New Country Subaru

Reviews 3

ER

Erin Ring

Military personnel: Go with a USAA affiliated dealership. Not this one. After my current car took a turn for the worse, my fiance & I decided it was time to get a new set of wheels. Being the sporty & outdoorsy people we are, we found no other option than a trusty Subaru. Told the sales rep Id love to get a gray one with certain features, and he said, "Good news! We have one in transit, should be here for you in a few days." 5 days passed, so I called to follow up. "Sure, just checked with my manager, they said 2-3 days on Saturday so itll be any day now." Another 3-4 days passed, so I called to follow up again. "Yep! Checked with Subaru, and they said itll be here within a week. Within a week." Another week passes, still nothing. Finally, a couple of weeks later, we get a call that the car is in but are told we CANT pick it up because they dont yet have the paperwork to go with it. But "Dont worry! Itll be here any day now!" At this point, I became bitter & annoyed, and asked my fiance if we could go elsewhere. He told me to practice my patience, so I begrudgingly did. 3+ weeks after shaking hands with the guy, we were finally told we could pick up the car. I got out of work so we could make it happen. This is when the fun really started. I drove an hour to get there. We signed a bunch of papers, checked out the new ride, set up the blue tooth to my phone, test drove my car for the trade-in, and sat down to get financing squared away. "Oh, you want to write a check? We need a certified check from the bank." But wait, I said: my fiance is in the military and banks with USAA, so there is no physical location for him to get one. The salesperson clearly didnt understand what this meant, and sent us across the street to 2 different banks, both of which turned us down because we didnt have an account with them (duh). "Oh, youre financing through USAA for the other half? Well have to wait 3-4 days for that to get approved." Funny how my fiance emailed the guy regarding this loan and sent them a copy of the check the week prior, but never heard back from him, even though the guy acknowledged that he had never done such a transaction with USAA before. "Oh, you want to expedite the process? You could just apply for a loan through us instead." So we did, hoping we could still walk away with the new car. "Good news! You were approved! But we need a proof of residency since youve moved around a lot the past several years. Do you happen to have one on you? A bill, maybe?" No, sorry, I cant say I carry proof of residency with me on a daily basis. Long story short, we were there for 2 hrs and finally gave up, only to drive my crappy car back home and leave the new car at the dealership, an hour away. A few days later, we call USAA to make sure they got the paperwork so we can get it approved. Oh, what? The dealership filled out (a) the title application and (b) the purchase order incorrectly, and (c) failed to fill out the electronic check form before sending it in. Where did that leave us? On the phone with the bank and dealership for 4 hrs, having to redo the paperwork, and having to wait a few more days. What a surprise! It took nearly a month, two loan applications (despite our solid credit), several trips/ phone calls/ emails to the dealership, and angry texts to my poor fiance (whose patience is much better than mine) to get the car. Note that were not some sketchy couple that would warrant red flags on the part of the dealership; were your average military + PhD student couple looking to buy a new car so we can go hiking with friends and enjoy our mud mats and our AWD. Shouldnt be a big deal, but I refuse to do business or service with this place again.

MI

Michael Siemiatkowski

I had several issues with this dealership and Subaru. Just Google Subaru Oil Consumption Class Action Lawsuit. As a courtesy, one time deal, without admitting liability Subaru agreed to repaint my hood due to my complaining about the paint chips which the dealer said was just normal wear tear for a 2 1/2 year old vehicle. I advised my Hyundai Accent is 10 years old and does not have one chip, and goes through all the same driving conditions. After the paint job, I picked up the vehicle. Though is was covered in that green yellow pollen, which it may have been. Brought it to car wash. Windows still looked blotchy, so I was cleaning the front driver and passenger windows for quite a bit, and could not understand what the issue was, until I pulled the vehicle out of the garage and into the sunlight. Since the vehicle was now washed, this time in the sun I could see a straight line going up and down both windows - was bleed through. The body shop did ultimately fix it, but it was unacceptable none of the people in my vehicle noticed this as it was also in the service shop. The service department manager at the time N.S. handled me and the situation very poorly. I also had my low engine oil light come on after 2,824 miles in five moths. The light went on for about 10 minutes then off. I only use one place to service my vehicle, and was New Country Subaru Saratoga, they advised me my oil was down about 3/4 -1 quart of oil, no engine damage, so I got my oil and filter change done about 1 month early. They also said the amount of oil consumed was within range, never noted on my paperwork why I brought the vehicle there, did not address the oil issue in writing. After researching the Subaru Impreza on Consumer Reports concerning excess oil consumption, I asked for an oil consumption test which was no charge. Mysteriously in 1,000 miles my vehicle consumed no oil. There are one of 3 explanations to me : 1) Not enough oil was added from the previous oil and filter change done before the oil light went on. 2) The test was not done accurately. 3) My engine experienced a miracle. Paragliding the class action lawsuit, if objecting to the proposed settlement in which Subaru admits to no liability, you have to place, all 3 claimant attorneys on notice, the court, the defendant Subarus attorney, and Subaru, which to me is all meant to discourage you objecting. I will never buy another Subaru again. !st and last. Oh, I also Googled Subaru and paint issues, along with Subaru and side panels denting easily, see if you found what I did.

KA

Karen Sgroi

Justin is completely Amazing! I live in Wilmington Delaware and I am currently on vacation with my family. My Subaru was involved in the "stop drive" recall in 2016. I was told to surrender my car from #mattslapsubaru in Newark DE and have been treated horribly by#mattslapsubaru from day 1. They took my car for over 6 months and parked it in a field and assured me everything was going well and they were taking great care of it! WOW! On our family vacation the "well taken care of" car slips into neutral on a extremely busy highway going 65 MPH! Again, just like it did the day after finally picking it up from the stop drive fix. #mattslapp told me it was their fault that it happened in the first place and they gave me a guarantee on that service in the next year after I had to beg for a simple "good faith" assurance the work Matt slap did was OK! Now there is the same problem 5 months into the year guaranteed by #mattslapp Well I was able to get to my destination thank God and took it to the closest Subaru dealer which was #newcountrysubaru #eveslapp#mattslapp first ignoring my emails and calls , when she finally did reach out she was extremely rude and said she did not trust me and needed a call from the service manager here himself! At #newcountrysubaru I was met with nothing but concern and care for this situation! Justin and Brittany were so amazing! I wish I lived here because I know Justin made it a point to take care of me and our family! Maybe #eveslapp from #mattslapsubaru should call #Justin#newcountrysubaru and Justin can teach #eveslapp some customer service! If anyone is ever thinking of buying a Subaru in the USA Please go to #justin@newcountrysubaru and NEVER GO TO #mattslappsubaru in Newark DE ! Eve pack it in because you are completely rude and out of your league!!!! #subaruusa Justin is Amazing and deserves a supreme leadership position! Also please shut down Matt Slap they are completely ruining the name of Subaru love to drive! Thank you again, Justin!!!!!

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