H&V Collision Center
| Address: | 1051 Ulster Ave, Kingston, NY 12401, USA |
| Phone: | +1 845-336-5291 |
| Site: | handvcollision.com |
| Rating: | 3.4 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 9
Reviews 5
TO
Tom N
I dropped off our vehicle at this location to get the front bumper fixed among other damage that was caused by an animal running into the side of the car. Upon picking up the vehicle I noticed that the bumper was not properly align. I had them correct that before I drove the vehicle home. After having the vehicle home for a few days I noticed that the paint job developed imperfection as if it was dirty or the area was not properly cleaned before painting. I took the car back. Bumper was painted again. When I returned to pick it up I noticed the same imperfections. Basically little dots in different areas of the bumper. I mentioned it to the manager Trevor who agreed and took the vehicle back for another retouch. Once again I returned to pick up the vehicle. Paint job looked great and the alignment of the bumper looked good. I picked the car up drove it a couple days then noticed missing clips and bolts sticking out on the inside of the fender well. I notified our insurance adjuster who was able to get the vehicle to a different shop to address the issue. The day before I brought the vehicle to the new shop the left side of the bumper popped out. How do you call yourself a reputable body shop if you perform work in the manner that you do. Dont get me wrong the facility manager Trevor was very polite and apologize for the issues and inconvenience that this was causing. How do you call a customer and say their vehicle is ready when it is not. Perhaps a quality inspection needs to be improved at this facilty. This was our second time at this facility. Last time the vehicle was there for repairs to the rear because of someone that rear ended the vehicle. At that time the vehicle came out great and we had no problems. I honestly dont understand why its this difficult to paint and properly attach a bumper. If you need body work done to your vehicle I suggest you look somewhere else. Not worth the headache.
DA
Daniel Timperio
They really did a nice job on our car and kept us informed of the progress from beginning to end. Professional and courteous.
KR
Kristin Talka
Pleasantly surprised! Very professional, courteous, did an excellent job with my repairs!
RO
Robin Cook
Courtious,kept me up to date with progress on vehicle, helped resolve problem with claim
DE
Dej Santiagio
Excelente servicio
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