Cost Saver Windows

12063 Montgomery Rd, Cincinnati, OH 45249, USA

Address:	12063 Montgomery Rd, Cincinnati, OH 45249, USA
Phone:	+1 877-351-7770
Site:	costsaverwindows.com
Rating:	4.2
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 24

Reviews 9

Todd Brown

They did everything that was in writing. I cant fault them on that. When they told me about extra times that they "Just Do" I did not get any of that. For example: I was told that when they install shingles they always add "Roof Ice Guards on all of the roofs edges (but was not in writing). That was never installed and when I asked them about that they told me on the phone that I paid for them, but because Lexington, KY does not require them for code they were not installed. No offer for a refund or any kind of compensation. They told me that I would get extra bundles of shingles, but again not in writing. I never got any. They subcontracted the work out. They told me that each shingle would be nailed with six nails and as I watched they clearly only nailed 5. Again nothing about the six nails in writing. This also voids the wind warranty on the shingles they installed. They claimed to give me a great rate with a large discount. It was just as high as any other quote Ive ever got from any other roofing company. What I liked about them was all of the extra quality items they claimed they would be doing. By using subcontractors to do the work, not getting ANY of the promised items, and the extra quality service missing, I would not have picked them to do the work. Buyer beware! Get everything that these guy say in writing! On one good note: I did again get every thing that was in writing, just not one thing more. They were timely and kept the roofing appointment, the guttering had to be rescheduled. Of the near 8 appointments by their sales and support staff about half were missed without even a call until days later.

cincyshoe

2 months ago (April 2017) I had my roof replaced by Cost Savers. Choosing the color and design, i was a bit skeptical as to how it would look. But EJ said the colors would go well with my house. He was absolutely correct! Im so impressed with the way my roof looks. Fast forward two months down the road....Im leaving for work and my garage is leaking through the roof. Im pissed off, time to blame my new roofing company. I call them and they come out as soon as I was ready to meet them at my house. The Cost Saver employee is already at my house on my roof looking at where the leak is coming from. Turns out it had nothing to do with the roof, it was the siding from the original roof 15 years ago. There was a slight gap in the siding. I ask the cost save guy what can I do so the leak doesnt get through the siding anymore. He pulls out a caulk gun and and fixes the issue without hesitation. Understand this, it wasnt even their fault and they still fixed the issue. Im not sure how they do on windows but i can tell you right now they do a hell of a job on roofs and their customer service is the best in the business.

Steffanie Lennon

We ordered windows for our entire house, were told they would deliver - install 4-6 weeks. Granted weather was an issue which we understand, but even despite weather delays it was months before they were installed. They had to come several times due to delays in delivery of the larger windows, etc which was problematic in itself. The flashing was very poorly done causing water damage on the interior. They did come out to re-do the flashing, but it is still very poorly done, not visually appealing with water collecting in the flashing. We also had 1 of 4 (71 X 71) windows installed that was installed incorrectly/was defective and not sealed correctly causing interior water damage/drywall damage. We were told the window would be replaced. We have called them no less than 10 times since June and have started tracking the dates/times that we call. Each time weve been told someone would call us back being that no one EVER returns our calls. Still no answer from t hem on the defective window and drywall damage that we were told would be fixed.

megan wallace

Cost Saver Windows, Siding & Roofing replaced my windows in 2010. Not only are these windows beautiful but also energy efficient. I noticed a major reduction in electric/gas bill through out the year. The sound reduction, I cant say enough good things about it lets just sum it up...alot easier to sleep in on the weekends...The professionalism and customer service that this company provides is A+ from the intinal meeting to the install the customer serivce was awesome. A year after install I called and had a question about cleaning my windows and SURPRISE the wonderful customer service was still provided. At that time I truly realized not only did a purchase a wnderful window I intrusted my home, faith and respect with a tremendous company.

Maria Clements

DO NOT USE THIS COMPANY!!! If I could give this company less than 1-star I would!!These windows and this company are so terrible I wish I had my old windows that were 30 years old.The sales people will tell you one thing and you should expect the opposite. The interest rate was different by double, the product at best is less than average. My windows squeak and some of the vinyl was curved and bent. They say they will replace it but if the installer says they fixed it you will never see the new product that you paid for and requested. I spent $5000 dollars on windows and a door and wished now I would have gone with a different company. Keep calling and they will come out but problems are never solved. TERRIBLE COMPANY

Dyanna Wilson

We had windows replaced in our condo in 2013. It was even extra work because they had to take off our wood siding and they didnt complain or charge me any extra. They were very polite and cleaned up after themselves. We have two dogs and with all the doors open for two days I was worried but they were great with the dogs and making sure they didnt let them out. Weve had our windows for two years and we had one piece break so the window would not stay open, I called and they came out two days later and repaired it no problem.

Teresa Gentry

We had our windows installed from Cost Saver and the quality of the window is excellent. The installers that did the job Travis ,Harris did very profesinal work. They covered everything inside and out, cleaned up ALL of there trash. Looking at the view of my window in from the outside now is so stunning. !!! he wrapped it in alluminum from where he removed all the old wood and it just sets the house off now. We are very impresed and would highly recomend them

Adam Feldmeyer

Cost saver only uses the highest quality products on the market and installers who not only have years of experience but who take a personal investment in the quality of their workmanship. I am proud to use Cost Saver For all my home improvement needs! I have referred numerous family members and their neighbors. Everyone is happy and satisfied! This is a home improvement company everyone can trust to do a wonderful job! :-)

Erika Pantona

We had a few windows and the entire roof replaced and everything was done as promised! The entire job took a SINGLE day to complete ! I will definitely be recommending these guys! Thanks again Cost Saver!