Castle Collision of Suffolk

480 Commack Rd, Deer Park, NY 11729, USA

Address:	480 Commack Rd, Deer Park, NY 11729, USA
Phone:	+1 631-242-5050
Site:	castlecollision.com
Rating:	5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 22

Reviews 12

Jim Berry

Castle Exceeded my expectations everywhere. Service: 5/5 - Greg is fantastic to deal with. Hes fast: Gave me a preliminary quote right away. (Note: My collision was not that significant, yours may take more time.) He was responsive to my emails and worked to get proper payment from insurance without me involved. He just got it done. When I picked the car up he went over the work done carefully while in front of the car. Very friendly. Repair 5/5: PERFECT I tell ya! The paint matched flawlessly; the lines on the pieces that were replaced were dead-on straight. The brand emblem was replaced, headlight -- perfect. He even took care of a minor ding I had which was not covered. Car handles great. Cleanliness: 5/5 - The car looked showroom new when he gave it back to me. He got it cleaned inside and out. I was not expecting it to look as good as it did. Prices: 4/5 - Seemed reasonable to me. Fortunately I didnt have to pay anything because of my situation. (Wasnt my fault.) Greg worked with the appraiser and got the prices figured out with almost no involvement from me. Parking: 2/5 - Parking here is VERY tight. The good news is that while my car was being repaired it was kept inside the garage. Speed: 4/5 - My front bumper, side panel and headlight repair took a little over a week. Considering the quality of repair the speed is no issue here. Reputable: 5/5 - The repair comes with a limited lifetime warranty in writing. I didnt even have to ask for it. Overall: 5/5 - Yelp has done it again. The good reviews here are not to be mocked. No need to go all over the place. Give him your keys.

Huiming Chen

Castle Collision quickly and expertly brought my car back to its original, pristine condition, despite having sustained major body damage during an accident. However, the reason I wanted to write this review has more to do with what happened after. When I picked up the car, I noticed the low air pressure warning on dashboard, but thought nothing of it. A day later, I noticed a nail in one of the "run flat" tires. I know these "run flat" tired are much more expensive and troublesome to repair than normal tires. I brought the car back to Greg Griffen at Castle Collision believing that the nail had originated there, but not really expecting much since it had nothing directly to do with the repair and I didnt in fact know when the tire was damaged. Since most people hate long reviews, I will try to keep this relatively short. Greg and Natalia Rodriguez couldnt have been better. Within that day, they replaced the tire with a brand new tire of the exact same make, at no charge to me. This was not covered by an insurance claim and this was an expensive tire. It was really much more than I ever expected. In all honesty, they had no obligation to do anything. I realized that for them, customer satisfaction and their reputation was more important than collecting every last dollar. This was the best experience with any business that I can recall.

Stephanie Eugene

I had such a great experience working with Greg at Castle Collision of Suffolk. I had damages to my car due to an accident and when I brought the car to Greg he immediately assured me that I would be taken cared of. He advised me on the steps to contact my insurance company of where my vehicle was and told me not to worry about anything. I called a few times with questions and Greg was knowledgeable and most importantly he was very caring. Knowing my car was in great hands was such a piece of mind. Natalie from the front desk called me when my car was ready and was super nice. I thank both Greg and Natalie for great service while we worked together. When I got my car back I was happy to see that the repairs exceeded my expectations. Very Impressed with the work. I would definitely recommend other people to come to Castle Collision of Suffolk as I am certain they will receive excellent service. Thank you again for excellent service and have a Happy New year!

Frank Bachety

We had a great experience with Greg at Castle Collision of Suffolk. We had two car accidents within one week. Both times Greg had a tow truck at the scene within a half hour. One car was totaled and the other had major body damage. He worked with our insurance company and we received a check very quickly and they repaired the damage to the other car in under 2 weeks. The car looks better than ever. Plus the car was missing a piece of trim away from the damage and they fixed it free of charge. I highly recommend Castle Collision of Suffolk.

Leidy Munoz

Greg was amazing to work with. He went above and beyond to get our car fixed in a timely manner, from the moment we first called to the moment we walked in we felt very welcomed. He was very responsive to our phone calls and kept in touch throughout the whole process. he just got it done!!! A true professional and very knowledgable of what he does, truly a pleasure to work with. I would definitely recommend his shop to everyone I know, with the confidence that they wont be disappointed!!

Katie Hansen

Greg was amazing to work with . Before I even brought my car in just on the phone helped me out figuring how to go through insurance and step by step what to expect. We than brought the car here because of the amazing reviews and he worked on specialty cars we have a Grand Cherokee SRT 8. With all that said and done our truck looks amazing feels like Im driving in a brand new truck. They really do an amazing jobs and go above and beyond . Brining in my next car for him to fix up

Marisol Aymat

This is the best in the industry. Very professional service. Excellent Customer Service. Greg is the best, very helpful, attentive to your needs. Helps you work with the insurance company. He gives you a sense confidence and security which is exactly what you need at a time like this. Excellent, great quality job. At the end my car looked like new. I highly recommend Castle Collision. Do not hesitate, you wont regret it. :)

Jamie Fonsetto

Castle Collision was amazing Greg took care of all the insurance claim for me. He had the car finished in shorter time than they told me. I come all the way from Glen Cove wont use anyone else. Love the work they do. My car came out amazing better than it went in. Wont use any Where else Castle Collision is the only auto body place I will ever use again.

Cerissa

Castle collision was the best thanks to Greg for making a stressful situation stress free!!! great customer service he walked us through everything step by step couldnt be happier

Donna Simons

Great service, and the staff is so nice. Ive been there to have my car repaired for 2 collisions and the work was outstanding. Many thanks to CC!

Kellie Griffin

Excellent service, Fast and Friendly. They did a great job on my car and I got it back sooner then expected. Nice to have people I can trust

Joe Scheriff

The best auto shop around. Greg was awesome to work with. My car was fixed in a couple of days and looked flawless. Highly recommended!