Sears Auto Center

100 Main St, White Plains, NY 10601, USA

Address:	100 Main St, White Plains, NY 10601, USA
Phone:	+1 914-644-1495
Site:	searsauto.com
Rating:	1.2
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–5PM

Location

Photos 7

Reviews 5

Reiko Thorne

I brought my car in for an oil change and brake evaluation because both my maintenance light and brake light were on. When I picked up my car, the brakes were completely unresponsive so I asked the lead mechanic what they did to the brakes. His response was that they didnt do anything with the brakes since they didnt have time to get to it before closing time. Which is fine because I did bring it in 3 hours before closing. But what got me upset was that they didnt seem to care that my brakes werent working and they set me on my way at the risk of my life. Finally, when driving home got to be too dangerous I pulled over and opened the hood. The guy whose house I was parked in front of came out to see if I needed help. And as soon as I described the issue he immediately diagnosed that I needed brake fluid. Turns out all the brake fluid had been drained from my car and they sent me home without any braking power. So I got a ride to a gas station to buy brake fluid. Once I had brake fluid in my car my brakes started working. Now I understand that they didnt have time to get to the brakes evaluation but they could have at least replaced the brake fluid that was drained from my car. Maybe they drained it thinking that they would have time to refill it after the brake evaluation but they ended up running out of time. Im lucky that I pulled over in front this kind samaritans house and that he knew more about brakes than the people who I paid to work on my car. My friend whose a mechanic later told me that they should have noticed that the brake light was on - since that indicates that the brake fluid was low- and they should have either pointed it out to me or just topped off my brake fluid for safety. And the mechanic who drove my car in to the waiting lot should have noticed that the brakes werent working and brought that to my attention. But they didnt seem to care... Which leaves me to wonder if the workers at Sears Auto in White Plains are even certified mechanics at all. I should have realized that they were incompetent when the customers before me were consistently receiving inconclusive diagnoses. It would have been nice if the mechanics were the least bit concerned about my safety. I will never go back there but I recommend that if you do, that you ask to see credentials before you leave your car with them. I hope this review helps.

David Mortimer

I have a great mechanic. My wifes family has been using him for over 30 years and he primarily takes car of our car. Problem is, hes 2 hours away from where we live and we cant just zip up there all the time. Ive tried other people in Yonkers and Riverdale and I just cant find someone affordable and trustworthy. Step in Sears Auto Center of White Plains. People seem to dislike this Sears Auto Center and Im really not sure why... If you go to a dealer for a repair you are going to stand in lines, you are going to get brusque treatment, and you are going to get charged a ton. They are going to tell you that A,B,C and X,Y,Z is wrong with your car, no different from Sears. I have recently had more ac compressor replaced, had my wheels aligned, tires rotated and balanced, oil changed, and they took care of a screw lodged in the tire for me. The screw came out and the tire didnt loose air - so since they didnt have to repair any thing they didnt charge me... Very fair. The guys who work there are consistent - my family has been saving money for years by taking our cars to Sears. Always the same two guys - the Caribbean guy and George, the manager. They arent the friendliest guys but I promise you, if you were stuck in that garage the whole day, every day, six days a week, youd be cranky too. Anyways, if you dont have a small shop local mechanic, and you dont want to go to the dealer, go to Sears. Its a good happy medium. Plus you can walk around White Plains while you wait, way better than stuck at the dealer.

Elena Reyes

Bought new tires for my Jeep this past year - chose this place because the tire prices were reasonable. First free tire rotation went fine .. Every single time I have come after that they have been trying to tell me things that are wrong with my car. For example one time they said I needed an alignment which confused me since I had just got one 3 months ago. I took the Jeep to the dealership instead to check it out and they said I did not need one. I also took the car to a trusted mechanic and he also said no alignment is needed. So Sears was just looking to make an extra $90 off me. Ive been back after that and they STILL tell me I need an alignment when I KNOW I dont .. They even went as far as telling me that I will lose my warranty if I do not get an alignment with them. I have stopped going back to them - I honestly just went to get the tires rotated but Ill do it my damn self instead of dealing with them.

Ashly Kareema

Horrible costumer service. I came in with a groupon for a simple oil change and the manager would not honor it. He first had issues redeeming the groupon which I had to have groupon on the phone with me in order for it to magically work. He then tried to upsell the various inclusions of the deal to me at full price, at which time I showed him that the services should be included in the groupon. He basically tried to charge me 80$ including what I paid for the groupon, for my basic oil change. I obviously did not go through with the service and I was refunded by groupon. The manager George was very rude and greedy. I own a business and when we do group in deals the process is straightforward, you offer a discounted rate for services provided and you must disclose if there are any additional fees....which it did and the extra cost was 4$ for services and labor, not 30$. I will never come here again.

Shaun Kukla

so yea, my girl brought in her Passat to have an alignment done since we had a groupon and they told her she needed two new lower control arms. We just had new tires installed at a different shop a day before going into Sears. Figured we would save some money and get a groupon. Well the shop that installed the tires didnt mention anything about the lower control arms. After going to Sears and having them tell us they needed to be replaced, I got under the car myself and checked the control arms. There was almost no play at all where the rubber is and Ive replaced bad lower control arms before which were way, way worse and had a lot of play. The car is a 2013 so the rubber shouldnt be worn out that quick. Waiting to get a second opinion, but after reading all these reviews, we truly feel they were just trying to rip us off and didnt want to honor the $60 groupon.