Geek Squad

Reviews 5

WA

Waves 18

Awful!. Never again. I took a 5 year old HP laptop to be repaired in mid November 2016. The technician looked at it and quoted a price $150 to repair. Before I left, they said there would be an additional $60 charge for a new hard drive. I was debating whether it was worth spending $210 on a 5 year old laptop. A new would cost me $500-600. I decided to go ahead with it. I had to pay the $210 up front. A few days later I got another call informing me that the previous OS could not be used so I had to pay another $130 to have Windows 10 installed. I could not get my $210 back. I had no choice but to pay. I ended up paying $340 to repair a 5 year old lap top. When I picked up the laptop, there was the laptop, its electrical cord, two small boxes (from the new hard drive and one that contained Windows 10), and a separate folder with the receipt and some paperwork. The Geek Squad employee didnt even bother to put it all in a plastic bag so that I can carry it out easily. He handed all over the counter to me and I had to walk out holding these things against my chest so they wouldnt fall on the ground. This is my first and last time dealing with the Geek Squad. Never again.

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AL

Alissa Fader

Sent my phone to repair, had to pay 150 something, they said instead of trying to fix it, they sent me a new one. The new one didnt even work, it was having the same problem like my old one. Waste of money, and a waste of time.

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DE

Devin Dougherty

Geek squad is a middleman. They dont repair anything in house and their troubleshooting skills are on par with any amount of googling you yourself could do.

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KY

Kyle Carter

They wont repair a computer unless you have geek squad, even if I bought it here and am willing to pay for it.

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KA

Kaz Kimura

Geek squad has screwed over everyone I know. :(

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