Intercontinental Car Care Center

Address:	179 Osborn Rd, Harrison, NY 10528, USA
Phone:	+1 914-835-4474
Site:	intercontinentalcarcare.com
Rating:	3.2
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–1PM Closed

Location

Photos 21

Reviews 5

Arianna Delgado

DO NOT GO HERE!!! AVOID AT ALL COST!!! i dont even know where to begin! We have roadside assistance through AMEX and they provided us with a tow by this company. We were towed to their shop but before agreeing to be towed we asked for rough pricing for an alternator. Let me add we knew the problem with the car before the tow truck had even arrived. So the tow guy Mike priced us roughly 350 for parts and labor. The following day we follow up with the shop to ask for exact pricing and their price doubled. They were charging us 700 for parts and labor. We decided not to go ahead with the shop because we felt were were given the "bait and switch" bad business we decided to go elsewhere. This is where it got interesting, they then told us we would be charged 100 for looking at the car, where 1- we already knew what was wrong with the car and 2- we were told that we would not have to pay anything if we decided not to go through with services. We were upset but did not want to risk anything else with the car so we agreed to pay. They then said they would only accept cash for this transaction because they feared we would fight the charge.... what? So i went personally into the shop after much back and forth on the phone and decided to pick up my car immediately. I arrived at the shop and spoke with the owner Tommy who i explained that i am willing to pay the charge Amex or Visa which ever they preferred, but i was not paying cash. In a very unprofessional manner he stated " so youre telling me how youre going to pay me?". So he refused to give me my car unless i paid cash, this is when the yelling and arguing began. Some elderly lady who i was told was his wife was yelling and cursing at me telling me i would not get my car and to " get the F out". They then pushed us out of the office and slammed the door. I had to call the police , and finally got my car back. This place does not know or understand the concept of PROFESSIONALISM. They lack any education as they were unable to carry a conversation without yelling and cursing. i went to the dealership and paid more and it was worth every penny to deal with actual human beings.

Kristin Smith

Absolutely horrific. I always thought that Time Warner Cable was the worst company I ever had to deal with, until I was mistakenly tricked into bringing my car to this scam shop. I had a tow truck sent to my vehicle by All State Motor Club, which was supposed to bring my vehicle to an alternate location. The man who towed the vehicle quoted me at $500-600 to fix an a-frame and control arm, which is what he said was wrong with the car. I accepted this and allowed him to tow my vehicle to this shop. Mistake number one. A couple of days later, this estimate DOUBLED. I agreed to pay this price for them to fix my a-frame and control arm so my vehicle would be able to be driven as I didnt see any other option. I resolved that I would have to put this amount on my credit card because it would be detrimental to my bank account otherwise. When I went to pick my car up, I noted that they also performed a tire rotation. When I simply questioned why a service was performed without my prior approval (as it was never mentioned to me), I was scoffed at. "This is part of the services you were quoted for," they told me. Okay, thats fine, but why was it not mentioned to me beforehand? I inquired further, and then told I no longer would be given the option to pay with credit and was forced to pay over $1000 in cash in order for them to give me my car back. Naturally, any normal human being would be upset, and I of course was. Highly enraged that they would try to force me to pay such a large sum of cash which I realistically could not even afford to do without putting myself in serious financial strain. I would absolutely recommend to anyone with half a brain to never, ever bring their vehicle here to be serviced. Theyre nasty, rude, and inconsiderate and I am legitimately shocked that they are even still in business. I actually called the police to get involved, and the officer told me this is not the first time a customer has called them to this business. Really? I wish there was an option to give 0 stars, because thats what this company warrants. Despicable.

Patricia Nicolini

Absolutely horrible customer service. They treat you like they are doing you a favor. Been trying to schedule the insurance inspection, but gave up and have found somewhere else. I called on the 2nd July and a lady told me the person that does the inspection wasnt in anymore and inspections were only done at certain times, but that he would be there on friday, the 3rd July. So before I went in on Friday I called to let them know, only to find out that he was off due to the holiday. So I called later on friday and they said I could bring the car on monday and just needed to give them a quick call. I called earlier and asked if I could bring the car for insurance inspection. I got confused with the inspections as this was the first time I was doing it. I took the car anyways as it was really close to me, only to find out again, the person was not there. Regardless, they really do not make an effort to treat you well, starting from when you call them. Its totally unnecessary to go through this type of situations, there are other places that will not treat me like this and do the same service.

Anonymous User

Richard from NYC I recently moved to the area from NYC and was looking for help with my cars for body work and general repairs. On the body work side they did two signifcant jobs for me on an Audi and my relativley brand new BMW, both which had significant dents, bangs and scratches. Most importantly, the jobs they did on both cars were excellant, looked like new from the factory. To add, they completed both cars on time, exactly when they said they would. Third, the price was reasonable from my perspective, a definate alternative to dealers which are more expensive. Finally, to cap it off, they were easy to work with and quite pleasant, not something you often find with garages, especially if they dont know you. After such experience on the body work side, I used them for repair work and again the same experience, a job well done, honest, reliable and polite. I highly recommend this garage to anyone in the area!

Cristina Howery

We may have also gotten scammed into having our car towed here after Mike showed up when I called for roadside assistance from my insurance. He was super friendly and convinced me hed take good care of us, figure out what the problem was and let us know before we ended up spending more money than the car was worth (we have a 2007 Prius with 230,000+ miles on it)... a week and $1100 later (after being told the problem was fixed and the parts were only "a few hundred") the car lasted one 10-mile trip before it stopped working again. Mike responded immediately to my text and said hed come check the car out first thing in the morning, so well see... hopefully Ill be able to update this review with something really positive and another few stars, but for the moment I am very disappointed. I should have just had the car towed to the Toyota dealership as planned.