D and P Plumbing

2634 Jackson Pike, Batavia, OH 45103, USA

Address:	2634 Jackson Pike, Batavia, OH 45103, USA
Phone:	+1 513-276-9114
Site:	dandpplumbing.com
Rating:	1
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 10

Reviews 3

Kristen B

On Tuesday, April 5, 2016, Donald Aicholtz with D&P Plumbing came out to my home to fix a garbage disposal. He was referred by American Home Shield. He ended up replacing the garbage disposal, but failed to remove the plug from the connection to the dish washer. I had no idea he failed to do his job correctly, and as such, when the dishwasher was run the first time after he installed the new garbage disposal, it backed up and flooded my kitchen. This flood caused damage to the floor in the kitchen. At first I thought it was the dishwasher, but I called him first to see if he may have messed up when installing the disposal. He had us check to see if the plug was still intact and it was. He asked if there was any secondary damage and I said yes, as the floor had started to bubble where the dishwasher leaked. He said his insurance would cover it. He came back out on Saturday, April 9, to remove the plug. I assumed he did that correctly, but now the sink wont drain even though it was draining just fine before he came. We contacted him for additional assistance, and now he is saying this new issue isnt his fault and refuses to acknowledge that the floor damage was his fault either. We sent him photos of the damage, but he is saying there is no way to prove he caused the damage and has gone so far to say we are just using him to get a new floor (all because I tried to make him feel better about the damage when I said "well I guess we can get a new floor now"). I just bought this house and I have an inspection report that shows the floor was not damaged before he came. We have tried working with him, but he has devolved to name calling and childish responses (even though he was the one who failed to do his job correctly in the first place).

Phadia MMCs

We have similar experiences with him. Poor response and always customers faults. I dont think he understands the true meaning of custom service. You assume you pay and problem solved, everybody happy. Instead, you will get additional frustration and arguments. Stay away from him. I wish to give him no star, if such choice is available.

Emily Bounds

He never showed up for his first appointment and then never returned my phone calls. He finally texted two days later. When he finally showed up he said he couldnt fix the problem after looking at our clogged sink for two minutes. Terrible terrible customer service!!