Planet Fitness

5920 Metropolis Way, Orlando, FL 32811, USA

Address:	5920 Metropolis Way, Orlando, FL 32811, USA
Phone:	+1 407-473-6086
Site:	planetfitness.com
Rating:	4.1
Working:	7AM–7PM Open 24 hours Open 24 hours Open 24 hours 12AM–9PM 7AM–7PM 7AM–7PM

Location

Photos 100

Reviews 19

Steven Merced

Writing in regards to a staff member, Jasmin, who had a discourteous and abrupt manner of implementing Planet Fitness Judgement Free policies. I have been a member and Planet Fitness brand advocate for over four years now, as this was the gym I felt most comfortable in through my fitness journey. However, today Jasmin managed to completely change my entire outlook on the company due to her bad attitude. My guest and I attend the Metro West Planet Fitness on a regular basis. Today, I noticed the new Asst. Manager, Jasmin, continuously being discourteous with many guests throughout there workouts. It was at that time my guest pulled me aside to explain the negative encounter with this staff member. My guest, who holds a Bachelor of Science in Health Sciences and is amicable with all members of the staff, proceeded to explain that we had to leave the facility as Jasmin had ejected us. She explained that while on the lying leg press machine the staff member walked up to her to tell her to stop making such loud noise while lifting. In the middle of her set, my guest waved her hand in acknowledgement of the staff members request. The staff member returned to the paper towel dispenser next to the lying leg press, at which point my guest made a suggestion explaining that she is not intentionally making a lot of noise, but rather that when locking the lying leg press, it is metal on metal, and with a set of 45s or more on each side the machine is going to inevitably make a loud noise. My guest explained that looking into rubber stoppers to put a stop to this problem would be helpful. At that point, Jasmin became defensive and proceeded to say that no one else who uses that machine makes noise on it, and that my guest was being disruptive to others and needed to leave. She proceeded to threaten to permanently ban my guest and eject me for the rest of the day from the facility. Its understandable that everyone has difficulties in there personal lives or at work that may affect their work ethic. However, by the lack of interest this staff member expressed with regards to me continuing my membership or my guest returning, its evident that this can not be the first complaint regarding this staff members attitude. In addition, others who had been given multiple warnings with regards to lifting heavy, super setting or dress code were not dismissed or banned from the facility. If staff members are going to implement policies they should do so in a manner that is fair across the board.

Kaley Brantley

Terrible staff. They harass you about making any noises. My boyfriend was doing lunges at the front of the gym near the front desk and sat down his 25lb dumbells (not hard at all but they do make a soft noise because they are heavy and the floor is hard) and a staff member came over and said "we have a strict policy of dropping weights - its not allowed so you need to be more quiet" my boyfriend said "Bro I didnt drop those weights you watch me set them down on the ground easily" and the guy says "well it was more like a borderline drop but I heard it from the front" so of course my boyfriend responds "you heard it at the front because I am 5 ft from the front desk". I understand the gym environment they try to create and I appreciate it but I travel to different cities throughout fl, ga, and sc every week for work and we NEVER have problems. Two of my other coworkers went to this gym the night before and had a similar encounter. This gym and staff was just way too on top of you and looking for any way to call you out - the opposite of a "judge free zone".

Anonymous User

Nice price, but lack of equipment ( top weight on dumbbell is 60 pounds, only one pull up bar and its divided. etc...). Customer service is bad. Today someone of the gym approached at me telling me that i cant do supersets, even that i wasnt using them at the same time and theres a lot of people doing it and then she started talking me aggressive . I asked her what i have to do if i want to cancel my membership and she sent me to the front desk.

Deion Palacious

Its a ok place for someone who only wants to spend 10-20 dollars a month on a gym membership. The facility has no free weights, lots of machines to choose from, a very small ab workout section, and this annoying alarm that sounds off when someone makes a really loud noise. Not the best gym experience to have but its still a gym you can go to for cheap.

Rachid Eloudiyi

Best Planet Fitness gym and I have been to many. Staff is very friendly. Gym area well kept and clean. Plenty of room and equipment. Best treadmills ever with great support and skid-resistant tread mill belt. Restrooms need minor attention but not too bad. Clean showers although bathroom mats could prevent water pools from shower area.

Marcus Jolly

Not for someone who prefers to actually lift heavy...no bench press available other than on the smith machine. Its almost like a gym for beginners or someone who casually works out. Too many machines and not enough free weights but I was able to get what I needed to get done on my chest day. Nice facility though. Cool staff.

Altanya Tanou

Please please dont go there yesterday I was there to sign up for a member he was to girls there she asked me for my credit card in my account number The next thing I know today the was buy stuff my on my account foot locker , sprint DDS Im going there for them I swear to God they going to pay for it

Chris Arter

Its Okay if you need a place to do cardio and light weight training. If youre interested in doing actual weight lifting, look elsewhere. The weights only go up to 60lbs, and the smith-machine is the only barbell they have. Its basically just a larger scale apartment complex gym.

Amanda Murphy

First time coming here, felt very welcomed by Terrell who helped us sign up. There is a lot of equipment to choose from and is not very busy during the day. Great atmosphere and friendly environment to help you get fit!

Mike Fin

Drove past this place, its a little hard to see from the street. The inside is clean and similar to most Planet Fitness studios in layout. No rowing machines, which I like to use so I took off one star

Shannon G

A great workout place to go to get fit. It is pretty neat, and the people keep the equipment clean and neat. You will always see someone spraying and wiping certain workout equipment.

Jonathan Anderson

Unless you do light weight reps or cardio, dont go here. dumbbells go up to 60lbs and there isnt a barbell bench press station. Only Smith machines. Clean facility though.

Matthew Duggins

A little smaller than other locations Ive been to. Besides that everything is great. Friendly staff, clean facilities, good parking, etc.

Freddy Ramirez

Me gusta como te atienden, especially bueno

Jackie Borrell

I love it! Just one issue Fri, Sat & Sun need too jump on the band wagon and become 24hrs as well....

sherrod mckinney

Great gym to work out in...Ive been with them for bout 3yrs no problems at all.

Rebeca Gomez

Ive been going to this location for years and never had any issues.

Thomas Williams

All PF are about the same, good if you can motivate yourself.