Ray Moving & Storage, Inc.

4111 Romaine St, Greensboro, NC 27407, USA

Address:	4111 Romaine St, Greensboro, NC 27407, USA
Phone:	+1 336-855-5881
Site:	raymoving.com
Rating:	4.2

Location

Photos 7

Reviews 16

Amanda Schulze

We hired Ray Moving & Storage for our move from Greensboro to Salisbury in November 2015. On the day of our move, the driver of the moving truck got the truck stuck in the front yard of our rental property. After hours of trying to get the truck unstuck, a tow truck was called and the truck was towed. This resulted in over $400 in damages to our landlords property, which the company agreed to pay. As of March, two months after the official claim was filed, the company that repaired the yard damage has not been paid. Additionally, several items of our personal property were damaged. Our official claim included solid wood bedroom furniture was chipped and dented, a laundry sorter bag was ripped, and the ice maker of our fridge ultimately had to be replaced. Prior to filing the claim, I was lead to believe that this would all be taken care of after submitting the proper paperwork. Once the official claim was submitted, it was almost two months before we received a response, despite multiple emails, and the ultimate response denied the majority of our claim. Despite the fact that the companys movers used our ice maker prior to loading up our fridge, the company is denying any responsibility of damaging it and refuses to cover the cost of the repairs. They reference a technicality in their contract related to mechanical issues and will not pay because we did not allow them to inspect the damaged ice maker prior to having it replaced, although we still have the damaged ice maker and have offered for it to be inspected. The requirement of this type of inspection was never explained to us other than any supposedly fine print in their contract that we have no record of. The company refuses to cover the claim, and as I mentioned earlier, has still not paid the landscaping company that repaired the damaged yard back in November.

A Powe

AVOID THIS COMPANY! YOU WILL REGRET IT! What a joke. Driver yelled and screamed at me practically throughout the entire move, yelled some more to pressure me to signing all the paperwork without reading it (glad I stood my ground, they tried charging me $400-500 more than my quote). They half-heartedly tried to get my couch into my apartment and when they couldnt do it in five minutes, they left it abandoned in the hallway. They also refused to carry the couch maybe ten feet across the parking lot into a storage unit to get it out of the hallway. (By the way, apartment maintenance later came out and got my couch into my apartment on the second try). Oh, and now that theyve already charged payment, cant get anyone on the phone because they dont care. I didnt pay an arm and a leg for such horrible service. What a nightmare. AVOID THEM AT ALL COSTS! As someone who has had her fair share of issues with movers in the past (including people who have charged my credit card almost twice without telling me because they made an accounting error), this was by far the absolute worst experience I have ever had. You will be upset, stressed, yelled at, and ignored on your moving day if you decide to go with Ray Moving & Storage.

Alison Johnson

The entire process, from Paul determining the quote to Noel and his crew placing the last box into our rental home, was a very smooth experience. It was a delight to work with the teams from Ray Moving. It was obvious that each individual took their duties seriously. The professionalism from the staff in the office to the care that was taken to pack and physically move our belongings, was beyond my expectations and very organized. I will quickly call Ray Moving for our next move. I appreciate all of the hard work and physical assistance, organization, honesty, laughter and emotional support during such a huge adventure!

Suzanne Maupin

Our multiple experiences with Ray Moving were all just excellent. Rhonda was thorough, professional,and also very caring during three separate moves within a span of just a couple of months. The second two involved pickup at one location and delivery to multiple locations, both in town and out of town. We are also storing some furniture in the company warehouse for several months. I found the gentlemen who helped with the moves most courteous, careful, friendly, and accommodating.

Larry Sassano

Aside from truck issues prior to delivery, Izzy and his helper did a great job unloading and placing our belongings where requested. All of our furniture were wrapped and taped, and placed in the truck with care as to not do any damage. They took extreme care handling our boxes and furniture (some of which were extremely heavy), and did not scratch, dent or ding any furniture, house walls or doors. We are very satisfied with Ray Moving and Storage and would highly recommend them.

Dan Moser

Just completed move from North Carolina to Florida with Ray Moving and Storage - start to finish, from the appt for an estimate, to packing, to loading, to delivery was not only done with care and efficiency,but the entire process with the crews doing the packing and loading/delivery was actually extremely pleasant, felt like family was helping us move. THANK YOU RM&S, my highest recommendation.

Jeff Clark

Overall a good experience. A couple of things were forgotten (refrigerator door handles, desk assembly) but they were corrected the next day. The guys were very careful and thoughtful about our furniture and worked efficiently to get everything done. I feel like it was a good value for having all of our furniture moved. We would use Ray Moving and Storage again in the future.

sean obrien

Rays & Mayflower were great during our move from NC to MD. We had to change our schedule multiple times and they worked with us every time to find the best dates. Our estimator was willing to work around our schedule and did a thorough job. Both the packing and moving crews were exceptional.

Treva Wine

If you are looking for movers that care about your move as much as you do, look no further! We had a good move with them. Everything from the loading to the unloading was handled professionally.We havent experienced any breakage or major problems with this company and weve moved A LOT!!!!

John DeBruin

These guys were extremely rude, and didnt even lay down carpet mats when they had dirty shoes. They were careless with our furniture. They also took a 3-4 hour lunch break without telling us or letting us know it would be that long. Lack of customer service.

Steve Abadilla

Anytime I have had to do business with Ray Moving & Storage, the process has been very smooth and efficient. From top to bottom. I look forward and will continue to do business with this company!!!

Shana Hornbeck

Several items arrived broken, when we began unpacking it was clear that many boxes were improperly packed to begin with. We are left with shattered family heirlooms that are irreplaceable.

Jeff Deal

They arrived on time, did a thorough job of wrapping the furniture, and were expedient and careful with loading/unloading. I was very satisfied with their performance and value received.

Angela Bighinatti

The crew was very considerate and did a great job! They worked hard and my move was less stressful than I thought it would be. Great job to Davor, Tony, Justin, Rae and Forest!!!

Ike Oglesby

One of my clients needed moving and storage on SHORT NOTICE! RM&S stepped up BIG TIME and provide them excellent service at a good price!

Teresa Scaggs

Great service and courteous staff! Definitely recommend to others. Best price in Mebane.