U-Haul Moving & Storage at Airport

2902 Hershberger Rd NW, Roanoke, VA 24017, USA

Address:	2902 Hershberger Rd NW, Roanoke, VA 24017, USA
Phone:	+1 540-563-1644
Site:	uhaul.com
Rating:	2.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 11

Elizabeth Wooster

First off, Mark Reynolds, the guy that left the 5 star review is the Manager, Heres a different viewpoint: On Saturday, April 30th we rented a 10 truck for the day in order to move some items locally. After the first couple of hours or so, the engine began smoking a bit and the check engine light came on. The truck appeared to be burning oil. We were concerned about continuing to drive it, and possibly making the engine problem worse, so we parked it and called U-Haul for instructions. I was advised that since we were only a few minutes away from the rental location, and the truck still ran, we should just return it there, rather than have it towed. I inquired about a partial refund, as we were only able to use it for about three hours, and had put less than 25 miles on it. I was told that I should speak to the GM when we returned it, and that he would take care of the situation. When we arrived at the rental location, we parked the truck in the return area and I went inside to complete the return. There were about five people waiting for service, and there seemed to a problem with the printer. The young man behind the counter was trying to handle returns and reservations by himself, as best he could. After a few minutes, another young man came in and began yelling at the guy behind the counter. He shouted that the store was now CLOSED FOR BUSINESS. There would be no more reservations or rentals until all the backed up returns were processed, and that anyone returning a truck should leave their key and go. They would get an invoice by email. The woman in front of me was trying to pick up her rental, and was so offended that she threatened to "lay him out", if he spoke to her like that again. When I tried to tell him that there was a problem with our truck, and that I was told to speak with the Manager, he started screaming at me that the manager was off and that he had had a long day and was not about to take any s*** from anybody. He went behind the counter, grabbed a business card and tossed it at me, telling me to call the GMs cell phone if I had a f***ing problem, and that I needed to get the f*** out of HIS store. I left the store and called the number on the card, and I assume it was you I spoke with. Being upset, I tried to explain to you what had occurred, and your response was: "This is my day off, and thats your side of the story. I get complaints from customers all the time, and Im not going to take their word over my employees." With all due respect, that is the worst Manager response to a customer. Ever. Although you implied that it was my own fault that your employee had a meltdown and started screaming and swearing at everyone in the store, please understand that he came in to the store in a rage and screamed at the guy behind the counter for about five minutes before he turned on the customers. You have attached an invoice for $81.72 cents, for a truck that I was able to drive less than 25 miles. I feel that this amount should be prorated, as we were not able to use it for the full day, or get another one in its place. Furthermore, please be aware that rather than use my voice to engage with your out-of-control employee, I prefer to use it as a consumer. I will be filing a complaint with UHaul Corporate Offices and the Better Business Bureau. I will also be leaving detailed reviews on the U-Haul site, Angies List, Google, Yelp, TripAdvisor, and any other site where a consumer might find your store. I will also post this on Facebook and forward it to everyone I know in Roanoke and ask them to do the same. You should also know that the guy behind me recorded the incident on his cell phone, so there is a good chance that he will be posting the video online. I dont necessarily believe that the customer is always right, but I do believe the customer always deserves to be treated with respect. Your employee does not seem to think so.

Victoria Stevens

About two months ago we had moved and for time being had to put out belongings into a storage shed. Figured since were getting the truck from uhaul why not use the uhaul storage unit right there. Our stuff was in there for a little bit longer then a month. We got our stuff and moved... We did the whole 9 yards. check appliances, check corners, Windows, cabnits, walls etc. we still of course wanted to clean the new house we are moving into. We bombed as well. No bugs. Even did night checks before we moved to make sure no night bugs. We move out stuff in. We have roaches, and just today was a surprisingly shock mice. We have never had bugs, and mice before besides flys and knats.. their storage sheds are not protected all the way up. You can see your neighbors belongings (just a little). Also this place sucks on customer service and dont like to return money they wasnt supposed to pull out of your debt card (50 bucks)

Beau Robb

I worked there for a month and was general manager of the store. It is the busiest U-Haul in Roanoke. Great people with great service. I will rent from them again as I was a customer first and employee second.

Siddhartha Gadiraju

All your storage and moving needs available at one place. Fule station is right across and you can simply refuel the truck and return it easily.

Duane Emerick

Weve always been able to get what we need here. Were usually in and out in short notice. And its just an easy place to get a U-Haul.

Drew Clawson

The staff is not trained at all and messed up my reservation.

C Mcgee

They dont scrape the snow, cant get to your unit here...

ivonne cartgena

A very bad option if you want to rent

tammy bunner

Nice people fast and friendly