Firestone Complete Auto Care

Address:	273 Genesee St, Utica, NY 13501, USA
Phone:	+1 315-272-4137
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–5PM Closed

Location

Photos 19

Reviews 13

Amanda VanNederynen

I have been bringing my vehicle to the Utica NY Firestone for about 2 years. Their recommendations for repairs are always accurate and I dont feel pressured into buying something unneeded. As a single mom, its hard to trust someone in a male-led industry like auto repair, but I feel confident in my choice at this location. If a repair recommendation is made, and money is tight, I can ask "is this a safety concern or can it wait?". They have always been honest and upfront with me, and explained the pros and cons of immediate repair vs waiting a few weeks or even months. It makes the repair decisions easier to make when you know what youre up against. I have switched over to all Firestone/Bridgestone tires and am happy with that decision as well. They last longer than the Cooper tires I had been buying for years. The employees are accommodating, even going so far as to put a movie in for my son to watch (instead of day-time TV) while we waited for a repair to be done. I highly recommend them.

Jamie McNamara

Excellent service. I wanted new all-season tires for my car. They only had two, and said they could get the other two for me by the next day. I brought my car in at 4:30 that next day, and they stayed late to finish the installation. My only problem is that they tried selling me a new battery even though I dont need one.

Anonymous User

This place is a joke. Went in there for an oil change and next thing i know my drain plug bolt is snap in half. They did not own up to it and wanted me to pay or take care of problem. I ended up fixing the problem myself and swear to never go back there again. it amaze me how this place is still in business.

Brittney Kay

Overrated and over priced. Never again will i refer another person to this place. Charging an arm & leg to replace something that took them little to no time.. Theyll say anything to make a quick buck. Nearly 300$ later... People pls be cautious do your reseach and shop around.. HIGHLY UNSATISFIED!!

Susan Wilson

The power steering on my car went out in a drive thru line. Im from out of town and I managed to get to this Firestone. Fortunately everyone here is fantastic! Unfortunately, I have to have it towed to a BMW dealership 3 miles away BUT the staff here couldnt have been more helpful.

Novaman Lawson

A bit pricey but cant put a dollar sign on a piece of mind. They keep track of the work they perform on your vehicle and also let you know of other potential dangers on your vehicle.

H.M. aRiF

Bit pricey but they do great job on your vehicles! The best part of this location is honesty and awesome customer service!

Garrett Musto

A little pricey, but they did a good job and fixed what I needed very quickly.

brian parent

Customer service always comes first. They always do a great job.

Willijah Dawson

extremely pricey but I know I can get the job done

Shavonna Brice

They are very efficient

Sim Williams

Service is awesome !!