UPS Customer Center

11141 Canal Rd, Cincinnati, OH 45241, USA

Address:	11141 Canal Rd, Cincinnati, OH 45241, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	2.8
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 10AM–1PM Closed

Location

Photos 24

Reviews 10

Helene W

Zero accountability. Package was to be delivered yesterday. Out for delivery since 6:47 a.m. Driver LIED saying that a delivery attempt was made and that the recipient (ME) was not there to receive the package. YET, I was here all day (14 hours!) waiting for the package and no signature was required for delivery. After numerous calls and an extended chat w/ online customer service, I was told that a supervisor would call me. A call was received from RUSSIA from an even less helpful "supervisor" only to promise someone from Sharonville would call me today at or around 10:00 a.m. It is now almost 4:00 p.m. Another call had to be made, just for "Matt" from Sharonville to call and say that the driver and the drivers supervisor would have to call me later TONIGHT because neither is available. This makes TWO DAYS taken off of work waiting for a very important package that still is not here. I PRAY this same scenario happens to everyone involved - at minimum. There has been ZERO accountability and the worst customer service I could imagine. I was most update about the driver LYING about attempting delivery. Now, I cannot describe how low my view is of UPS as a whole. Unreal! I am traveling and had to had my shipment sent to where I am traveling. It has been TWO DAYS and it still is not here. Also, I could not even pick it up because it is on the truck before the facility opens and I can get it off. Now, I have to wait until TONIGHT for someone to call me. Completely unacceptable. Completely.

Jon Payne

WORST EXPERIENCE EVER! Why offer something that you cannot deliver. Charge 8dollars for a "window" that you never make and then use the excuse "heavy delivery day". Then why have the option available. Then leave slips with the direction on the back to "sign and leave on porch" and it still doesnt happen... because the driver needs your signature as requested by the shipper. But the sheet was SIGNED! Then drive 25 minutes out of your way (at 3:30pm) to go get the package, only to find out, its out for delivery again... and then youre told "well you can wait until 6:30pm when it comes back. Now I get to wait for my product to get her tomorrow because the manager took care of me by upgrading it to air... REALLY?! Thats the compensation youre going to give to a customer? HORRIBLE SERVICE. HORRIBLE ONLINE EXPERIENCE. CANNOT EXECUTE WHAT THEY ADVERTISE. Will NEVER use UPS again. And will encourage others to do the same. If I place an order, if they ship it UPS, then I move on to another dealer. Thank you so much UPS!

Monique B

What a horrible experience! I received and email stating that my package would be delivered by end of day Saturday. It never came so I called Monday morning and they (Customer service main number) had someone from the local Sharonville, Ohio location contact me. The customer service representative that called me was rude and disrespectful. I asked her to repeat something and she hung up. If she doesnt like working in customer service or dealing with people then she is clearly in the wrong field! The poor customer service needs to be addressed at this location. Several customer reviews already reported that this person hung up on them, so she clearly has a history of being rude and hanging up on people. I will do everything possible to avoid dealing with this location!

Bradley P

Not using ups to ship anything ever again, Looked online and tracking said out for delivery at 8:55 am 6/24/47 waited all day for package till I called in at 730pm and was told package was still out for delivery, and that driver is still making delivery and I would definitely get it by end of night, so after calling off work so I could be home to get it and waiting around till 1am 6/25/17 I called in today and now being told it was never out for delivery and that their is no record of it being out for delivery and wouldnt get it till 6/26/17. 3 days after tracking showed out for delivery. Whats the point of having tracking for it to be this far off and how does a company this size tell lies and make up stories to try and make up for screw ups.

Tiyana Bennett

Terrible I bought a new iPhone 6 plus for $800 from Amazon got the overnight shipping and everything and that was 3 weeks ago I was supposed to get it 4 days after paying for it and it never came so I just waited out the rest of the week cause we all know how ups is.....And so I waited to the next week and I called the warehouse for amazon and it said its being shipped but I never got an email or a call or text so then I brushed it off gave it another week then I called on Monday its wensday (xcuse my spelling) 2 day and so I tracked it down n it said it was being shipped but then I called the UPS store were there supposingly have it there and they couldnt find it

sarah mancini

I purchased a few items from Amazon with one day shipping on 9/21. The order was placed after 5pm on that day and delivery was guaranteed by 9/23 by 8 pm. At 8 pm on 9/23 my packages still had not arrived so I called to find out where my items were. I was told that the driver "quit mid shift" and my packages were at this facility. I was offered no other remedy other than to come to the facility myself and pick up the items. Today is 9/25 and my items still have not arrived. My tracking info shows that my packages are now expected by 9/27, six days after my order was placed!!!!!

DAVES BAGGERS AND IRON

Absolutely horrible service. Lost my $300 package and claimed it was scanned and "left at the facility"..: four days in a row. I offered to pick it up myself but for some reason, I couldnt pick it up when I asked. Someone from the hub called me directly and said the packing was on the truck and on its way, expected to be here today... four days later... Guess what, never received it. I wouldve given ZERO stars if it were an option. Id choose USPS over UPS ANY DAY!!!

Mia Williams

Poor communication between the driver and this site is at fault for this rating. I was at work when my delivery arrived; I called the facility and was told when to pick up my items. Although the employee was polite, I was told the items were droped by the driver and loaded onto a trailer there... cant be pulled for pick up until Monday, despite Saturday hours! Waste of time, lame service at best.

Gary Wilburn

I use this UPS center when I need to ship something today and all of the UPS stores are closed or UPS has already picked up. Being open until 8 PM allows me to go home, have dinner then drive to Mosteller Rd.and drop off my shipment. Service has always been fast and courteous and they have even helped unload my vehicle when I have had multiple items.

Rylee manning

This place is awful. I held my package for pickup and both times i have went down to pick it up they couldnt find it. And the staff was not very friendly, they acted like they could care less. I finally spoke to a ups representative who was able to find out where it was and arranged for me to pick it up. Really terrible experience