Moxie Blue Salon

Reviews 3

LA

Lauren Brimhall

As a mother of a toddler and a four-year old, I dont get out often, so when I do actually find a little time to do something for myself (like getting my hair done) I expect it to be a relaxing, wonderful experience. My appointment for a cut and a PARTIAL highlight was at 2:45 and having gotten this same thing done for over 20 years, I anticipated being out of there before 5:45pm to get home in time to relieve my babysitter. Three hours for this SHOULD be plenty even with the processing time. My appointment was with Jaymie, and while she was very sweet and chatty, I NEVER saw someone take so long to put in foils. From the time she started the first foils it was about 45 minutes to the last foil, and then she told me I need 40 minutes to process. I was a little concerned that the FIRST foils had ALREADY been in for 45 minutes, but didnt argue as she sat another client down and began cutting and styling her hair. When that client was finished I expected my foils to be taken out, because it had been an excessive amount of time and Id been burned before. I asked her to use color to highlight because Im already light (no bleach to avoid damage on my virgin hair), but I believe she either used a small amount of bleach anyway or just used peroxide instead. After finishing the other clients cut and style I asked her how much longer. She said 10 more minutes of processing. OK. I set a timer this time and waited 12 minutes. During this 12 minutes ANOTHER client sat down in her chair and she began HIGHLIGHTING her hair! A cut between processing is pretty standard, but TWO clients, one a highlight? SHE DID NOT EVEN CHECK MY FOILS ONCE... AT ALL. Then, to top it all off, I told Jaymie of my time constraints and at first she said she would try to hurt things along after I finished processing, only to come back 1 minute later and tell me (in spite of being the slowest person Id even seen) "she finished me EARLY and in spite of my processing being done and it only being 4pm that my appointment for my cut wasnt until 5pm. It was clear she needed at least that much time to finish the highlight on the other client. I told her that Im sorry, I made ONE appoinement, not two separate ones just so I could sit for 45 minutes in the chair with wet hair waiting for her to finish this other girl. Clearly annoyed at me, then she proceeded to STILL not remove my foils. After my 12-minute timer went off and she was still coloring the other girl completely ignoring me. Finally, I marched to the front desk and told them to get someone to take the foils out of my hair right now and to see if anyone else was available to do my cut. I dont care what anyone says, but well OVER an hour of processing is sure to do some serious damage. They tried to convince me I had "one minute left," before taking me back for a wash. Please. After my wash I got a quickie cut by Joane who was VERY nice. We were all in a bit of a rush though at this point so I went with something more simple and safe than I had wanted. She did a great job with my request but I did immediately notice that I couldnt see the highlights Jaymie had done in my hair AT ALL. I have two young au pairs staying with me and my husband who all said I came home looking pretty much exactly the same OVER $200 later. I even presented Jaymie with a referral card for 20% off and did not get the discount. I was too angry to think to check my receipt and unless they charged me for a full highlight instead of a partial, its the most expensive salon Ive ever been to and my experience there was MISERABLE. The hair on my left side where she put the first foils is considerably dryer which never happens when you just use color, and like I said, I dont even see the highlights, so the damage is for nothing. Also, Id like to point out that there are four or five five-star reviews of this place after they received a bunch of other one-star reviews. The five star reviews have NOTHING written. Seems fishy to me... I wouldnt trust the 4+ star rating AT ALL. This place is a rip off.

SA

Sandra Getchell

Very disappointed with how the stylist Marlee took advantage of me and the owner Danny did nothing. This was about the 4th or 5th time I had gone to Moxie Blue usually seeing Roula, who I love, she just is now a level 3 stylist and prices are more expensive. So I called and asked to get the same service done, cut, color, and partial balayage(which by the way I had done 5 weeks ago with my friend at her salon) so all I needed was a partial or really toning since my hair was mainly blonde with a different base color at the root because my base had a reddish tone that just needed to be covered with an ash. I asked for a new girl a level under Roula who was good with balyage since Roulas prices were getting more expensive than I wanted to continue paying. They set me up with Marlee who was very nice and informative about products, but had me sitting in her chair for 6.5 hrs. Never in my life have I sat for that long, usually only 3 hrs, clearly she had no clients for the day. There was no reason to be there for that amount of time because it was not like I needed corrective service where they had to strip color from my hair. I was getting what I always get. Well when I left the salon they charged me $278 not including a tip. I could not believe this, my heart sunk in my chest. I asked to be with a level 2 girl to get the same service I normally get so I didnt pay more than $170 which is about the norm when I leave there. I would have never thought a level 2 girl would be more expensive than a level 3 to do the same thing so, of course when Marlee asked me in the beginning if I want a price break down I said no because she is a lower level stylist doing what I alway get. All in all the owner did nothing, how greedy can you really be. I mean when you look at my history and see what I always come in for and the price I have always paid, how could you even think this would be right and the fact that she wasted my entire day sitting for that length of time because she is extremely slow and had no clients. Extremely disappointed with how this was handled and will not be returning since the owner is clearly not for there clients.

JO

Josh Brainard

I tried moxie blue for the first time the other day. I had Cory. I wanted a dark chestnut root blending into a bright fun copper to blond ends. My hair ended up being red and you couldnt tell the root color from the red, it was that dark and the red went up to my scalp. I wanted a more define border. My ends didnt get any lighter than my natural hair color wich is a dirty ashy blond. It took a long time but i honestly didnt mind it was a treat to finally get my hair done. My appt was at 530 i was done at 945. I wasnt happy with it so i called the next morning to get it fixed. At first they told me they didnt have anything available til noon or after. I had to get done in time to pick my son off from school and when i told the receptionist the reason why i wanted to come back in so said that the owner would be in at 9. I arrived at 930 got seen right away by Danny the owner who was very polite he took time to talk to me to hear what i had in mind he asked for pictures to get a good understanding of what i wanted and he and his assistent and a experienced co worker all helped to achieve what i was looking for. He gave me a complementary lipstick application as well. I love my new hair now the service was amazing and they were all very friendly. Top service to get seen right away with no appointment by the owner himself!

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