Mohawk Honda

Reviews 3

KE

Ken G

I walked into the dealership while they where having a womens Business Expo, The Synergy was great, and great to see a dealership get this involved with a community. The "IT "I was trying to fill was, I drive a 2003 civic that i purchased privately two years ago, it has 127,000 miles and I had no intention of trading it. However I have a 2000 Malibu with 223,000 that my son uses at school. The Malibu has cost us 10,000 to drive it 111000 miles and it is need of a repair. I really dont want to spend any more money on the Malibu. Although it still rides great, the gas mileage is not that great for a kid who takes short trips each day. Maybe 19 mpg. The goal was to get myself a car that gets decent mpg ( better than average), pass off the civic to my college enrolled son. My first look was to drive a newer civic, and James was kind enough to put me in a car that I described 2012 civic, leather and a roof, We drove it, it had 63,000 miles, wasnt certified, but I like the car quite a bit, However at the end of drive I asked him, "Id really like to drive a larger wheelbase car that provides a "bigger" ride like the Malibu that recently had new shocks installed all around and frankly is still a comfortable car to be in. James Listened and didnt hesitate a heartbeat when I asked to look at the used inventory of Accords. We looked at miles and features and price and he tagged a 2012 Accord, certified, with only 28,000 miles. No leather, however it had a roof and was certified. It was priced 4,000 more than the civic that I liked. At 52, when you drive alot, you feel the difference in a wheelbase, and in light of this crazy winter we had where frost heaves were alive everywhere, you feel it. I drove the Accord and well, felt the difference in wheelbase comfort. He didnt pressure me at all, I left, returning the next day with a 50.00 bill as a deposit and asked him to give me a sales invoice., Lindsay steps in. She communicated with me told me how we have 17 lenders however I knew I had credit issues and thought my first best bet would be to apply at my credit union. They didnt like my "experience", came back to Lindsay that afternoon told her I was denied and asked her not to run with certain lenders. She listened like a Champion. She called me not many hours later and said you are approved. It gets better. She also appraised my of a warranty (bumper to bumper) for 100,000 miles. The price was outstanding and low and behold, Im in a car, warranted to 128,000 or five more years. All that took place on Thursday night through Friday and on Monday evening I picked up the Accord and drove home. Never once did I feel taken, rushed, no holding keys, etc. They let me lead and when I needed them to lead they did. Can you ever feel so comfortable buying a car? Never in my day have I . Great work Team Mohawk.

TO

Tom Vincent

Twice I have taken my Honda here for problems, and twice they denied there was a problem. The first time was a Honda Fit, and the AC compressor kept cycling on and off and did not put out any cold air. I brought it in, and I was told there was nothing wrong. "Did they check the pressure?" I asked. "No, the technician visualized it," was the reply. "Thats ridiculous," I said,"its like going to the doctor with chest pain, the doctor takes a look at you without doing an EKG and declares you healthy." I didnt even get a couple of miles down the road when it happened again, so I brought it back. This time, they DID check the pressure (at my insistance), and it was off. They then told me the AC unit needed repairs costing ~ $800, yet I never had a problem with the AC again. This time, I brought a brand new Accord (less than 2 month old and 2,000 miles on it) in complaining of an oil leak. After moving the car out of my garage, I noticed a small puddle of fresh oil. I moved the car back into the garage and checked the oil level to discover it was down a quart. I just got a call telling me the fluid levels were correct and there was no leak. Obviously, the oil was never checked, or they would have seen it was down a quart. Come to find out, this was performed by the same "technician" that said the AC on the Fit was good after "visualizing" it. I wasnt terribly happy with my experience with the sales dept. when I bought the Accord, either. My recommendation is to stay away, and find another Honda dealer for service. EDIT: After insisting that they look for the oil leak again, I was told that they looked it over and found nothing. They then insisted that what I was seeing was "condensation" from running the defroster. Im no scientist, but doesnt condensation occur when a cold object causes moisture from the surrounding air to condense water vapor into water? Last time I checked, water did not have an oily texture or viscosity. In other words, they likely did not check it over again (despite having the car all day long, causing my wife to miss a day of work), and are trying to blow smoke up my ass. Seriously--AVOID THIS PLACE AT ALL COSTS. There is another Honda dealer right in Latham, and Ive had good luck with them. I wish I could give these clowns a negative star rating, because it I could, Id rate it a -5 stars.

JA

Jay Mody

I asked for a quote online and the sales person David Gould quickly followed up and asked me to meet Adam. So I go to meet Adam at the dealership. I waited there for 5 mins and there was no one at the reception. So, I see a lady and tell her that I am here to meet Adam. Next, a person named Corey comes to talk to me mentioning that Adam had asked him to talk to me. We started discussing that I was interested in either Accord EX-L or Civic EX-L based on the comfort. I mentioned to Corey that I wanted to sit and have a feel of comfort in both cars and as we were walking towards Accord I asked him if there was a room in negotiation in the price that was quoted and he said no. After we sat in the Accord and wanted to try Civic he refused to allow us to try and mentioned that I look like a person who wants to come to the point and started discussing the pricing. At that point I mentioned that I am still undecided on the car so can we see the Civic and he just wanted to discuss the price. So I started the negotiation that there were other dealership in NJ who were giving me much better quote and he rudely ridicules me and says best of luck with that. At this point, he started being very rude and I decided that I do not want to pursue any business with him and wanted to talk to the manager to file an official complaint. So another agent comes from a room housing manager, Corey and the agent herself. She asks me about what happened and that I can discuss with her and I tell her that I wanted to discuss with manager and file a complaint. She passes on the information and then Corey comes out and says that he did not mean to offend me and my wife and he will show us the car even if I decide not to buy. I mention that I want to talk to the manager and file an official complaint against him. Thus, finally the manager comes and takes me into a room and he asks me why I was in the dealership and what happened. So I explain him and it turns out that he was Adam. I mention that I want to file an official complaint and he mentions that he was writing a complaint on a notepad where he does not write the incident and says this is official. At this point I ask him if I could do it online and he says I can email and I leave the dealership. Honestly, this was the worst experience ever.

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