Firestone Complete Auto Care

3582 Lee Rd, Shaker Heights, OH 44120, USA

Address:	3582 Lee Rd, Shaker Heights, OH 44120, USA
Phone:	+1 216-367-2438
Site:	firestonecompleteautocare.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 14

Reviews 15

Peter Robertson

Recently: Their sales job on new tires has gotten too aggressive. They wouldnt rotate my tires b/c treads were 3/8ths and 4/8ths, so they lost the sale of the lifetime rotation from me. Consumer Reports says "A good time to start shopping for replacement tires is when the tread is still about 1/8 inch deep in any one groove," so this feels more like sales pressure than "professional integrity." Last Review: Always gone to this place,probably will next time. Promised my tire would be done Saturday when I dropped off, then it would be Monday once they had it. When it was ready they said they couldnt put it on for 30 minutes at the desk. Fortunately, the guy in the garage saved the customer service situation (this was a 2 star rating), doing it right then (as they should have - 3-5 minutes instead of the 15 it would have taken me.

Clayton Giovanni M.

ITs a national brand, I can walk into another shop and pretty much get taken care of no problem. THIS SHOP was a 1 time deal for me. They completely understood and explained all my prices and recommendations. They kept my price low and didnt let me go overboard for new tires, based on my usage. I would HIGHLY recommend them to ANYBODY..visiting or local. Its been 1 1/2 years later and NO problems. but I needed another copy of my paperwork and had to call them. ALEX was VERY thorough and DELIGENT...when you ask, he gets! He has a charm that is unique and it was awesome to get help from him. He is powerful ally for good customer service! I hope he has a long career there! Thank you AGAIN for helping me out.

Valeri Anddan

Scammed my girlfriend into buying a "factory recommended" fuel system cleaning for around $200 dollars. Called back 15 minutes later to tell them not to do it, they said they already did. Yeah right. Honda does NOT recommend "fuel system cleaning" as regular maintenance, period. They flat out lied to her. I already knew that Firestone suckered people into unnecessary service, its too bad she had to find out the hard way. I expect now there will also be "coincidental" new problems mysteriously showing up soon.

Anonymous User

Great service, took a little longer than expected but were very accurate and very verbal and helped me understand exactly what was wrong with my car ...... HIghly Recommend!!!!!!!! a little pricey with todays economy but willing to pay that difference with someone i can trust

Kevin Dreyfuss-Wells

Aggressively tried to upsell their higher end tires even after I repeatedly declined. Added charges to my bill for a service I did not request, then uncooperative about removing it. Tires seem fine, but customer service needs improvement.

Floyd Anderson

Great service. I am from out of town and had an emergency and they worked with me. Even short a mechanic they got my car in. Nick was great and kept me update and truly cared. Thanks.

Lisa Shepherd

The front store managers and Brittany were wonderful, especially Britrany. Although I never know if auto repair shops are being trustworthy. Their customer service was great!

Lisa Singer

This location was great. They diagnosed and repaired my tire quickly and with a smile.

David Williams

Good work done quickly. I recommend making an appointment.

Tony Overtime

The service was great in and out in no time

Kerry Merritt

They do decent work, but expensive.

Randall L.

Friendly, competent staff.

Adam Henton

This store is awesome