Ulta Beauty

3347 Princeton Rd, Hamilton, OH 45011, USA

Address:	3347 Princeton Rd, Hamilton, OH 45011, USA
Phone:	+1 513-863-6200
Site:	ulta.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 13

Liv S

I had the worst hair experience of my life here. I used to have thick, long, brown hair. I loved it. I thought that if I paid $75 that I would have a nice hair color, so I went into Ulta and met with Sarah. I told her that I wanted my hair colored with Redken Chromatics, maybe two shades lighter. Mind you, my hair was originally a dark brown, and so I was thinking I might get a dark blonde, right? I was SO WRONG. She had to go back and remix my color three times, because I had "more hair than she anticipated." Okay... whatever... but at this point the chemicals had been on my hair for at least two hours total. So she rinsed it out and and came out with this super white, awful color. But she said not to worry, that she would tone it down, and it would look fine. I let her, and it still came out white. She said she would tone it down one more time. I was crying at this point. She had totally disregarded what I had asked for as far as color, and now my hair had been treated with chemicals three times. Finally I got this awful color she called "champagne blonde." It looks like a really ugly yellow color, but I walked out, resigning myself to deal with it, maybe I could fix the color again later, right? BUT NO! Two weeks later my hair started FALLING OUT IN CHUNKS. Im talking like at least 100 strands per shower. Its now been six weeks and it wont quit falling out. My previously nice, thick hair is now TRANSPARENT and barely there. Im embarrassed to go out in public. Im afraid Im going to be bald soon. Im 20 years old and this is tearing me apart. I cant leave my house, I dont know what to do now, and Im afraid to try another chemical treatment. I bought a new shampoo with the hopes that it would stop my hair from falling out, but the damage is irreparable. My hair is falling out and I can see the follicles at the ends. I know it wont work. THIS PLACE HAS DAMAGED MY HAIR FOREVER. It sucks so bad, I cry in the mirror every day, and I cant stop thinking about it. They wont even do anything for me, I called them up and complained, but no one there knew what to do about it. I doubt that my hair will ever grow back at this point.

Christian Joseph Mercado

The sales people are all rude. Worst customer service. I dont think these people are happy to be working on Christmas Eve. My wife really wanted this set of make up, so I had to make a purchase even though I was not satisfied with the customer service. I heard bad experience with other store locations in the area. There will be no next time for my business with Ulta. I will take my business elsewhere. If there is zero star... Ill give it no star!!! So much for Merry Christmas... I hope that some other prospective customers read my review and find this helpful.

Elijah Balsbaugh

I had a very good experience at this location of ULTA. I was hesitant at first to shop there because I read some bad reviews online. My shopping experience was very good. There were plenty of sales staff available and they were very helpful. I took about 20 minutes looking for new cologne and never once did I feel pressured into hurrying up or making a decision. I asked the sales staff for recommendations and they were eager to help. I loved the way they were willing to help but not "overly helpful" and annoying. I purchased my item and I am very satisfied.

Josie Rose

The whole time I was there I felt unwelcome. There were few employees that would ask if they could help, but the rest would roll their eyes because there were people in the store. It made me uncomfortable just to go to the register to check out. Once I finally went up there the girl at the register barely talked, just took my money and ignored me. Just because it was my first time in that store and I dont know much doesnt mean you have to be rude. It was my first and last visit.

Allison Jarrell

3 employees standing around talking, blocking the aisles. I went around them twice and none of them asked if I needed help finding something. I forgot something I needed, and didnt even want to walk back in.

Mechelle T

I had an issue with an item I ordered online. The manager and clerk took great care of getting everything fixed for me quickly and painlessly. Thank you.

staci greene

Need to staff appropriately! One cashier! On 1/2, a national holiday! Seriously, hire and staff to give better customer service!

Ebony Green

Horrible horrible horrible customer service!!! Will NEVER return!!

Alecia Walter

It is a huge store of make up,hair care and skin care.

Caitey B

Staff is friendly

Melody Waters

I love Ulta. <3

Sandra Ashby

Overwhelming