked why I was told 45-60 minutes at the start, the Sears employee told me that he didnt know why the original worker told me that, with no further explanation. Overall took me TWO HOURS FOR AN OIL CHANGE. Also the vending machine doesnt take credit cards! Beware!