AAA Gahanna New Albany

5486 N Hamilton Rd, Columbus, OH 43230, USA

Address:	5486 N Hamilton Rd, Columbus, OH 43230, USA
Phone:	+1 614-750-8350
Site:	aaa.com
Rating:	3.9
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 72

Reviews 14

Ruth Sutlic

I needed to transfer my membership from Iowa to Ohio. All the representatives were busy. They receptionist looked over my paperwork and started the ball rolling. By the time someone was free, I knew what plan I wanted, how much it was going to cost, I had info on the credit card and extra insurance. I was in and out quickly. I also learned how the office was setup. This was setup different than Iowa. Members can come in and grab books and info. But, the need to see the receptionist on the way out to make sure the inventory gets updated. I also saw the map on the wall that tells you how far you can travel in 1,2, 3...etc from Columbus. It gave me a good idea of the places that I can visit. I plan to go back there! Great service.

David Alden

My car died and I my regular mechanic was backed up, so I decided to give AAA a try on auto repair. I had the car towed in and received a call within a few hours with an estimate. The estimate seemed high, so I called around. It turned out they were on the higher end, but when I called back to the manager he explained why (it turns out it was the fuel pump that had gone bad and they only replace the entire module and not just the pump, in addition they replace the fuel filter, which my other estimates did not include). They were very pleasant and provided excellent customer service (which unfortunately seems to be a rarity these days).

Pamela Cass

Its not so much dislike (staff is very nice and all that) but the fact that 9 months after I had a headlight replaced by this facility I had to have the same headlight work done AGAIN. I used to own an Explorer which didnt need new headlights until it was 11 years old, but heres a 5 year old car that needs the same headlight fixed? Not cool. And no I didnt get charged for it but they managed to find something wrong with the other headlight so for $7 they fixed it. If I had thought more I would have taken my car to the repair shop that did the other headlight 2 weeks after AAA did the 1st one and made them do it again as well.

Jonathan Hayes

This is the worst possible place to take your car. 2 years ago it took them more than a full business day to replace a battery, just to find out they needed to replace the starter too. Now, the battery is toast. Its covered under a warranty but they no longer carry the garbage they gave me, so instead of go ing me what they DO have they make a 9 year member come back after theyve ordered it. Will they also pay for my rental? Nope. Will they charge you more for labor than anyone else, sell you crappy parts with questionable expertise, just to make you run around town so they dont have to inconvenience themselves? Yes.

deb cumbow

We love going to this AAA location. Everyone there is friendly and eager to help us out. Whether its a road trip or simply getting answers to airplane flight questions everyone seems ready to help out. Id not flown for a very long time and saying I was anxious was to put it mildly. Cristin was fabulous in answering my questions and putting me at ease. She kept an email line of communication open with me that was greatly appreciated. We will continue to visit this AAA to collect information and try to make our getaways and dreams a reality.

Eric LaFayette

The people who helped me are always first rate. If it was just about that, then I give the workers an A+. However, this New Albany branch no longer carries supplies, like waterproof wallet holders and any gadgets for Vacation. I give the executive(s) who made this decision to take them away from the new place a complete (F-). Way to go executives turning an A+ perfect thing and changing it. I hope you actually read this. Please listen to your employees and clients. I give them 2 stars with the potential to get 5 stars

Samuel Nicholson

Recently took my car here after AAA gave me a significantly lower quote than a competitor for work that the other shop insisted needed to be done. Tim, the assistant manager, was great to work with and extremely informative. After about an hour the shop gave me a call to let me know that the work the competitor told me I needed wasnt necessary at all, and was a very minor fix. So I ended up "saving" about $1,500 because this shop and its technicians are honest. This is now my go-to shop for anything mechanic related.

Brenda Hoffman

Thanks so much for your outstanding assistance. I have noticed that there has been a significant reduction in the amount of printed material available. I understand that, as the cost of printed media becomes greater , and less available in our electronic world- I was SO DELIGHTED to have this agency order maps that arrived in my home in time for my flight and car rental. Thanks so much! You folks are just great. Sometimes where we travel is off the electronic maps- so its wonderful to go back to the paper! Thanks again.

Von Heltzer

I have taken my car here a few times and had great service. How ever I had a schedule d oil change and wiper replacement. It took them an hour and a half. I sat there and watched there mechanics dick around for a while then I complained to the a rep there and then it took them 45 more minutes to finish.. by then I complained more and got the oil change for free..id like to add. There were 3 mechanics in the garage and only one other car..make your own decision but I will never get my oil changed there again

Fritz Almario

I visited AAA Gahanna/New Albany store 2 times this year. My first visit was way back on January 13 and my last visit to AAA Gahanna/New Albany store was way back on April 22. The staff at AAA Gahanna/New Albany store were very nice to me. I met Tammy Love one of the Travel Consultant at AAA Gahanna/New Albany helped me with my TripTik routings for Niagara Falls, Ontario and Memphis, TN during my visit on April 22 as well. Tammy is very nice. She did a very good job getting my TripTik routings done.

Anonymous User

The mechanic who helped me was honest and my final total was much less than Id feared. Throughout the work he kept me apprised of what he was doing and why. After Id paid he still talked to me for several minutes about how best to keep my cars problems from resurfacing. I was very impressed - I will be back here!

Lloyd Bokman

So far it has been a great experience. Olivia has been great helping us make our travel plans and it was quick and easy to get our new passport photos in order to renew our passports. I highly recommend the AAA Travel Agency at the Gahanna Branch.

wanita ensman

The receptionist was very nice and polite, helping me decide which Disney World ticket to buy, on the other hand, Sarah, was very rude and disrespectful. She clearly doesnt like her job. I wont be going to this location any more.

A Hall

Very friendly and gave me exactly what I needed, with out pressing me to buy or fix what wasnt needed. Ray was very informative. Will definitely go back to for future services. Bonus points for great wifi, and tea and coffee :)