Planet Fitness

Reviews 4

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Brittany Day

I have been calling the Canton planet fitness for the past 2 months now arranging to get my account cancelled due to the fact that I am moving. Nothing against planet fitness. I think they have a great thing going and its very affordable. If it wasnt for the fact that I am moving and have a free fitness center at the place Im going to I would find another planet fitness to go to. Anyways, I have called and talked to this business several times making sure I would be able to cancel in time so that May 14th would be my last payment. Every single person I talked to there told me I had to go into the business and sign something. I couldnt just cancel over the phone (which is extremely inconvenient due to the fact that I am moving). I did end up going to the gym to sign the paper on the 30th. There the assistant manager informed me that I had ANOTHER fee coming out of my account before I could cancel my membership and I needed to come in on the 25th so that that fee would not be coming out of my bank account. Even though I had been calling them for the past 2 months telling them I had to cancel asap. So after I left there and cancelled my membership, I called and told them that I wanted to speak to a manager and gave them my phone number and asked her to call me. She never called me. So today June 3rd, I called there and asked to speak to her and she instantly had the most unprofessional attitude while SCREAMING at me on the phone. Calling me a liar and telling me that it doesnt matter what her employees tell me and the money already came out of my account so I am out of luck basically. I have never spoken to such a rude unprofessional manager IN MY LIFE. This women wouldnt even let me speak. She was screaming over top of me and not even letting me explain to her what was going on. Ive never had a manager of a business treat me this way. She obviously doesnt care about the business and what people think about her or planet fitness. Im just writing this so that hopefully the owner of this privately owned business will hear about this and do something about it. I am not nor have I ever been a liar. I would have came in before the 25th if that were the case to avoid the "one time membership fee". Her name is Danelle or Danielle. She refused to give me her last name or a number I could call to report the issue. I just want the owner to know what kind of manager he has down there running that place because she is extremely unprofessional and not good with customer service what so ever.

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Amy Smith

i dont know what some people expect for $10 a month, but yeah--youre not getting a pool and sauna, duh. and i dont know why someone would expect that a gym wouldnt take their banking info and charge them monthly. kinda how it works everywhere. i love PF. i have gotten there at 5:30 when there are no parking spots left (but its in a plaza so right around the corner are tons more, and lets face it--youre here to work out, so a few extra steps wont kill you) -- and still had treadmills to choose from. they have a great variety of weight machines and cardio stuff. plus a 30 minute circuit area that is fun and effective. ive had no problems with "lower class" people or theft. the locker rooms and gym are always very clean. you can hang your keys on a key hanger right by the front desk staff if you prefer over putting them in the locker room. i have the $20 membership so i can also get unlimited tanning and use of the massage beds which are kind of a nice perk. i can also take a friend for free which is great. for the negatives i will say that the pricing is slightly deceptive. yes its 10 or 20 a month, but there IS an additional $60 annual fee, so its really 15 or 25 a month if you want to look at it that way. when i first went in i was kind of nervous, not knowing the ropes in a new place, and no one really answered my questions very well or offered to show me around. i felt weird and didnt go back for 3 months. but once i did, there was a nicer person there who helped me out, and i was comfortable right away. they offer free personal training but theres only one PT on staff so it can be hard to get time with him. but when you do, hes very nice and makes you feel comfortable. i think its bizarre that they give away free pizza, bagels and candy, but i get it. its part of the whole "we dont judge you" schtick. i mean for $10 a month, you could get your moneys worth just by showing up on pizza night and eating a lot. overall, for the money, i think you really get more than you pay for at PF. im really glad i went with them over hall of fame fitness because i dont need bells and whistles, just machines and cardio with a wide range of hours. PF is perfect for me.

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Andrea Ciavarelli

I joined this gym about a month ago and wanted to wait before rating it. I could not be happier with this gym. I dont know what people expect for $10/month. Obviously you wont be getting a pool or sauna or any of the high end amenities that more expensive gyms have. But if youre just looking to get in a good workout I dont know what more you need. Planet Fitness has everything to fit your workout needs. There are more than enough treadmills, ellipticals, bikes, machines and free weights. There are classes offered as well. I havent been to one to rate them. When they talk about the "Judgement Free Zone" its completely true. While you have your typical "gym rats" I feel like most of the people there are your average, everyday person just looking to workout without feeling bad about it. Its such a great option for people who cant afford $50+ a month for a typical gym. I have the black card with is $20/month. Completely worth the extra cost! It allows me to go tanning, get the hydro massage, discounted beverages and I can use other clubs, which is great since travel often. Ive been to three other clubs since Ive joined. Each club is so different but all offer the same great amenities. Bottom line is, if youre a serious gym person who needs fancy equipment and a spa and sauna, you probably wont like this gym. But if youre looking to get in a good workout with quality equipment and not lose half your months salary trying to get healthy then I HIGHLY recommend this gym!

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Brandon Maurer

I would rate this gym with no stars at all if that was even possible. This is by far the worst gym in the world. They claim to be so affordable yet the automatically renew your membership in June and charge you an additional 60.00. I went in to cancel my membership and they told me I had to pay 60. to cancel it, and that they still had to charge me for the upcoming month. How does that make any sense at all?? This gym is the biggest scam I ve ever heard of. They also claim to be a judgment free zone and thats about a joke. This gym passes more judgments than Miles Lane. Do yourself a favor and go somewhere else. Don t get ripped off. The equipment they provide is a joke. It s impossible to get a good work out with only a smith machine and a treadmill. Join a real gym that doesn t make you give them your checking account number or a credit card so they can automatically charge you every month.. |

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