First Class Automotive

5408 Oak Forest Dr, Raleigh, NC 27616, USA

Address:	5408 Oak Forest Dr, Raleigh, NC 27616, USA
Phone:	+1 919-878-9100
Site:	firstclassautomotive.com
Rating:	4.4
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 10

Reviews 9

Anonymous User

Ok yes these guys have been around a while. Do your homework first though, their main job is to find everything they can to fix. They will tell you need this and that....by the time they are done...you can buy a new car. I wanted an inspection and an oil change, it took three days! Guess what?.... They forgot the inspection. After a phone call to see where the progress is they pull a whole list of things that need repairing. I could only imagine how long it would take to do the repairs after waiting the 3 days already for the oil change .Just because you have a bmw or mercedes doesnt mean the oil change should be over a $100. They dont sprinkle fairy dust on your car, they are housed in an old warehouse off crapital blvd. Yes they will wash your car, but for $100 I can go somewhere else like D&E or The Car Place. Dont waste your money, if you do decide to go be ready to empty your pockets, they think we are fools. There is a reason they are tucked away in the back of all the mexican garages off of capital. I went on a Monday and my car was finished on a Wednesday! I saw the same three cars on the lifts that were there on Monday on Wednesday. Go get a loan, rent a car or better yet go to a place where after you complain to them and you show up for the car the owner doesnt run and hide. Vote with your pocket book or wallet!

Michael Mayes

Better do your homework and I truly hope this was a one-time mistake on their part! I took my 2010 X3 in last Friday (May 15, 2015) for a "sluggish feel; feels like a vibration/hesitation when I press on the gas". So they advised that they would conduct the diagnostics and call me. I was called on Monday (May 18, 2015) by Chris who said that they the code was a misfire on cylinder #2, and they recommend changing all six coils and spark plugs. I asked how much it would be and he said $825.00!!! I said Holy Cow, and he said, well you can change the one coil and six plugs. I said how much is that and he said $490.00! I then said I will pick it up, so dont fix it. Of course I contacted my friend who is a mechanic and he told me it is the spark plug, and not the coil. He put his code reader on the car, got the same code, and had me go get six spark plugs (Bosch Platinum). We put them on and it runs like brand new. HERES MY PROBLEM. Why is First Class Automotive recommending a fix for something that is not necessary? The car only has 62,000 miles. I just dont understand why they want to change a coil, when it WAS NOT THE COIL. They are supposed to be experts. It was the spark plug for crying out loud.

Paula Qualliotine

/2016Paula Qualliotine This is the most Trustworthy, Professional, Friendly, Organized, Caring and Stress Free Wonderful Place to either purchase a car ( I purchased an awesome 2003 Mini Cooper from them - BEST car buying experience ever.....) Or have Anything repaired ( I also had a small accident - they fixed perfectly ...Or service on your car - ( I would not consider taking it to anyone else but them). l would also like to add the fact I am a Single female ( most vulnerable to be mislead by car...anything). I have No worries with them. I absolutely cannot say ENOUGH Accolades to describe this business. The owners are always there and their staff are the best. They know how to do everything! In addition they also provide a loaner car and or transport service while your repairs are being done. If you want to have anything serviced and or repaired on your car and leave with a detailed receipt knowing you were not ripped off or overcharged and your repair was done properly - Go to these guys. You will be pleasantly shocked. Absolutely.

M Matthews

After a bad experience at another independent shop much closer to where I live (the owner yelled at my wife when she asked a simple question about the work they did), weve been happily driving the extra 10 miles to take the family cars (BMW 3-series, Fiat 500, two Priuses, Subaru XTrek) to First Class. In over 5 years, Ive had only "first class" experience -- not only with the quality of work but with the quality of service. In that time, Ive observed the meticulous care with which they treat not only the vehicles but the customers themselves. Principals / owners Jed and Harry are always more than happy to meet you to explain their work and fees. Theyve gone the extra mile themselves to help me find solutions for things that their shop doesnt do. I recommend this group to everyone I know and cant recommend them highly enough.

David Green

I normally do my own repair work. I was traveling with work in Raleigh, and had a front brake caliper lock up on my Ford work van. Since I was staying on Capital Blvd, I wanted somewhere close. After reading the many reviews of the other places that do auto repair, I landed on these guys. I sure am glad I did. They were over the top nice and courteous, and squeezed my rush job, in their full schedule. I needed the van that night, and they helped me every way they could. They even gave a me a complimentary loaner to get back to the hotel. I know I could have done it cheaper, but thats eating my own labor, in my own shop at home. I appreciate the quickness they completed the job in. I will go back to them, if im ever in the area again. Thanks guys!

David Mandel

Ive been using First Class Automotive for years, and have always been extremely happy with the entire service experience. The service advisers are knowledgeable and friendly, and really take the time to make sure you understand what your car needs and the priority that can be set on those needs. The service technicians get the work done correctly the 1st time, on time and on budget. Appointments are easy to make, and everyone seems to have a very good understanding of how long it takes to get any given job done.

Sean Roux

We need a reliable and honest location to service our Volvo. Hands down best experience to date. Courteous and prompt while being using laymans terms to educate what was wrong. My wife and I will be using them to service the vehicle moving forward, no question. It maybe a few more dollars than other spots, but we dont need to run around town second guessing if our car was actually service correctly or if the "fix" will last. 1st class service indeed. Thank you!

Matt Pavliv

Dropped my 07 Z06 Corvette off on Monday for new tires and brake pads. While they had the wheels and tires off, I had them get the wheels powder coated to better match the cars theme. I picked it up on Thursday and couldnt be happier. The powder coat looks beautiful. Throughout the whole process, Drew kept me updated on the status of things and called me as soon as the work had been completed. Not a single complaint. I highly recommend FCA.

Anonymous User

1st Class Automotive takes care of you and your car. Ive been taking my 1997 Mercedes to them since I moved to Raleigh eight years ago. They have very high integrity and very high standards. When they make a recommendation, I listen to their advice and have never had a concern nor a problem with any service they have provided. I highly recommend 1st Class Automotive.