Chick-fil-A

Address:	5150 Merten Dr, Mason, OH 45040, USA
Phone:	+1 513-770-3445
Site:	chick-fil-a.com
Rating:	4.6
Working:	5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM Closed

Location

Photos 100

Reviews 25

Laith Amin

Tried the new gluten free bun. The service at this location is very good, with the order taken correctly and a busy restaurant being run cleanly and efficiently. The new bun is actually quite good. It comes separately packed to avoid contamination. However, gluten free baked goods dont keep- you either have to freeze them or dehydrate them. If the latter (and this is the case with the bun here) then they have to be rehydrated before eating them if they are to avoid tasting dry and crumbly. Unfortunately this is not done with the chick fil a gf buns, which is a bit of a wasted opportunity. Shame as they did all the hardest stuff with selecting the best bun and let themselves down at the final stretch.

M Neidlinger

Im taking my original review back. I dont know what happened to this location but it has gone down hill quick. 8-10 mins average per order wait, at the drive thru and they forget items. Update 2.0 I just visited this location and the Chick-Fil-A One scanners werent working so they couldnt scan my app to redeem my points. Update 3.0 I just visited this location for the third time with a screw up. I ordered a very simple order #7 with a Un-Sweet Tea. Which is a Beagle with Chicken, Egg, and Cheese. And I got a plain Chicken & Biscuit Combo.... I will not be back.

Justin Nordmeyer

This location does their best but the parking lot and drive thru system is way too slow for how much business they do. They have employees standing outside in a makeshift second lane to try and combat this. Its not safe for the employees to be walking around that many moving cars all day. Ive also seen them standing out in cold weather and even rain! Poor employees.

Laura Williams

Went thru the drive thru during lunch rush hour to get food for me and 2 of my comp workers. My meal was the only one paying with credit and my card apparently didnt go thru. I told them not to worry just cancel but they went ahead and gave me it for free! They are awesome awesome awesome! Thanks guys for your awesome service!

Eric Limper

Terrible design of a drive thru. Line backs up onto the adjacent road causing a traffic jam for coming and going cars in this area. They need a better system to combat this issue. Service is great and its clear employees are trying their best to serve customers in a timely fashion but the location and design doesnt help.

Amanda Brown

Employees at the window (young kids)were too busy chatting amongst themselves. One employee was standing outside, hanging off the drive through window with her back to the cars in the drive through. Had to pull my car up further away from the window to accommodate her conversation. Food was okay.

Austin Ma

It does everything a normal Chick-fil-A does, which is serving Grade-A-five-star food with tremendous service, except theres a traffic jam worth a fifty-car pile up at any given moment in the drive thru and the line. Its location attracts all the mothling humans from Montgomery to Northern Mason.

Evgen Lostrikov

Best part was that they serve real chicken. I had #1 combo and it only had pickles on it...a piece of lettuce would have been nice. Waffle fries were not cooked enough. A little overpriced for what we got. Took me a couple of years to try it and it will probably be that long before I go back.

Chris Michaut

Chick fil A. I think they have a great concept of a work ethic. They aced up my sandwich and with a simple request they fixed the issue. Personally I thought the there was too many front register people but based in they amount of people who come in to order it was obvious why.

Megan Morgan

This was my first time eating at this particular establishment. I went with my 2 kids and my mother in-law. The service was friendly and our food came out fast and the restaurant was clean. We also got the chance to see the cow mascot, which was really fun. Keep up the good work.

Cory Reynolds

Probably picked the busiest time possible to go to CFA--springbreak, 12PM, and had to park across the street behind the restaurant. All of that and the employees still had great attitudes, we found a clean table, and our food came out within 5 min of ordering-well done, CFA!

Aaron Greenberg

Friendly staff even though it was the end of the day. Food was ready quickly and tasted fine. However they handed me a 3 piece in stead of the 4 piece I ordered. Glad checked the bag inside the store. Quickly returned to the counter and was received my 4 piece.

Mike Price

Service was great, facility is clean, cars lined around the building are moving through the drive through pretty quick (noticed as I sat on the patio eating) and food was good as always. (They also have a movie character walking around greeting the children)

Maria Dickert

I have always loved Chick-fil-A and this location wasnt super busy the day I went. I love how the kids can play in the playroom after they eat to burn off some energy. I highly recommend everyone to Chick-fil-A because of the great food and atmosphere.

Michael Chiodo Jr.

This is my favorite location in all of Cincinnati! I am a frequent here. The food is always fresh and the customer service is always exceeding expectations for a fast food establishment. I will continue giving my business to this chick-fil-a.

Emily Webber

Beware if you have celiacs disease. this chick-fil-a gave me a cookies and cream milk shake when I ordered a chocolate shake with a gluten free sandwich and I had an allergic reaction!!!! they are not even cautious to read orders properly

Evan Sharpshair

Has anyone ever been to a bad Chic-fil-A? This one is always packed, but they get people through the line crazy fast! Little tip for ya, if your going through the drive-thru use the right hand lane its much faster for some reason.

Jessica Fahncke

Usually a good experience but I called two times to get a catering order. Both times I was told no before they even asked the details of my order. Why would you turn away business? Renee blew me off right away

Bella 4Life

Ok. Staff needs better training and organization in the drive through. Also, rhe restaurant needs to better plan the so called 2nd drive through line which is basically kids running in and out of traffic.

Tracy Maimone

Received our order in less than a minute and it was hot and fresh. Very friendly workers behind the registers and walking around offering help. The dining room was very clean as was the kids play area.

Jaeger Family

Food was on point, staff had great customer service, wait time in the drive thru was a little long due to the amoubt of customers but once you placed your order you had your food in minutes.

LarryLee Fiber

Everyone was smiling! Plenty of friendly, attentive staff expediting service to plenty of happy patrons. Yummy, inexpensive food in a fresh clean setting. Kids have a play area, too.

Cortnee Wilson

Friendly and fast. They have two lanes they open up when the drive-thru gets backed up. Chick-fil-As are all pretty friendly. I dont remember if this one has a play place for kids.

Casey Ryan

I eat at this location fairly regularly for both breakfast and lunch. Around noon-1pm its crazy busy. But, never unfriendly. Whoever owns and manages this location does a great job!

Jennie Lang

I have never had a negative experience here and Ive been many times! Always hot food, fast service, and friendly employees. My family and I enjoy this Chick-Fil-A very much!