Kelly BMW

Address:	4050 Morse Rd, Columbus, OH 43230, USA
Phone:	+1 614-471-2277
Site:	kellybmw.com
Rating:	4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–5:30PM Closed

Location

Photos 100

Reviews 4

Dave Coronado

First I would like to say that I have been in Sales a very long time, the customer service at Kelly BMW exceeds anything I have ever seen and makes me want to model my customer experience around some of the things that they do. For as long as I could remember I had always wanted a 550xi. Back in June I found the one I was looking for at Kelly BMW. Perfect color, the right interior and fully loaded at a great price. It was a used 2011 550 Xi and Bob in used cars was our guy. I did a lot of the process over the phone and my wife went in person to get a look, but they made it so easy. The initial buy was seamless but thats not what stands out about this company. Fortunately for us we bought a power train plu warranty because within 2 weeks the car was in the shop. Not a major issue but annoying, Kelly was awesome and took care of a rotor issue. Nathan in service should get a gold star if they have those for excellence. This whole process Im about to tell you about was crazy and he handled it like a seasoned pro. About a month after the rotor issue the car died on me on the interstate, I almost got into a wreak but I was close to the dealership so I got it rolled in, they later told me they had to replace the gaskets and seals and some oil leaks! I was floored, but it was covered under warranty and I had a loner while they did the work. There were a few minor things and then another couple months and it died on me again on the interstate, again almost causing a wreak. I got it back to the dealership and they let me know it was an electrical relay to the fuel pump. I was mad at this point and asked that they look it over well because I was tired of having it in the shop, they did, and then told me it had a cracked engine. Wow. We had only had the car not even 5 months. This is where management came in, Mick, the used car manager got with us and offered to get us out of our car into a new certified one. Bill, the maintance director got BMW north america to make amends so to speak and BMW financial was kind enough to to finance the whole thing. This company had no obligation to get us out of our car offering us basically over retail for our car, and they did replace the engine in it also. We had the choice to keep it but me and my wife figured the car didnt like us much so we are now the proud owners of a 2014 535xi. Better on gas :) The service was amazing, the management was amazing, the car is amazing, and the whole experience of what could have been a disaster was pretty seamless again. I do wish I could have found another 550, but we are probably some of the happiest Kelly BMW customers ever, and we will be customers for life, even if we move across the country, they will just have to ship us our car.

Anonymous User

I made an appointment with Kelly BMW Service Department for the first time today. When I arrived the young man in the bay was very pleasant. He asked for my key and directed me to the service advisor area. Inside was another story. The service advisor was leaning back in his chair looking at his computer screen pretending not to notice me. After waiting for a couple of minutes with no acknowledgement, I approached the service advisor’s (Gordon Rhea) desk and asked if he could help me with my service appointment. He turned leaning further into his chair and answered “name”. He then asked for my key. As I handed him my key I asked if I could demonstrate the problem. In an irritated voice he responded that he already knew what was wrong. From there things went further downhill. He asked me if I purchased the car new or used. I said used but I’ve had it for about two years and have six months left on the warranty. Mr. Rhea then announced that since I’ve had the vehicle serviced at another BMW dealer in the past I should continue and take it back to the that dealer. I told him that his dealership was closer to my work and I had someone from work with me because they didn’t have loaner cars available. He said that if I insist, he will take it in but he could not promise anything and there will be a charge even though it’s under factory warranty. Thanks, but no thanks!

Sue Carano

This was our first experience with BMW. David Migliore was very patient and took a lot of time with us while we made our decision on the car. He was very helpful and showed us the features of the car. He also synced my iPhone for me so that I could use it on the drive home! He also followed up after the sale to make sure all is going well. Update August 24, 2015 It was a great experience working again with David Migliore at Kelly BMW. I had worked with him in the past when I leased my 3 series. It was my first lease and first BMW. He stayed in contact and was sure to stop by to say hello during maintenance visits to the dealership. About 7 months before my 3 series lease was up, David called to let me know that I was eligible for the 6 month pull ahead program. (He had mentioned that this was a possibility when I signed the original lease.) His call enabled me additional time to research, decide on what I wanted to do, and also to take full advantage of the pull ahead program. Since Im not far from retirement, one of my goals was to purchase instead of lease and to be able to pay off the loan by the time I retire. With Davids assistance, I now have an X3 that will be paid off before retirement and it will enable me to do all those retirement activities that Im looking forward to doing. I would defiantly work with David again in the future.

Tim Chowdhury

Kelley BMW had been my choice of Dealership more the last 10 years. This was mostly due to the exceptional service we received from Gordon. However, over the last one year, it has declined to its lowest level. I mentioned several times, during routine maintenance, that my car has rearview camera malfunction alerts, but it was never taken care of ! A few months back my new car and the remote keys went dead in the middle of the night. After an hour on the phone to get a roadside assistance, she told me, they cannot get anybody and I need to call police to get the car towed away to the dealership and advice me to call her back when the tow truck comes so that she can approve it ! When the tow truck came, I called back but nobody answered the phone. So I paid and had the car towed away to the dealership. However, despite providing the copy of the receipt, they never paid me back and told me they do not have any record of my call ! My wife also has a BMW. Since few days, It is showing engine malfunction sign! She called the service department. She was told they do not have any loaner car for her for at least a week. Now she no choice, but to drive a faulty car !