24 Hour Fitness

Reviews 7

JE

Jennifer Guerra

My husband and I are currently 24 hour fitness members of the downtown Orlando location. We went to the new Aloma location to make that our home location and I referred two friends to sign up. I currently pay $35 a month, they told me I had to now pay $40 to switch to the aloma location. We agreed to the $40 a month even though the upcharge did not seem fair since we have been loyal customers for 3 years and we brought them 2 new customers. Regardless we agreed upon $40 a month with a month free. Our new friends got the same deal and signed up, meanwhile we were about to sign up we were told that we were misinformed and actually had to pay $50 a month. So our monthly payments for my husband and I went up significantly. I feel so unappreciated as a customer that their thank you to us for bringing more business was upcharging us & misinforming. I was dealing with Will from the downtown location and I asked if he would tell his boss about the miscommunication on their part and he said he wouldnt. Needless to say, I dont want to continue doing business with them so I cancelled my membership today and my two friends who signed up also cancelled their memberships after seeing how they treat their longtime customers. Overall, GYM= Nice, EQUIPMENT= new, CUSTOMER SERVICE= HORRID, they only care about getting your money. PS: Will (the manager from the downtown location had no care in the world that I was cancelling) thanks for reassuring my decision!

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Ashley

I joined this gym strictly based on the convenience of its proximity to my house. From the moment I walked in they were very sales oriented to the point of making me feel uncomfortable. I wanted to use the 3 day trial that I saw online (because Ive never been a member of a gym and I wanted to try the classes) but one of the sales managers gave me some excuse/line on why I couldnt use it and tried to push me to get the 12 month membership. I signed up against my better judgement. Needless to say, I immediately called when I got home and changed it to the month to month membership. I signed up solely for the group fitness classes as I enjoy those the most and have always taken them at other fitness studios (not the gym). This is one of the worst experiences. The instructors dont show up sometimes, their headsets are never working, one of them always talks about how tired she is, and now they have canceled one of the early morning classes all together. Overall not a great experience and its definitely not what Im used to. The only reason Im giving it 3 stars is because it is very nice inside and the ladies working at the front desk are very nice. **UPDATE: Still no 5:45 AM Tues/Thurs BODYPUMP class added back. Also, to top it off, no one told me when I signed up about the additional annual fee of $53 charged after 90 days. Yes, it says it in the contract, but no one verbally told me. Im canceling my membership soon.

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Maisha Bryant

Amazing facility. The staff members are so welcoming and helpful. One of the thing that I appreciate the most is when you walk in to the gym you feel the heartwarming welcome and when you leave the staff members also acknowledges your departure. This gym is everything,whether youre interested in Crossfit,or just regular training youll always find equipment there.They have it all ,and the general manager Danny is one of the most terrific managers ever.He reassures that every customers feels welcomed and appreciated for being part of his location at winter park ,FL.Excellent customer service and staff dedication. I remembered ,I called on Sunday and I had the opportunity to speak to one of the customer service representative named Ruth;she stayed on the phone with me for about 45minutes and what surprised me the most was the fact that she didnt get tired of hearing my long boring story about my fitness journey.I would like to congratulate the most amazing team on earth because you guys have impacted me in such a positive tremendous way.From the bottom of my heart ,I want to say THANK YOU FOR ALL YOU DO TOWARDS ME AND MY FAMILY!!!!!!!!! Keep up the excellent work.

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Timur Bey II

Im in town in business. Ive spent several hours driving around looking for a 24 gym to find 24 Hour Fitness on Google. I hate having my mind set to do something and Im lied to. So I normally dont leave reviews but Im EXTREMEMLY disappointed i was not able to workout and wasted my time with 24 Hour Fitness. This is a members only 24 Hour gym! Be aware! If your coming in out of town and its late night you cant get a member ship aka you cant workout. Ive traveled the world and Ive always been able to do an on the spot sign up to attend a gym which includes equinox, la fitness, planet fitness, and New York sports club. And I just ate a crap load of energy and pre Workout. Soooo Im wayyyy not in the mood to just be sitting around. So not cool. Please advertise this! Dont drop in to this gym after 11pm or you will not be able to workout!! Its a 24 hour limited members/time only gym!!! Anyone reading this have any suggestions for gyms in Orlando for business people who workout late ours and can sign up and workout on the spot! GREATLY appreciated! ;l

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Paulyn Ortega

Looks like a great and clean facility, but beware they have the snobbiest staff. Went in today with a relative who had membership, expecting to get a 1 day pass just to try out the facility. In order to obtain a pass you needed an ID, I had forgotten mine, which was on my part. But what didnt need to happen was another employee running her mouth off about how I forgot my ID..."she forgot her ID, who forgets their ID?", girl please...mind your own business. I had someone drop off my ID only to be turned down again because she assumed I didnt live within 25 miles of the gym. She proceeded to tell me that it would be $25 for the day and that I could speak with an advisor. From there I said Bye Felicia! Thank you 24hr Fitness for wasting my time and being so very accommodating :-) p.s. I live 19 miles away from your gym.

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Quynh Le

I signed up for guess past online and got 7 free-day trial to go there with my friend (who is a member of 24h fitness). When I got there, all they did was wasting my time and trying to convince me signing up for membership which I dont need. After I said that I already have membership w/ LA fitness and also have contract with personal training program, and itll not end anytime soon, the manager told me that he would give me a guess past for 1 DAY because my friend is waiting (instead of 7 DAYS as it appear in my email). SERIOUSLY?WTF. When they see that you dont bring them any advantages, that what you will get. Its more like a sale business instead of health business to me. Ive thought of switching to 24h fitness after my contract w/ LA is done, but not anymore. So be aware.

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Henry Guzman

i went the first week of opening and used my free 3-day trial and as soon as i walked in the club i was not greeted, or was asked if i needed any assistance. i walked myself to the computer to sign in for the 3 days and the 3 girls that were at the counter talking had no regard in helping me, asking me if i needed help NOTHING!!!!! when i asked them if they needed my i.d they said no for what and then said your set you can work out now and didnt even want to give me a tour of the place and after i left didnt care to ask if i wanted to be a member with them after my first visit. customer service SUCKS, but the club is beautiful

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