Cottman Transmission and Total Auto Care

145 S College Rd Suite 150, Wilmington, NC 28403, USA

Address:	145 S College Rd Suite 150, Wilmington, NC 28403, USA
Phone:	+1 910-208-0105
Site:	cottmanofwilmington.com
Rating:	3.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed Closed

Location

Photos 10

Reviews 11

Anonymous User

I have to respectfully disagree with Nicholes comments below. I found myself in Wilmington this week with a Jeep that was starting to have a pretty dramatic shaking in the driveshaft, Being some 600+ miles away from home, I was stressing and the hotel recommended this shop for repair, I arrived at 1:30 PM today without an appointment, and the staff there was patient and thorough, Several mechanics road tested the car, and it was determined that the UJoint in the drive axle was failing, The Jeep was put up on a lift and fixed in time for dinner, This is my last night in Wilmington, and Jon, the owner, even went as far as to drive and get the correct part when the part house delivered the wrong Ujoint, I found the customer service to be excellent, and the cost of the repair on par (if not better) with what I would have paid at home. All good I have to say,,,, I would recommend this shop without any reservation, THANK YOU for saving the day! Ted Blue Point, NY

Justin Yenser

These guys may be decent at repairing things other than a transmission. My experience with my rebuilt transmission was less than average. After 1,006 miles on street driving the transmission lost all gears. I was told to bring it in and not worry about it even though I was 6 miles over the warranty. Was told the torque converter clutch was fried and clogged the filter which ruined the rest of the transmission. Then I heard that they wont cover the work to fix it. Recently sold that transmission and converter to someone else who had it rebuilt and found out the converter clutch was perfect. After spending $1,800 with them on that transmission and $1,600 on another car of mine and them not standing by their work 1,006 miles later, I would send you somewhere else for a quality rebuild.

Josh Kinney

Originally said turn around time was 3 days. My car has now been there for approximately a week and a half. I cant get in touch with anyone no matter how many times I call or leave a message. They seem accommodating until youve approved the work. I talked to Ron earlier and he said Ill call you back in 10-15 minutes and I never received a call back (and tried to call him back several times) and now theyre closed and I have no idea whats going on with my car. Absolutely terrible customer service. I wish I had given my business to someone more deserving. This was my first time using cottman and will be my last!

The Pyat

Ive always found Ron to be communicative, clear, honest, and reliable, though it may take him a while to answer because with a successful shop off course hes very busy. Any time I needed a ride when my car was under repair, they provided that ride. He gave me options about the work to be done and plenty of estimates. Ive lived here all my life, and there are lots of car repair shops in the area that you couldnt pay me to take my car to, but Cottman Transmission is one of the few I will call and I do trust. Believe me, thats saying a lot.

bob lowe

They misidentified what was wrong with my car, and of course their solution was more expensive than what actually needed to get fixed. They charged at least $50 for a break caliper when what we really needed was a $15 break hose. Also charged us for fixing an oil leak which they most certainly did not fix, or if they did, they just happened to put the bolts back exactly where they were and did not clean up down there which is the professional thing to do. Con artists just like all auto repair shops, beware.

MamboMick

Very satisfied. Will definitely return. And would highly recommend. Estimate and return call was performed promptly. Work was also done promptly, and a reasonable price. Diagnosis was accurate, and car runs great now. Service by Ron was professional and very friendly. He took the time to explain the problem in detail, and not just verbally, but showed me visually what happened on the car. Top notch place.

Anonymous User

DO NOT TAKE YOUR VEHICLE HERE, This place is a joke, they had my car for OVER a month to fix it". The owner never calls you back when he says he will and they do stuff to your car without permission! While it was there the radio was STOLEN out of my car and the owner pretty much told me he wasnt his problem! Are you kidding me? I can not stress enough to not take your car here!

Andrew C

Ron and his staff do great work! Ive sent several vehicles to their shop and havent had one complaint! Thanks for the good work!

Paul Tate

These guys are the best. Straight forward with options and honest. Never had a bad experience here with any service.

CHIP STANLEY

Took a little longer than I expected but good work and great people !!

zack sandoval

Ron is great. Competitive pricing and prompt service.