Firestone Complete Auto Care

232 Bloomfield Ave, Montclair, NJ 07042, USA

Address:	232 Bloomfield Ave, Montclair, NJ 07042, USA
Phone:	+1 973-771-5308
Site:	firestonecompleteautocare.com
Rating:	2.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 12

Reviews 7

ii Payload

Ive been to this Firestone a few times and every single time there was always a problem. The main one was recently on Thursday 4/27/17. I brought my 03 impala in just to get a battery changed. They told me that i would have to wait 2 hours because the garage was packed. I understood because i could see every single bay taken with a car. So i left my car and took a walk to kill time, to only get a phone call just about 2 to 3 hours later, saying they could not open the hood to my car. (Disclaimer: This is a 03 impala, a very common car. And there was 8 different people in the Firestone at the time. and you couldnt open the hood to a common vehicle. give me a break.) So i grabbed my keys once i made it back to that store, and walked out to my car which wasnt even touched from what i could see, and opened my hood with NO PROBLEM. If you have an excuse to not work on my car, please dont lie and make me wait 2 WHOLE HOURS just to hear a no we cant work on your car today. So i walk back into the shop and ask them since i opened the hood is it will possible to change the battery since they had at least an hour left before the store closed, a battery should not take that long. I still received a no they had to do it another day. So i asked and they told me to change to battery it would of been done 3 days later on the up coming Sunday. I am really not happy about this service if that day was not a serious day, but before i arrived my battery died in a parking lot which is why i pushed them to change it that day. Never going back and i advise any other person who is considering to use this Firestone, PLEASE Go somewhere else. This place is a complete joke.

Padmakshya

Overall pretty shady place. I was reluctant at first to even bring my car here considering the reviews were poor but I already knew I was in desperate need of brakes and rotors and this was the most convenient place at the time. I had my car serviced for front rotors and brakes. The price they gave me was a bit pricy but I went along with it because I just wanted to resolve the issue quickly. Next day I come out of my building and notice my tire is flat. I examined the tire and noticed there was nothing puncturing the tire externally so I filled it up with an air pump and took it to my trusted mechanic. When my mechanic found out how much I paid for rotors and brakes he threw a fit and couldnt believe how much I was ripped off. He tested my tire and determined nothing was wrong with it but that perhaps someone was messing with me and let some of the air out. I went back to my building and asked to watch the surveillance video and my car went all night untouched. I even went to get a second opinion by another trusted mechanic and he even took the tire off the rim to see if anything was trapped between the rim and tire and NOTHING! Two different mechanics determined that there was nothing wrong with my tire internally or externally leading me to believe that my tire was messed with while I was getting my car serviced. I wouldnt recommend getting your car serviced here unless it is your absolute last and final option.

Mina Mekhael

So I was losing air in my tires everyday for about a week.... Mind you I have tpms sensors on all 4 of my tires to monitor how much air I have in em... So for a week I had to put air in two of em everyday and I know my car in and out... Upon my arrival I know I had 6 sensors in each tire n two of the tires was losing air daily so I purchased two new tires ... After about an hour in a half the sales rep tells me I need new tpms sensors! I told him that was impossible because I was putting air in my tires everyday and everything was fine with the sensors... These people actually ripped off my sensors!!!!! I call Corporate and they expected me to go back to them so they can take a look which is stupid !! So they can put my car in worse shape !!! Thats crazy I made the appointment and never showed up! im never going back there ... If your gonna scheme on your customers you gotta at least read your customers first!! If i wasnt putting air in my tires everyday maybe I would have fell for their dishonesty! They messed with a wrong person and could have had a loyal customer but instead they ripped my sensors out n told me I needed new ones .. Absolutely terrible n now I have a tpms light on which Ill get fixed n put on elsewhere thanks Firestone of MONTCLAIR!

Jeff Link

Professional and Quality We recently relocated to NJ and used Firestone previously. The team here got us in before our appointment time. The were very professional in ensuring what we needed done in the visit. They contacted me several times with the inspection results, recommendations and status. They even recommended another shop for transmission work. This was not a big surprise as we towed a trailer across the country. Being new to the area, I appreciated them calling the refererral and coordinating it for me. They had my car ready earlier than originally estimated, applied the Firestone discounts I knew were coming, and the fixes were complete. I can not recommend this team any higher. Thank you Francisco for your communications, and care!

Lisa Unell

Very polite employee told me the nail in my tire was in a place that couldnt be fixed and proceeded to try to sell me the 2 tires "I needed" to match my almost new ones (from a nail in a sidewall a yr ago:-(). I said I was going to think about it and proceeded to check if he was "right/honest". The next place I went to said it could be repaired but their company wont allow them to do it in this particular location. Just stopped at a Goodyear I was passing by and they happily told me it can be plugged and Im thus currently awaiting my turn. Yay Central Tire and Auto Repair in Linden!

Ryan Bonds

The employee I spoke with was rude and seemed like he hated his job. He had no clue about services firestone offered. I asked him if they were able to replace my shocks and he just looked right at me and said he didnt know. The employee didnt even bother to look on the computer to see. I began to get irritated and lucky for me another employee stepped in and was able to help me right away. Turns out the first employee didnt even know how to work the computers. This is the first firestone I have ever been to that I didnt feel comfortable letting work on my vehicle.

Anonymous User

Customer service problems. Called in the morning to see if they had time for a service they offer and they told me to come in, it will take 20-30 min. and I can just wait there. But when I arrived, they told me that they were booked that day and I should really call before I stop by. Huh? I had just called and was told to come in. They were rude about their mistake and I wont be wasting my time with them again. There are obviously communication/organization problems. Dont waste your time.