Metro Accident Repair Center

15541 Brookpark Rd, Cleveland, OH 44142, USA

Location

Photos 13

Reviews 9

Collin Alberts

Short Description: paint and finish 10/10, body filler and primer sanding 10/10, metal reforming and fender reshaping 10/10, customer service 11/10, cleanliness of car upon pickup 8/10, headlight alignment 10/10, Front refurbished wheel color match and quality 10/10, rear refurbished wheel color match 10/10 and quality 10/10, reassembly 10/10. Long Description: I am OCD about my car, I always keep it spotless inside and out, and am practically a professional car detailer. So when someone backed up into my car I freaked out, I was extremely worried about the manner in which my car would be repaired, especially since repainting a vehicle professionally is so difficult to do. I called the lexus dealership and metro accident repair center was recommended to me. I toured their facilities and was blown away by how clean and professional their shop was (professional paint booth etc.) In dealing with Allstate Insurance they wanted to repair the car a cheaper way, instead of buying a new or used fender they wanted to "reform" the damaged one on the vehicle. This made me 10x more uncomfortable. Since i wanted no body filler. I was assured by metro that if the results werent pre-collision quality they would do what they neeeded to do to fix it. And I now know why the stand behind their work because the results came out fantastic, all of the angles and curves on my fender are perfect, and I cannot for the love of god tell the car has been repainted. It literally blew my expectations out of the water. No bubbles, particles or swirl marks where present anywhere in the repaint. Both rims replaced where 10/10 quality with the right rear off slightly in color, but they replaced it promptly.

L Mar

Of course, bringing my brand new car in was not for happy reasons. Someone had smashed into my car, but luckily their insurance paid for all the damage! The ladies at the front desk were so helpful and sweet! I liked that I could see the "workshop" from the office area, everyone was very hard at work:) My car (which had been scraped and dented all down the entire side, rims and tires included) was so incredibly shiny and just like new. I had cleaned my car inside before I took it in, but I swear it looked even cleaner when I got it back! There was a cute card on my dashboard. One of the ladies came out to show me my car to make sure everything was perfect, all doors and trunk open. Anything I left in my car had been bagged and placed in my trunk (thanks!) They made everything so easy, and I didnt have to wonder when my car was coming back to me because they gave me super kind check-in phone calls to let me know how things were going. I highly recommend them!

Jackie Katzenstein

I can only say positive things about my experiences with DCR systems at both the Metro and the Mentor locations. I have taken my car to both shops on a number of occasions for repairs and have been more than satisfied with their services. The staff is always extremely friendly and helpful, and I always appreciate the amount of communication that they provide to make sure that I am happy and comfortable with their services. They are always very helpful in communicating with my insurance company and I have drove away with a clean, perfectly repaired car each time. I would, without question, recommend DCR to any family or friends who are in need or their services!

David Giarrizzo

My 2007 Pathfinder has been in the shop multiple times and every time I have had a great experience. My car has been returned to me on time and cleaned up every time. I would recommend Metro to anyone in need of collision repair.

Antonio Delgado

Had an issue that was addressed & solved.. Even came back with another that didnt pertain too any of the work they did & it was fixed the same day! Overall good service, work & great staff.

Leroy Hucks

Quick, friendly service by Cindy and Melissa. Body guys seem to take pride in their work. Rental car agent on site, in case.

theresa novotnak

The best auto body shop in town. Great service, friendly people who go above and beyond to help you!

Joanne Hijazi

I would recommend this for and repair that needs to be done on your Lexus.

lydia ruiz

Very helpful!