Applebee-McPhillips Funeral Home Inc

Reviews 3

SA

Sarah J. Salthouse

My husband and I lost our baby boy, Jacob, the day he was born; February 11th, 2017. A nurse at the hospital recommended this funeral home, and we had no reason not to trust her judgement. We met with Mary, the owner, and Jody, her daughter, on Monday Feb 13th. They seemed nice enough.We signed authorization to cremate forms and chose an urn. We were promised that wed receive a phone call upon their receipt of Jacobs body and upon his return from the crematory theyd be sending him to. Mary said she anticipated picking up Jacobs body the next day, Tuesday the 14th, and estimated that wed have him back by Friday the 17th. I received no such phone calls. I took it upon myself to call the funeral home on Friday the 17th, and was told there were "delays." I was told to call back. I called back on the 20th, and was instructed again to call back. The person I spoke to on the phone had no idea where Jacob was or what was going on. Im grieving the loss of my infant, I shouldnt have to worry or wonder about the status of that infants remains too. Finally, Mary called me on the 21st. She was obviously frustrated, and made no attempt to conceal that this phone call was an inconvenience to her. Her attitude was unjustly harsh towards me, and to describe her as rude would be a sorry understatement. Need a remind anyone that Im the mother of a dead baby? I dont believe its fair to tell me that Im “stressing her out,” when Im only seeking to find out if the service I paid for up front was done, and behind the promised timeline at that. Mary then proceeded to say that she “felt pressured.” I cant comprehend the flawed thought process behind complaining about your emotional distress to a woman who just suffered the loss of her newborn. Mary stated that she was in possession of Jacobs ashes and told us to come get them right before she hung up on me. I already felt broken, and this woman seemed to relish in treating me like nuisance, which made me feel worse. My husband and I rushed over to the funeral home as to not further annoy this woman with the job we paid her for eight days prior. Upon our arrival, the door was locked and we had to buzz for entry. When we announced ourselves over the intercom, Mary sounded like she didnt expect us. She let us in and then proceeded to tell us that the urn we ordered had not yet arrived, so we could take our sons ashes in the black plastic box provided by the crematory but wed have to bring them back when the urn arrived. I expressed confusion as to why she hadnt told me that over the phone. She didnt seem to understand the question. I tried to explain that we wouldnt have come if we knew Jacob wasnt ready to come home. Mary then shouted at me, and said she was trying to cater to me seeming like I was in a hurry. She went on a rant about how she had to care for the family of a deceased six year old. I couldnt understand why she would tell me about that if not to belittle my loss and/or illuminate how bad of a day she was having. No offense intended towards her, but she chose to have this be her profession, whereas I did not choose this to be my tragedy. Moreover, the tragedies that comprise her livelihood are not her own, while the loss of my son shattered my world. With just cause, I became upset. I began crying, and Mary threw her hands up as if to signal how invalid my feelings were to her. She added insult to injury by informing me that, “lots of girls go through this.” Girls? I suppose she meant women, but its equally reasonable to assume that she chose the word “girls” on purpose to mock me and attempt to make me feel childish for being in emotional agony over the death of my baby. It invalidates my experience to deny its uniqueness. It belittles my loss to compare it to another. I dont believe we were at all unreasonable, yet we were treated as if we were. DO NOT USE THIS FUNERAL HOME! They will amplify your stress, trivialize your tragedy, and ultimately fall short of every guarantee they make you. I wish I could give them ZERO STARS!

MI

Michael Hernandez

We had our wake for my wifes mother ( Dominga Diaz) and they treated us so well its beyond words. The whole process was warm and compassionate and Mary was super! They Prepared our mother in such a way that brought back Memories of who she was before she was diagnosed with Alzheimers. Thank you so much for making our loss more . I true recommend Applebee-McPhillips to help you make this part of your loss easier.

ST

stanley kozareski

Mary is the best. Stan K

Other organizations