U-Pack

Reviews 3

BA

Barbara Pitman

Its unfortunate there is not a 0/5 option. We moved with ABF U-Pack in August of 2010. It couldnt have been a worst experience. They subcontracted every portion of our moving. The packers DROPPED my master bedroom dresser and cracked off the bottom. They assured us they would report it and have it fixed. It was never reported and ABF wouldnt fix it. When we were booking the sales consultant convinced me that the insurance was an unnecessary add-on. That shouldve been my BIG RED FLAG. They packed everything so badly that everything arrived damaged. Literally. EVERYTHING. Our sofa, love seat, dining room chairs, table, washing machine, refrigerator, dressers, EVERYTHING was scuffed up because the packers ran out of thing to put in the back of the truck and instead of tying the load off, they just shut the door. Everything shifted and shimmied for 1200 miles till it was damaged beyond repair. My floor length standing mirror, a gift from my grandparents, was smashed. My DVD rack was completely flattened. They didnt even bother putting our computer towers into boxes so from all of the shimmying the side doors had come off and the video cards and everything were falling out and hanging by wires. I have had professional moving companies move me 3 other times for LESS money that did a MUCH better job. When we contacted the customer service regarding the broken and damaged items they informed us that for each item we needed a serial number, brand, value, and professional quote on how much it would cost to repair. And at that the MOST we would receive was 8 cents per pound of our load. It would cost me more than that to get quotes to fix all of our furniture as we live in the middle of the country and would have to pay an appraiser to visit. This was the most awful experience I have had with any company of any service field. I would recommend using U-Haul or even a dump truck loaded by 10 year olds before I would recommend this service to anyone. SAVE YOUR STUFF AND STAY AWAY!

SE

sean parr

Was great service until I found out the "guarantee" for delivery is a scam. Paid $225.00 and was told over the phone the trailer would arrive between 9AM-11AM only to find out later the guarantee doesnt include a time frame just a date. I would have been okay with this if I wasnt lied to over the phone when I purchased the guarantee. I move across the country at least once a year for work and will NEVER use Upack again and will have all co-workers avoid as well. Called and complained in a very polite manner and was basically told thanks for the extra cash, sucker.

JI

Jim Harris

Excellent company

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