ARS/Rescue Rooter of Atlanta

Reviews 3

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Andy C

As time has gone on, my rating for this company has continued to go down. I had a unit installed last Autumn. As I am both a veteran and an employee of Home Depot, the representative repeatedly stated that I was getting discounts, knock-backs, etc. After consulting a few other A/C providers...no..the price was pretty much exactly middle of the field. That aside, lets talk about the install. My house had central heat, but that was it, so we went with a heatpump and electric furnace. Immediate problems: 1. Blatant disregard for the instructions that I do not want to be contacted by phone. I have PTSD and do not like conversations with strangers via the phone. I have asked, on EACH contact occasion to only be contacted by email. This has never happened. How hard is it, really, to send a quick email? Oh, and as others have said....if you miss their call to let you know they are coming...they may cancel on you. Or reschedule you. 2. Total disregard for appointment time. During the install, I advised ARS that I went into work at 12am. "No problem," they said, they would have their techs out around 8. Nope. Most days they showed up around 11:30. One day, I think it was 11:50. Then told me to leave the keys for my house with them while I am at work. No thank you. Im sorry, but who in their right mind would leave house keys with a total stranger, for 8+ hours? 3. The install was done incorrectly, and required several other techs to come back out and continue to adjust it, until they decided it was satisfactory. I think the total install time was around a week, versus the estimated 1-2 days. That said, the unit then worked excellently, and all was well, right? Nope. Only a few months later, theyre asking to do the yearly check up. I postpone, because if I only get one free checkup a year...why would I have it so soon? When i do have the service follow-up, I am then told that I do not have enough registers in my house, that there should be several more. And that I dont have a media filter installed. Even though it is included on my install costs. Oh, and that my ducts should have been cleaned during install, but since they werent, that will be another cost. I do not agree to these costs. But as summer hits, it becomes quickly apparent that something isnt right. My temperature is right, but my humidity is spiking to 80-85% throughout the day. At night, down to around 60-65%. Thanks to this, mildew starts growing in my kitchen. I call ARS, and a technician comes to take a look. Their diagnosis? I dont have enough returns in the house. But that I have plenty of registers. The air being supplied to my unit is insufficient. He states that there has to be a balance between supply and return. Yes, that makes sense. I ask why that wasnt addressed during the install. He says he doesnt know, but I can do it myself, for around $150 in parts from Home Depot. No offer for ARS to do this work. So, I reach out to them, via their online chat....which honestly, is probably just an automated program, seeing as it immediately bumped me to providing my contact information, and "Someone will get back to you quickly." So, now Im waiting on that. And I went to THD, and purchased a 70pint dehumidifier, because even though it randomly drops down to 52% during the day...the high was 84% this morning. Clearly something is wrong. Before I end, lets also throw in that I was eligible for several rebates due to the work I was having done during the install. It took around 4 MONTHS, and multiple calls from Home Depot to receive these rebates. Would I recommend this service to others? Hmm.

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Anthony Isabella

Order placed through Home Depot... On day 1 they arrive at 11am in lieu of the 7am appointment time (so its already hot for them to work in the attic), they ran the truck well into the trees lining the driveway, the little boys (in their early 20s, Arturo and Christian) they spent hours reviewing the manual, and on the phone to their immediate supervisor who was guiding them on how to reconfigure the air handler in order for it to fit the application. Day 2 they arrive around 7am, they brought in more aggressive help (mind you this is a single family, single unit residential installation and we now have 3 people), the newest helper (sorry, cant call him an installer) lacks courtesy as displayed by working without a shirt. Ok, the 3 kids struggle all day and come 6:30pm they are tired and want to go home - So, they tell me the job is done. Alright, I go check the attic and feel the free flowing cold air coming from the the lines going into the attic and not the house - Because they wanted to go home they failed to place the required mastic around the vent hose connecting to the plenum box, so I would not sign until that was completed. As a slight aside, they also left the factory drain pan plug open (for a later flood). Ok, they spend another hour placing the mastic and again come to me and tell me the job is complete - I sign off and my credit card is billed. Oh, they also requested that I rate them highly should Home Depot verify my satisfaction. After they are gone (AND PAID), I realize that they 1) did not wrap any of the vent boots (as was required in the contract); 2) left open and live electrical wires; 3) left debris hidden around the attic (contract called for removal of old equipment). The saga continues, I call ARS and Home Depot to have the ARS jokers come out and take a look, after they are done removing the hazardous live wires (after a third party pest control worker was shocked by a live one), ARS tells me theyre annoyed I called Home Depot (and that they could care less if I do). Lets not forget another indicative part: Per ARSs own assessment, "the unit will have to be reinstalled". Now, 2 months since they feel they should retain full payment (for the above mentioned work) per their contract option I am telling them to take the the new Lenox System back and credit my account in full - so, theyre ignoring me...Other than telling me theyre busy, tied up, etc... In sum, the little kids lied in telling me the work was complete, got paid in full and left the customer dealing with the inconvenience and time consumption relating to such business practices. Addendum 1) Today August 8, 2016, they scheduled an appointment to reinstall the unit and wrap the vents (as originally promised), they were to arrive between 10 and 2 - Naturally, they call at 2;45 to say theyre on the way, arrive at 5 and walked around the place, said all is fine, not to worry because its under warranty and left. THEREFORE BE WARNED: THE USE OF ARS UNIVERSAL IS DANGEROUS TO YOUR HEALTH, TIME AND MONEY!!! THEY GIVE MEANING TO "BOGUS".

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M Neraas

On Thursday, November 13, 2014 our contractor hit an improperly installed hot water pipe while installing bead board. Unfortunately, water leaked onto our downstairs HVAC furnace in the basement. The next morning we had no heat and an arctic blast was expected to hit Georgia on Monday night, sending temperatures into the low 20s! Worse yet, contractors have been working (and will continue their work) in our home installing bead board and painting our homes interior. Universal Heating & Air Conditioning came Friday night and we learned that the leak took out the mother board of the unit. A new mother board had to be ordered. My husband and I feared the worst...we might not have heat for a week! Fast forward to "winter blast" day (today, 8:52 a.m. Monday, November 17th)...Norberto called to confirm they would be by to install the new mother board after they picked it up. A couple of hours later they arrived and quickly replaced the damaged part. Voila, we now have heat! Just in time. Norberto and Deon were very courteous and completed their work quickly. They communicated with us clearly through the entire process. Today (and all winter long) Norberto and Deon are our heroes! Thanks, guys, we love the heat! :-D During the seasons of extreme temperatures demand for UH&ACs services increase as this is true for all companies in this line of work. That being said, we did have to wait until the evening of the next day as this was their first available call time. We are grateful they could call on us when they did. It is impressive that their work day did not end at 5:30 p.m. They came out to fix our unit after 7:00 p.m. on a Friday night! Weve used UH&AC for several years now and we will continue to employ their services. As their customer, we always know the cost of the house call before they come to our home and the cost of the work and parts (once diagnosed) before the repair commences. They are dependable and we highly recommend them for your homes heating and cooling needs.

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