Wake Forest Post Office
| Address: | 224 E Holding Ave, Wake Forest, NC 27587, USA |
| Phone: | +1 919-420-5230 |
| Site: | usps.com |
| Rating: | 1.6 |
| Working: | 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–12PM Closed |
Location
Photos 1
Reviews 7
JE
Jenna Falvo
If I could give them zero stars I would! From day one dealing with this current mail carrier has been a nightmare. We have to go on a hunt for our mail. We have to check the mailbox, then outside the front of our garage, then the property. Reason for the mail hunt is the mail carrier leaves our mail in different areas depending on her mood. We have com home to our mail flying around our property. We are not even sure exactly how much mail we have lost due to her unorthodox and negligent way of delivering our mail. We have packages missing, packages destroyed. She also has automatically put the, Sorry we missed you! tag in the mailbox, instead of coming to the door! We have watched her do it many times! We have cameras on our property and get notification when our doorbell is rung and werent notified of anyone being at the door. We have many times come out to the note and checked the time and realized we were home at the time and the doorbell never was rung or door knocked on. When we have called the Wake Forest postal office it is a continuation of that nightmare! They pick up the phone and sound as though they either just woke up or are angry without even hearing what you have to say. They are rude, unprofessional, condescending and downright abusive over the phone. We have placed numerous complaints. When you try to explain what the issue is they cut you off and yell over you. They act as though they are doing you a favor by talking to you. They always claim they will speak to the mail carrier. Nothing has changed. They should be ashamed!
MA
Mary Oliver
This has been the WORST post office. They consistently do not deliver packages to my building and the only way we know they are at the post office is by calling when we havent received our packages. However, if you track your package they always say the package was delivered. Multiple people in my building have complained and the people who work there are rude to us all and offer no help. However, one woman named Brandy is absolutely AMAZING and kind and actually helpful. After yet another occurrence of my package being "delivered" yet not actually delivered, I went directly to the post office and my package was not there and the people working there were of NO help. I called two days later looking for my package and was told they would call me later in the day. I never got call back so I called the next day and was told the same thing. Again, I did not receive a call so I called the third day and spoke with Brandy. She apologized for the terrible service I had been receiving and for being given the run-around so many times. She walked me through the process I needed to take and we determined my package was probably just lost in the mail. But she followed up with me the next day and was absolutely wonderful. Overall, this post office needs better management and better staff with the exception of Brandy.
BR
Bradley McLamb
Lost a $400 Playstation 4 I sold on eBay. Wrote Congressman George Holding about this situation and after an "internal investigation" USPS found that they had lost my package. Wow, what a relief to know that. This was a 3 month long process I went through and came out with a $20 refund for their lack of service. I lost a $400 item and way too much time. I was told because I didnt purchase insurance they couldnt legally refund me for what my item was worth. So be warned, if you actually want USPS to be responsible for your package -- which I assumed was inherent in our transaction when I paid them (its not) -- you MUST BUY INSURANCE. Otherwise, they are legally not responsible for losing (or stealing, as I suspect was the case in my situation) a package one of their overpaid laborers takes a liking to. USPS lost a customer for life in myself, my family, and anyone else I can warn.
AN
Ann Chavez
Wish I could give (0) stars. My mail has been delivered to my neighbors house repeatedly for months now. Unfortunately, they are out of town living between two homes, so another neighbors picks up their mail. Then they bring my mail to me. I have been getting mail at this address for 10 years without any issues. Apparently, they must have a new person on the route because the mail carrier that Ive know for years, would never put my mail in the wrong box. Our boxes are curbside in front of the property, so not in a community type box setup. There is no reason to get the mail mixed-up. Its just really annoying and causing me delays in paying some of my bills. I guess I need to contact the Post Master and file a complaint. Im busy and dont have time to chase my mail around the neighborhood or wait until someone comes home to find it mixed in their mail. Angry and frustrated!
KR
krama0987
Carrier (USPS) forwarded a shipment twice and then returned to sender. Each time I received a notification it was delivered to my PO Box and showed up to pick it up (each time) but the package was in fact re-forwarded and then marked undeliverable. Spoke with the postmaster about it (it was never resolved) nice lady but it is apparent anything that requires more than minimum effort of the staff will not get solved at the Wake Forest office. I have had other issues with this office as well but will not go into them. Go UPS or as a last resort FedEx but be forewarned some FedEx packages use the USPS and you end up paying more for the same poor service. Overall a nice staff but less than competent in executing their job, when the customer has a greater knowledge of USPS procedure you have a problem that needs to be addressed by senior leadership
RA
Ray Anselmo
Lady carrier was suppose to deliver 2 packages, but only delivered one package, then later in day she claims no one was home when she attempted to deliver the package and she left a notice...Both Lies!! Now I have to make a trip to the post office to get my package....I called the wake forest post office but only get answer machine saying to call the 800 number....ALL LOSERS!!! Post Master and carriers are paid way too much money for poor service. I see there are many complaints about this post office and yet they still have losers running it....What a waste. We deserve better service for our money. If you cannot do the job you can always become a greeter at Wal-Mart....If you can handle smiling and saying hello, but that also may be too much to ask of you!
LA
Lara Loeback
Just wanted to give the Wake Forest postal a GOOD shout out today! Had a package that I was expecting/tracking today . Recieved a text saying it was undeliverable. I called the Post Office to find out why it was "undeliverable". Although they couldnt really explain as to why other than a mixup with a suit #, the were EXTREMELY accommidating. I was prepared to go down and pick up the package myself (not a big deal), but they appologized very sincerely and said they would have the package to me today. They had it to me within the hour and again were very appologetic. That type of customer service I appreciate! Hopefully some changes are being made as I know they have had a bad rep for some time. So again , THANK YOU for you service today!!