Planet Fitness - Brook Park, OH

5755 Smith Rd, Brook Park, OH 44142, USA

Address:	5755 Smith Rd, Brook Park, OH 44142, USA
Phone:	+1 216-400-7248
Site:	planetfitness.com
Rating:	4
Working:	5AM–12AM Open 24 hours Open 24 hours Open 24 hours 12AM–9PM 7AM–7PM 7AM–7PM

Location

Photos 73

Reviews 20

Doug T

My girlfriend and I purchased the black card package with tanning. They have a ridiculous rule that tanning sessions have to be 20 min apart per bed, even if the person before only used it for 5 min...you have to wait 15 more to get it. Heres the issue with this rule. We come after work to workout and we immediately sign up on the tanning list for the next open bed or booth. We then go workout for 45 min to 1 hour and we still have to wait an additional hour to tan, we dont want to spend 2 hours at the gym after work. Most of the time the booths are empty. I understand they are not running a tanning salon, but it would be nice if they just made the rule that nobody can tan unless they have been signed in for 30-45 minutes. Also when a bed is open they should clean it and get the next person in especially when its busiest after work.

Dominic Barletta

This gym is large in size but lacking in a few simple things nearly every other planet fitness Ive been to has. The cable machines are cluttered and the stand they use to store unused pieces is always a mess. Like many other PFs there are stalls in front of the showers to change in. The ones here dont have anything for you to hang your clothes on and theyre missing the mirror and shelf. That can also be said for the tanning rooms. Most only have a chair. No mirror nor a shelf to set you things on. The tanning beds do not stay closed! I hate having to hold the door down while Im laying in it but if i dont, it floats open. Ive brought this up a few times but it seems very poorly managed. I suppose I expected more from a gym name that has expanded across our entire country. Theyre not even 24/7.

Kenneth Busler

Its good for cardio and light workouts. the staff at this location takes care of complaints promptly. For instance in the 30 minute room, if you complain that someone is interrupting your work out by using the machines incorrectly they take care of it immediately.my biggest issue is their customer service and their website. you cannot get ahold of anybody in their corporate office they tell you to go directly to the club you signed up with. Thats fine, but what do you do when the club doesnt resolve your complaint? their website is ridiculously hard to navigate. You have to literally enter your information every time you change pages. and its just not with a user name you have to find your state, find your location, and then enter your membership number. so freaking annoying.

Ryan Mahon-Sugalski

Ill never come to this club location ever again. Ive been here multiple times and each time Ive been there, Ive dealt with nothing but problems. The staff seems friendly at first but it seems like they honestly dont care about you, ESPECIALLY THE TRAINER. The trainer is just there to look pretty, she doesnt do anything that will benefit you. Avoid getting help from a trainer, shell refer you to Google like she did me. It also seems to be that the manager is almost never there, and the assistant manager answers the majority of the calls. The staff, again, is horrible and unbearable to work with. Ill never come to this club again. Ive contemplated cancelling my membership because of how many problems Ive had.

Alyssa Matheny

I have been going to this gym for 3+ years since it opened. I dont like the fact that people are holding 2 machines down and the benches... and staff is doing nothing about it. People are ignorant with staying on their phone for 5-10minutes while sitting at a machine not using it. The odor smell has gotten bad aswell. The tanning is crammed booked and people are filling out their names and not showing up to tan. This gym needs more structure and later hours on the weekend.

TheDailyDosage

You cant really hate on it, I use to hate this place until I badly dislocated my elbow. Now I am doing rehab work and im seeing better tone then ever in the time ive been going. I actually realize what stuff they have and what you can do with it, just by cutting rep weight and slowing down reps Plus bring somone free? No freakin brainer haha.. would be awesome if it was 24/7 though.

Stephanie Straka

Contrary to my review of the Plante Fitness in Rocky River... this place is clean, large, good customer service, nice beds to tan in, and is the best of the PF I have visited... OH... AND ACTUALLY 24 hours... wish it was as close as the Rocky River.. but Id rather cut my arm off then go to that location just 3 minutes from my house, over this location.

Brittany Piros

Im a big fan of this facility, and Ive been going for over a year. The staff is always friendly, and accommodating. It doesnt have all the bells and whistles that the bigger, more expensive gyms have, but for the value of the memberships, it has more than I need to have a good work out.

Ace Evenhuis

The place is fine for my needs - simple weights and atmosphere that allows me to focus. The only thing I am surprised they dont have is wifi. Very basic, but it adds so much value for the customer. Besides the fact that they lack that specific amenity, they are a 5 star facility.

alberto torres

just found out ---no jump ropes allowed ?....are you freaking kidding me ? what a joke ..I am going to get in touch with corporate headquarters and see what can be done about that !.....one of the best warm up exercise out there and no jump ropes allowed, gee, ridiculous !!!!

Halyna Vozna

Manager of this place is not working at all massaging bed never work ,so many things is broken( massage chears,hungers in tanings rooms). But stuff is nice and professional, Brendon is one that help people a lot only for his attention I give this place tree stars

Jacob Byrd

I asked once witch tanning bed was a stand up and an employee told me with a very condescending tone " I dont know, I dont use them" I told him his job isnt that hard he is working at planet fitness for God sake #overpaid #underqualifued

Laura Paravano

Cancelled membership. Received emails that is was cancelled & they still continue to charge me. No one will resolve the issue. They keep saying the manager or regional manager have to clear it up, but no one is

Nikki Parker

Broken machines mutiple days, water fountains & empty sanitizer bottles Update: they have installed a water bottle fountain, still have work to do on the broken machines

Jon Santi

for they average gym goer, it is the perfect gym. If you actually want free bar benches and cages look elseware. the place is 24/5 but only really 24/3.

Charlene Fips-Jones

Only nice to skinny rude person at front counter named Larry I spoke to a nice guy named Ryan but Larry is what changed my mind

john larue

The place is dirty nasty and it smells so bad and the machine r eather broken or very very dirty its a awful place to workout at

Rhonda Rusin

I like it there its always clean & staff is friendly but no Wi-Fi which sucks but other than that its a nice place to work out.

Jeff Faber

Gym was good, but if you move away it is a huge pain to cancel your membership. Leaves a bad taste in your mouth.

shelly newson

I love it noone judges they have a massage room and they have cleaner for the work out equipment nice and clean