The Collision Centers of Patchogue

225 Medford Ave, Patchogue, NY 11772, USA

Address:	225 Medford Ave, Patchogue, NY 11772, USA
Phone:	+1 631-475-1122
Site:	thecollisioncenters.com
Rating:	4.4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 21

Reviews 9

Stephanie Clark

My car was taken to The Collision Center of Patchogue after I was in an accident. This was the first time I have ever been in a car accident, my car was not drivable, so inevitably I was having major anxiety regarding the whole experience. From the moment I walked into the shop I was treated like I was their only customer, considering this is a very busy auto shop this surprised me. The staff was caring and empathetic to what I was going thru and walked me thru the entire process start to finish. The adjuster (who offices right on site) was there to assess the damage, which allowed them to fast track my repair. I was assigned Susan as my account representation, who called me regularly to advise me of progress and made sure all of my questions were answered. My car was ready 5 days earlier then their initial estimated date of delivery. Susan was in the office when I came to pick up the vehicle and she walked me thru the work they did on the car. My car was beautiful and looked brand new again and it drives like nothing ever happened! I was able to drop my rental off right on site which was great too! Overall I have nothing but great things to say about The Collision Center, the communication and helpfulness their staff offered was above and beyond anything I ever expected.

Joseph Musetti

Kim, Thank you for your review, I am sorry you had a bad experience. I looked into your file to see what we could have done better to improve, however I think we have conflicting storys and dates. You metioned you had a dent on your car, but it was more than a dent, it was in a small accident. I wont say the amount on here for your confidentiality. I checked the automated date & time stamped log that follows the car through the shop in our management system, It shows that you dropped your car off on Friday 9/7, parts were ordered and begain repairs and the car was finished on 9/14. I am not showing that the car was here for 4 weeks. As far as the overspray problem, I cannot say what happened as I wasnt invloved. But my staff should have tried their best to resolve the problem reguardless if the spots were there or not. We do take pics of every customers car the day they get dropped off at our shop for this reason. I am sorry if there is spots inside the car at this point, But I can assure you we would have tried to make it right. I dont think anybody lied to you, so to say anything about being a cheap liar, was uncalled for.

Stephanie Dodt

What started as the sickening thud of a rear end collision 40 miles away near my job in Mineola ended with a truly remarkable experience. I have GEICO insurance as did the other driver so the transaction was easy. GEICO has a representative right at The Collision Center as well as Enterprise car rental. All three businesses interdigitated their activity flawlessly. The car rental tool moments and went flawlessly. The repairs to my 12 year old van took under a week. The Collision Center restored the van beautifully. I take very good care of it mechanically and the beautiful flawless job this body shop did justice to my care of the van. They delayed the vehicle inside and out. Interaction with the staff of all three companies was easy, friendly and pleasant and they kept me updated throughout the process. I would definitely recommend all three.

Letitia Mitchell

I have to say that the service I experienced was beyond excellent. They told me my car will be fixed in 3 days and not only did they follow through with their promise...they called daily to give me the status. The repair was excellent and they even cleaned my car inside and out and armoralled the tires. I had a claim through geico who was actually on site. When I arrived to drop of my car, there was a rental car waiting for me. I was in and out in about 20 mins. I didnt particularly like the rental car provided but that was to no fault of theirs, it was the only one available at the time. I was accommodated the next day and was provided with a new rental that was sooooo much better. If I could give them more than a 10...I would!! Good job Collision Center!!!!

Larry Lodi

They did a great job fixing a dent in my front passenger door. Not only that but the level of service and communication was beyond anything I have ever experienced. They also vacuumed and washed my car and it looked great!!! If I wrote this review on my way out the door it would have been a 5. However the following day as I got into Patchogue and reached for my change container to pay for parking it was gone as well as all my silver change in my console. I know I signed a release that I removed my valuables but I never thought that was a license for them to take what they found in my car. So my advise is clean out your car before you bring it to them. Again their level of service was outstanding but someone out back is a thief.

Kim Dew

This place is absolutely ridiculous. Needed a repair on a dent in my car. They told me 1 week tops. Every week when I called they said for sure it would be done that week. It was there for 4 WEEKS. When I got it back, there was overspray all over the front of the car. White speckles of paint everywhere. I brought it in and they said it was already present, which was impossible, so I fought with them until they showed me the before photos THEY had taken. This proved it was indeed their overspray. Finally they agreed to buff it out. Took 1 week. Got the car back, and now there are droplets of WHITE PAINT INSIDE MY CAR. Such a headache, not worth it. They are CHEAP LIARS. Do not bring your car here!

Jaime Werthner

I just picked up my car yesterday. I must say ive had good experiences in the past with another collision company but this experience is by FAR the best! The staff smile and are so nice!! I got constant updates on my car and they stayed on time. Even though i dropped it off a day before a major blizzard! When it was time to pick up my car i had to unlock the car with my remote just to make sure it was my car! They even detailed/cleaned the inside putting everything back where it was!!! I hope i never need to use a collision center again but i promise you if i do, it will be this one!!!!

Peter Nabel

Unfortunately, Ive been here four times for three different vehicle body repairs. They had me after the first visit, I wont go anywhere else. This is a shop that is clean, courteous and professional. They dont play games. They get your car fixed quickly and provide regular updates. If any of their repairs should falter, they take ownership and repair it at no charge. 20AUG2016 Update: Thank you to the entire staff for the extra effort this week getting my sons car repaired in time for him to head back to school.

Har wol

I HAD MY SUV REPAIRED AT 112 AUTOMOTIVE,AND IT WAS THE BEST EXPERIENCE I HAD.THE TRUCK WAS DESROYED ,AND THEY MADE IT LOOK BETTER THAN IT WAS BEFORE THE ACCIDENT..THERE CUSTOMER SERVICE DEPT.WAS GREAT ,VERY HELPFUL,AND KNOWLEDGEABLE.KEPT ME UPDATED WITH THE REPAIRS CONSTANTLY. EVERYTHING IS RIGHT THERE,THE RENTAL CAR CO. ON PREMISES. REAL EASY.I SEND EVERYONE I KNOW WHO NEEDS REPAIRS THERE.THERE ARE ALL VERY HAPPY AS WELL..THANKS AGAIN FOR THE EXCELLENT WORK ,AND EASY EXPERIENCE...H.W