Vigilante Plumbing, Heating and Air Conditioning

195 Douglass St, Brooklyn, NY 11217, USA

Address:	195 Douglass St, Brooklyn, NY 11217, USA
Phone:	+1 718-522-6111
Site:	vigilanteplumbing.com
Rating:	4.3
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 8AM–3AM Closed

Location

Photos 10

Reviews 4

Meave Winchester

I have been extremely disappointed with Vigilante and will NEVER utilize their services again. Vigilante is only interested in getting your money and then their customer service is extremely poor. I used Vigilante to install a check valve in my basement . I first met with a general consultant who then had their sewer guy, Mike, come to finalize recommendations on how to resolve the issue I had. Mike was very cordial when we first met. He told me I could reach out to him anytime. He recommended that I get a check valve and wrote a contract to do the work. Another worker who was quite rude and non-communicative and an apprentice came to do the job on the agreed date. They turned off the water to the house without letting me know they planned to do so. I realized the water was off when I attempted to get a drink of water. They left garbage and mud in the basement. They dumped muddy water in the toilet in the basement. Even the equipment they installed was partly covered in mud. They completely soaked my basement ( which took 3 days to completely dry) without explaining why that was necessary. They left a gaping hole in the basement. The contract did say the owner was responsible for refinishing the floor, but that is different from filling a gaping hole. These are just some of the issues. I called Mike to discuss the issues, including some financial related ones, including a change in the scope of the work done. He did not return my call. I emailed him to explain what my issues were. He made arrangements twice to come to review the work that was done. He did not show up both times, did not call to cancel and only rescheduled after I again reached out to him each time. He made a 3rd appt to contact me on a specific date to discuss the problems. Of course, for the 3rd time he did not honor his commitment. My advice to anyone reading this, is to be warned. I wished that I had paid more attention to the reviews of Vigilante before contracting them to do this job.

Wesley Harrison

I thought I knew who the best plumbers in Brooklyn were until I met Vigilante plumbing. After multiple frustrating attempts to get an appointment with another company and finally agreeing to a $240 fee to show up on a Saturday (even if no work was completed) I decided early on a Friday morning to give Vigilante a call, to see if what they say about 24x7 service is really true. They are not lying. I first called at 7:00am and got a message saying their office was closed but I could get a live representative if I wanted to for emergencies. I hung up figuring this problem really wasnt that serious and didnt require that level of service. I called back at 7:30 to a get an immediate answer from a representative who asked me "How can I make you smile today?" From then on I knew this experience was going to be good. The representative got an understanding of the work I wanted to get done and said she would be able to have someone stop by within one hour. I was in shock. To make the situation even better, the representative showed up early, by 8:03am. His name was Mark, excellent technician with 28 years of experience. I explained to him the work that I needed and he provided me with different options as to how I could be approached and gave me upfront pricing on each of the options. His work was fast an efficient and I was amazed to see the excellent technique he used to perform a task that I struggled with trying to perform myself. The cost was very reasonable and considering the speed of the service it was pennies compared to what Im sure I would have had to pay elsewhere for that level of professional work.I will be coming back to Vigilante for all my future plumbing needs. Needless to say I promptly canceled my appointment with the other plumber on Saturday. They didnt even care to ask why I was canceling. Vigilante made my day, if you choose to use them Im sure they will make yours.

Steve Rappaport

I don’t usually write reviews online but I feel compelled to write one about my recent experience with Vigilante Plumbing, Heating, and Air Conditioning. I have owned a house in Park Slope for thirty years and during that time I have hired carpenters, roofers, plumbers, and other craftspeople to do work on my house, but I have never had an experience like the one I had recently with Vigilante. I needed to replace my thirty-year-old furnace, and I thought about replacing it with two furnaces since I have a two-family house. Will Vassallo, the service manager, came out to do an estimate. Two other companies from which I got estimates stopped by, took a few measurements, and emailed me an estimate. Will spent about 45 minutes at my house, carefully evaluating and explaining the various options, and because installing a dual-zone heating system in a 130-year-old brownstone is complicated, he came back a second time with Sal Vigilante - the owner of the business! - just to make sure that everything was right. In the end, I decided just to replace the single furnace. Since it was March and still cold, I was concerned about getting the job done in a single day, but Will guaranteed that they would do just that - and they did: the crew arrived on time, and got the job done by 5 PM! The two men were friendly, answered all of my questions, were respectful of my house (they wear booties over their shoes so they don’t soil floors), and when the job was done, they carefully explained the new wireless thermostat, double-checked the electrical wiring, cleaned the site thoroughly, and made certain that everything worked perfectly before they left. As I said, of the many craftspeople I have hired over the past thirty years to do work in my house, Vigilante Plumbing, Heating, and Air Conditioning was by far the most professional. I recommend them highly!

Anthony DeVito

I had a leak in my basement from a drain pipe section that went into the main waste pipe under the basement floor. I called Vigilante, whom I have used before, and scheduled an appointment. Michele Papa was the lead who arrived with his co-worker exactly as scheduled (and it was great that Vigilante called me that morning to inform me the men where on their way). Because the pipe into the floor was broken from the years of use, Michele immediately recognized that this job might be larger than originally planned. He took photos to provide the home office and also arranged for his supervisor to stop by before work began to confirm his findings. Michele provided me an appropriate estimate range with the caveat that it would be refined once he opened the floor to assess the situation with the main waste pipe. Michele and his co-worker were extremely thorough and provided me specific options to allow me to choose the work to be done. They finished the initial install of the new pipe and did a great job cementing the basement floor. At each step of the procedure they had me check the work. Given the cement needs 48 hours to completely dry they are scheduled to return the end of the week to complete the job. They made sure to clean up any debris from the job and take it with them. Evidence of my satisfaction is that I will have them, when they return later this week, install an exhaust outside for the dryer in the basement. I recommend Vigilante and Michele in particular without hesitation.