New Country Lexus of Westport Service Center

80 Kings Hwy Cutoff, Fairfield, CT 06824, USA

Address:	80 Kings Hwy Cutoff, Fairfield, CT 06824, USA
Phone:	+1 203-579-4555
Site:	newcountrylexusofwestport.com
Rating:	4
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–6PM 7:30AM–5PM Closed

Location

Photos 28

Reviews 15

Johnathan Mouning

Recently I dropped a Lexus off for a detail and 25000 mile service. I was away for vacation and gave them a full week to get the job done! I was very specific about when the car gets detailed to have the wheels taken off and the brake dust removed from the rims. I came back to see the car was detailed but the wheels was not done like I asked! So I brought it to the service advisors attention the person told me to bring the car back the next day in the A.M. They let me know that it would take only 30 minutes. Personally I was in shock that it would only take that long but I said ok. I had gave them over an hour extra just to be certain that the job was done right. Pulled up and from a far the job looked done. Get closer it was not done! I was going to let it go but I wanted to point it out to my girlfriend and a worker named Edward. He was very understanding and wanted me to be happy! So he brought me inside I spoke with another service adviser. They took pictures and said the original service adviser would contact me the next day by a certain time. To summarize this story quickly they did not call me. I called and wanted to speak to the manger and he was not in the office so I left a voicemail followed by a call to the Lexus dealership letting them know how I was not happy at all. Rick a sales manager said give him a hour. With in the hour the service department manger called me and said they will come get the car and drop off a loaner! When I got the Lexus back the wheels was perfect like I expected when I came back from vacation! I just want to say thank you very much to Edward (service valet),Ricky the sales manger and the service manager Ken. Honestly the staff over all is great people just this fell through the cracks one to many times. As for the detail was great I was so stuck on the wheels it took me a few days to realized what was done during the detail job. The had cleaned the car to perfection! They conditioned the leather along with making whole inside to new! As for the outside that was done to perfection. They even touched up the rock chips in the paint! They even did the engine! Thank you to the person who did the amazing job! Will do again in the summer time! This would have been a 5 star review if I didnt have to do all that extra calling and complaining!

Luis Martinez

The Lexus Of Westport Service team lives up to the standards one would expect with owning a Lexus. I couldnt be any more pleased with my experience. Ive leased with Inifiniti as well as BMW and both dont compare in their professionalism and extreme care for their customers. Service Manager Kenneth Esposito not only leads by example but goes the extra mile to ensure his customers are extremely satisfied. Michelle Pratt has taken care of me each an every time and displays true kindness which is often hard to find in dealerships. At Lexus of Westport Service department you enjoy not only top rated service but more importantly HONEST service!! I have no hesitation reccomending Lexus Of Westport to my friends or family!!

Cameron James

The New Country Lexus of Westport Service Center is comprised of an incredible team that is willing to go above and beyond to ensure that the customer is more than satisfied. Ken Esposito is a top notch manager who puts the customers needs first. You can tell by the way Ken treats his employees that his attitude towards customers would be even better; a true team leader. Its rare to find a Service Center that is as good as the dealership itself, but New Country Lexus of Westport seemingly integrates excellent customer service with impeccable turn-around time while always appearing more than happy to do so. I could not recommend this service center enough. Enjoy, and many thanks to the entire team. -Cam

Deb simon

I cannot say enough great things about Kenneth Esposito and his team. My IS250 had a special 9 year warranty for engine misfire. Since my car had only 68k miles on it this issue did not come about until 2 months after the warranty expired. I was looking at thousands of dollars worth of repair. Ken went to bat for me with Lexus and got them to honor the warranty! I cannot thank him enough. I have my car back, she purrs like a kitten and was spotlessly clean as well! Thank you, thank you, thank you Ken and team!!!

Robert G

I would like to comment on my recent service experience, I have an older LS and was having a handling issue, Rich was my service advisor and was very professional yet still made my visit feel like I was talking with an old friend, he has that way about him. I also met the service manager Ken, who was walking by, said hi and led into conversation. Ken as well made me feel like I have known them for the last 20 years. My vehicle was repaired and felt brand new again! Great job Lexus of Westport Service!

Melissa Dickson

Stopped in without appointment for a low tire. Immediate attention, as always, super nice people to assist . There was a nail in the tire. They patched it and I was out of there in 30 minutes for 20 dollars. Got the car wash, good coffee and a snack as well :-) I was very glad I took this simple thing of a low air notification right into the Lexus service center and I was relieved!

john m

I Personally do not like this place, aways new advisors, they have no clue on their own product, it took multiple techs to try to figure out my issue, I google it and got the answer faster then the so called professional advisor/techs. I normally prefer to work with Lexus of Greenwich or Ray Catena Lexus its worth the extra drive.

Rosa Herring

My husband has taken my car to Lexus for me on numerous occasions and always had great things to say. I took the car once and can agree from personal experience now. My husband is black and was not treated unfairly or inappropriately at all. Highly recommend Lexus of Westport.

Laura Wīlson

My daughter got her very first car from here. Very professional environment but still family oriented sales man. They made my daughter feel comfortable enough to buy her first car there. Very impressed with the car she got Ill most likely buy a car from there too.

Jetlir Kulla

Excellent service unlike Tri-County Lexus of New Jersey which was absolutely horrible. These guys know how to tend to their customers and ensure their concerns are addressed. Jason was an excellent advisor who truly cares about the customers satisfaction.

Christopher Murphy

I had a terrific experience at Lexus of Westport service department. The staff was attentive, especially Jeff King and the wait time was minimal. I met the service manager and he was very nice as well. Car was cleaned and will definately return.

Fawad Khan

Great service, professional people. Well designed and fully comfortable waiting area that has freshly ground and brewed Starbucks, snacks, water, tea, soda and wifi

Jaime Menendez

Very good maintenance there. Good customer service and friendly environment. It is a bit expensive but worthy.

D.J. Piwowarski

Lexus of Westport Service Center is always accommodating. Brian was very friendly and helpful.

Dwayne Henry

they dont like black people worst experience ever the dont handle black ppl good at all...