Borcherding Collision Center

9942 Kings Auto Mall Rd, Cincinnati, OH 45249, USA

Address:	9942 Kings Auto Mall Rd, Cincinnati, OH 45249, USA
Phone:	+1 513-677-1800
Site:	borcherdingbpg.com
Rating:	2.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 16

Reviews 9

Brandon Palmer

TERRIBLE! I was told 8 or 9 days for the repair to my truck. Worked out to where it shouldve been done on Friday. The Monday before I get a call we missed this in the estimate we will try to get it added to the insurance claim. Never did they let me know if they got it added. I called that Friday and asked about that and seeing when it would be done. Cody was the guy I talked to. He said itll get painted end of day today or first thing Monday. And put back together Monday you should get it Tuesday. I called Tuesday because I still havent heard anything. Different gentleman answers. I tell him my name he says blue ford right. He tells me that they were finishing up the paint job. Should get it tomorrow. Called Wednesday. Cody answers again. He says I dont know what happened. They are just starting the painting now. He says Ill call ya this afternoon to give you something better. He does he says itll be ready tomorrow afternoon. I just called because if Im getting it today I have to get it now. Its now 2 and I have stuff for work that I cant get out of and wont be able to pick up my truck that I was told would be ready Monday or Tuesday. He says it still has 2 hours left. We have to buff it and clean it. So when I let him know of my dissatisfaction with their service he starts making excuses. And then says well I did tell you tomorrow afternoon when we spoke yesterday. I said yes you did. You also said 8-9 days. Then Monday but probably Tuesday. The guy on Tuesday lied to me about it being in painting and it would be ready Wednesday. This is ridiculous. Dont use borcherding collision. They have no idea how to schedule out the work they have. Sometimes it sounds like they only have one person that knows how to do things so if he isnt available or gets bogged down it backs up the work that was supposed to be done on your vehicle. Very upset at the service provided. I was recommended them by the ford dealership which told me they do great work but now that I look at the reviews on here it doesnt seem so. I hope they at least did the job right but we will see if I ever get my truck back.

G Bo

I Took my wifes car and my car in for repairs and I have to say that thier work and attitudes are terrible! Work is way below standard pratice, they repaired the fender on my wifes car and did a poor job and subsequenly the fender did not line up with the new bumper cover. There were 4 attempts to make it right and each time it was a little better, but never as it was! Tony the manager has no customer service skills and even managed to get into a heated argumnet with my wife, becasue on one of the four attempts she was told to bring the car back and it would only take 10min to fix, she was there for almost an hour with my child during lunch and my child was in tears, becasue she was hungry. I had to leave work, which is a 45min drive to pick her up and get my child some lunch! I was not happy with his lack of understanding and his smug demeaner about the whole situation. When all was said and done I am still not happy with the repair or Tony and CJs attitude! Will NEVER use this shop again.

Jeb Bower

Our brand new minivan was hit an accident in March, 8 months ago. The entire drivers side had to be fixed. When we got the car back we noticed a small crack in the windshield. When we pointed it out, they got very defensive and said, "we didnt do it". Nobody said they did, but this was a brand new car with less than 5,000 miles on it when we were hit. We expected to get back a car thats in the same condition it was in before we were hit. In the meantime, The insurance says Borcherding just needs to fix it and send them the paperwork, but were getting nowhere. In the meantime, we now have a crack the whole way across our windshield.

Thomas Liu

*this is not a sponsored review I had a light collision and had to fix both of my doors on the passenger side. The door was fixed on time and it looked great. The dents was fix so well it look like nothing had happened! During the whole process The new manager Patti was very helpful and very kind. I never meet the old manger but from the reviews I can see he pretty much ruined the company name. From what I can tell The new manager Patti is working pretty hard to fix the bad reviews and actually meant it. Im pretty sure if you have any complaints she will work hard to try to fix it and make sure you are happy with it.

Zach Burpee

The manager, tony Gillespie, is the rudest, most unprofessional man I have ever had to deal with in my life. This collision center took far longer than stated to fix my car. Upon receiving my car, it quickly became apparent that the quality of the work was well below sub par. I received my car with new dents from their parking lot, broken pieces on my car that were not previously broken, and an extremely rough, and poorly buffed paint job. Do yourself, and everyone you know a favor by never taking your vehicle here or recommending this outrageous business to anyone.

Lindsey Zitscher

I have had my vehicle at the collision center multiple times and all I can say is WOW! My vehicle was hit from behind, twice, and I had to have the back bumper replace and painted. Not only was I impressed with the job that they had done but so was my husband, who used to do body work. The repair looked so good, it looked brand new again. Its obvious that everyone working there takes great pride in their work. I would definitely recommend them to anyone that I know.

Anonymous User

These individuals take pride in what they do and you can trust that your car will be repaired PROPERLY. My family has now had three cars repaired here. To the guy who said their estimate was too high, I can only say that sometimes you get what you pay for...besides, in my experience, their estimates are completely fair. Look, when I went to pick my car up, they were almost as excited to show it to me as I was to have it back.

Timothy Holland

I had a small but important piece of work that needed to be done on a bumper. Tony & his team were very accomodating & professional throughout the process and were able to quickly take a look, make an assessment, and do an impressive job on the spot repair. A good experience all around...convenient location, good customer service, and great follow-through. Give these guys a call when you need a good job on bodyshop work.

William Fogler

I had a terrible experience with this body shop. They took 4 times longer to fix my car then they promised and when they told me it was done the car was still not right. They didnt communicate with me at all as to what was taking so long and the work they did in the end was sub par. If you value your time and want your car back in a timely fashion I recommend taking it someplace else.