Planet Fitness

3760 Dewey Ave, Rochester, NY 14616, USA

Address:	3760 Dewey Ave, Rochester, NY 14616, USA
Phone:	+1 585-865-9691
Site:	planetfitness.com
Rating:	3.6
Working:	5AM–12AM Open 24 hours Open 24 hours Open 24 hours 12AM–9PM 7AM–7PM 7AM–7PM

Location

Photos 38

Reviews 12

Anonymous User

$10 IS cheap per month. They dont relpace cushin covers, so when they rip, the padding fills with bacteria. The ripped material scratches your skin, and you can get skin infections. This happened to 3 friends I worked out with, all within a month, all in the same part of their arms. We all complained that the rips were up to 2 months old (not ripped, but destroyed where your arms meet the padding) The staff tells you to complain to "corporate" because the local owner does not care. Emails and calls went to corporate with no reply. 10% of the machines are always broken. The water fountain was broke for 3.5 months, right when the bottled water went from 50 cents to $1.00. Check out the bathrooms. If you can stand that nasty bathroom, then this is the place for you. The floor is dirty and soaking wet all day long, there is mold on the walls, and it just is nasty. Once a year its painted or cleaned good, its the rest of the year that it is nasty. MOST of the members never wipe off the machines. Since I joined, I have become a germ-a-phobe. I quit 5 weeks ago and went to RAC. My credit card was just charged again, and they have "no record" of me canceling. $ave money, work out at "Planet Grossness" home of the "never cleaned zone"

Samantha Duquette

The equipment is relatively new it seems, I enjoy the televisions. Customer service isnt outstanding at the front desk usually standing around and when you approach the area its like your bothering them really uncomfortable. Management I give an A++ helped me with my account and made the process very easy. I would suggest hiring employees that enjoy fitness and are enthusiastic. The tanning beds are old I was laying in one and it kept making creaking noises I dont think the employees go in and check if the beds are clean I think they assume that the member is cleaning them but I went into a stand up and it was filthy I cleaned it up before entering the tanning area need a little update maybe color new rugs and tables. For the money I guess you get what you pay for so Im not disappointed since all I want to do is workout.

Aaron Kneeland

I went in just to check out the place. I asked if I could look around really quick alone and they said no. They made me wait for a staff member to lead me around and talk about all their services. Maybe thats their policy, which is fine. But then after I let him talk my ear off about their dumb services and pricing options, I asked if I could just run back and check out the equipment and he said that he would have to follow me. Then he led me two feet into the workout area and stopped and just kept talking my ear off. There was also greasy pizza boxes laying around, and the entire place smelled like BO and pizza. The entire experience was a huge turnoff, despite their low price.

John Costello

First off, know what youre signing up for. Its Planet Fitness. Its the gym for every "body" no pun intended. If youre trying to get a real work out in with free squats, a bench and dumb bells 75 lbs + , youre already at Golds or Worlds. No, this is a gym for teadmillers and former gym class heroes. Staff is fine, I dont know why people complain. As a former SJFC football player, the equipment is okay for an out of shape mid 20s guy like myself. But youre not going to get huge here. The only thing I do not respect is their 24/7 sign when its not 100% always open. Other than that $10 a month gets you Planet Fitness everyone.

Anonymous User

Now that they moved, i rejoined. I dont know if there is a new manager or owner, but its a totally different place now. everything in the place is new. I have seen the employees cleaning machines several times since i rejoined. (i quit a few years ago because the staff sucked and the place was dirty). The people there are way more friendly than at the old place. It really seems like a different attitude. I have been going back there for about 3 months now and I am very happy with the 180 degree turn around. Its still $10 a month, and i cant see its staying that way for long.

Anonymous User

Yup, these reviews are pretty much spot on. The last two times we were there, the ignorant little teenie boppers at the front desk had the heat cranked up to 85 degrees in the place. It was like a sauna bath in there. And yes, it is the scuzziest workout facility Ive ever been in. If they cant do anything to improve the customer experience, I would strongly suggest that fyou dont join this crap hole in the first place. And second, if you are a member, please quit right away. Lets send a message to management that this is totally unacceptable.

Kevin Crain

I dont care for Greece Planet Fitness. The staff isnt very friendly. The few times ive gone a couple of the machines were down or made creaking sounds. Ripped paddinf. Customers not wiping down equipment. Never seen the staff come from behind the counter to clean. Its cramped, small. Kinda to warm, when working out, the heat doesnt need to be high. I live 3 minutes away and prefer the Webster PF. FRIENDLY STAFF. THEY CLEAN THE MACHINES. ALWAYS SOMEONE CLEANING. MACHINES IN TOP SHAPE. ITS BIG.

Anonymous User

The Staff at the Dewey & Latta Planet Fitness are very rude and inconsiderate. I can’t speak for the other locations but I would stay away from this one. I asked to speak to a manager and they wouldn’t allow me to speak to anyone or give me a number where I could contact anyone. If you go to the Planet fitness website you will NOT find any corporate numbers. So once they have your money I hope you don’t have any concerns that someone other than the dude at the desk can handle.

Miss Chaos

Went to Planet Fitness two years ago. Clean, cheap membership and nice staf, NOW. Never felt uncomfortable with the staff. Did have one incident where my shoe got caught on a treadmill and I fell off, at that time NO ONE asked me if I was okay. No member, no staff I dont see those people their anymore. Having a 24 hour gym helped me lose 120lbs. I started going again, staff is friendly. To many members standing around doing nothing, and hitting on other memebers. - Greece, NY

Krystal Petitto

Planet Fitness is a classic example of poor business. Horrendous customer service, RIDICULOUS auto renewal. Be careful to catch this! Theyll give you no notice and keep charging your account AFTER your membership has ended. Haha, the biggest joke ever! Of which, theyll blame on you! The customer and offer no solution. Im currently reporting them for illegal withdrawal without authorization. STEER CLEAR!

Marianne Albanese

I also, have no idea why this place would get bad reviews. Its never too crowded and is always clean- I got a membership recently as the weather got colder- It has everything you would need to stay fit over the colder months, definitely worth the $10 a month (considering the $26 or some odd yearly fee in February) And the staff has been really friendly and helpful so far.

Anonymous User

I joined about a week ago...I have no complaints..Ive gone everyday...it really should be 24hrs though....the bathroom is clean and Nice..lockers provided...I pay $19.99, though Its nationwide.. theres an annual fee of $39.99 every june to guarantee your rate,..to me Its essentially not $19.99 a month more like 23 something...Its fine though.