Firestone Complete Auto Care

1245 Firestone Pkwy, Akron, OH 44301, USA

Address:	1245 Firestone Pkwy, Akron, OH 44301, USA
Phone:	+1 330-983-5167
Site:	firestonecompleteautocare.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 31

Reviews 18

Axel Alwan

Long story short: they tried to take advantage of my girlfriend because she didnt know much about cars. When confronted, they refused to do any work at the quoted price citing safety concerns but offered to do the work if I bought the more expensive (4x) lifetime warranty on the brakes. Details below. My girlfriend went in for a brake job which was quoted at $115, they call her a few hours later telling her she needs to replace the rotors and the calipers and itll cost $785. She calls me and I head over to Firestone to see how a $115 job turned into a $785 job. They tell me that the calipers are frozen, I ask them how they diagnosed this, they tell me they did a visual inspection but offered no real diagnostic test. To show me, they place a tool on the steering wheel that depresses brakes and spins the rotors. Unconvinced, I decide to depress the brake myself, lo and behold, the rotors did not move and the calipers are engaged. So I ask them to do the brakes for the quoted price and leave the calipers alone. They offer to replace the brakes and rotors for $465 and give me a lifetime warranty. I decline and ask them to do the brakes for the quoted price and they tell me they are unable to do so citing safety concerns, even though they just offered to do them if I paid the more expensive package. They clearly just advertised a price to entice customers and then choose to screw their customers over so they can make extra cash. I took it down to another shop without telling them what happened at Firestone. They replaced the rotors and brakes for $235 with no hassle. When we pick up the car I ask them if there was anything wrong with the calipers, they told me they were in great condition. This was the worst experience Ive ever had with a company.

1Kingky

Took my car in because it was pulling to the left while driving. Told the guys what was going on with my vehicle and that it had something to do with my break caliper sticking. They checked it out and said that they found nothing wrong with it. Also wanted an alignment check that didnt get checked out because they say they forgot to check it. I had enough so I promptly left. Took it to another car repair shop and sure enough it was a bad caliper piston. Very unprofessional and its a good thing I know somethings about cars or these guys would have left me in great danger. Taking a chance of the caliper locking up completely while driving on the highway. They may leave a reply to try and compensate for the lack of professionalism, but quite frankly I have not the time nor the luxury to sit and wait in a shop for nothing. Nor do I even have the time to write this review. This is simply to save someone else from the trouble that I went through when it could have simply been fixed there at the time I explained to them what was going on with my breaking system. I will be a customer to firestone auto repair never again!!! No stars from me, but because I have to select one to leave this review that is the only reason there is one star.

Charles Troiano

After dealing with this Branch of Firestone for 10 years - I can no longer tolerate them. Call me old fashion but I believe the customer is always right, so when I ask for a specific repair - i.e., replace a specific fuse... I dont need a discussion about needing an electrical check $$ - I know what blew the fuse.... I did! Saturday, March 11th - I had my car towed there. In a previous repair - I instructed them to replace my transmission line - they called with good news - they save me $!00 by patching the line. At the time I was annoyed - I wanted the line replace. Fast forward 2 years - the link developed another leak.. This time I was informed by them, that they are not transmission specialists and they refused to do the repair due to liability issues - they wouldnt accept a signed a waiver of potential damage. So, my walk away is that this branch does not stand behind theyre corporate Motto... Firestone... THE COMPLETE AUTO CARE

eugene Perry

I brought a car in here today -well, the person buying it from me did (for a quick inspection). They came up with something like $800 in brake work, saying it had grooves in the rotors and needed new callipers. Thing is, Im a mechanic -i took it home and got it up on jack stands. They brakes did indeed need some work, but no grooves in the rotors -and the callipers just needed new guide bolts on one side. Careful bringing your car here.

Amber Gibbs

Simple tire patch, (had insurance so should cost nothing...) told me it would cost 20.00 for the repair, they broke my lock key took them three days to get the new one ordered, and even forgot to call me..mean while I had zero transportation to work because they had not gotten a chance to fix it. Then had told me that I would need to pay for the key.

Josh Foster

I brought my brand new car here for an oil change, it took them an hour, then a week later my engine oil light came on, and checked to find there was no oil at all. Never trusting this place or going through the hassle of trying to get a refund or hold them accountable for their mistake.

Michelle Ramos

I love this place!!! The mechanics are honest and up front. There has never been any surprises. They get the job done fast and right the first time!! They honor their warranties. I wouldnt go any where else!!!

Suzi First

They used to be able to do same day oil changes, but anymore their wait time is hours long.

gary frank

Quickly changed my tire when I was I a hurry

john kamany

Was quick friendly and and nice experience

Richard Burgess

Employee discount and shuttle service

Natedeck

Always well taken care of thanks guys.

ANTHONY Thomas

Its ok some of the people are rude