Address: | 1246 OH-28, Milford, OH 45150, USA |
Phone: | +1 513-831-0636 |
Site: | bobsumereltireandservice.com |
Rating: | 3.9 |
Working: | 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–4PM 9AM–3PM |
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Anonymous User
Frustrating and inconsiderate customer service! We dropped our car off the night prior so that it was there in the morning to be worked on. All that needed to be done was to have a battery replaced. We first contacted them in morning to let them know what needed to be done. They said they would call when they knew when it would be ready. After no call, WE finally contacted THEM to ask, to which they replied, "Oh yea, we have a guy looking at it right now. It should be ready by noon". Well, the hours rolled past. Finally we call them, frustrated, to see why it was taking so long to which they replied, "Oh yea, were finishing up the paperwork right now"... Sure you are. My guess is that it was finished HOURS ago but no one had the courtesy to call and let us know. We finally got our car back at 6:30 pm. Nine and a half hours to change the battery! I cant imagine how long it would take to have some real maintenance done! We wont be returning.
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Tonia Bevis
I come to Milford to visit my Grand Mother, I drive 1 hour each way. 2 different occasions something has gone wrong with my Suv and Bob Sumerel has worked me in their busy schedules because my grand mother would stress how worried she was about me driving it this far, and must get it fixed. And they do everything they can to get it done, even stayed over to complete the work in the evening, and yet again take the time on a holiday weekend also! This is one big reason why my Grand Mother is a repeat customer, and she also thinks the guys are cute! Haahaa. She will not go anywhere else. I just wanna say thank you for all your hard work and dedication. Also for taking care of my Grand Mother and I! God Bless You All! Need More Of You! Lol
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Brian Emenaker
They have replaced tires on two of vehicles, and handle all of my rotate n balances. Very reasonable wait time for tire store. Friendly, knowledgeable, and attentive. You can make appointments if you like. They will be my tire store for the foreseeable future.
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Mike Snapp
Awesome service! I dont even waste time with a price check when I need new tires. The honest and quality service far out weighs a couples bucks I may save at a competing, discount tire store.
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James Myers
Great Service!!! A+. I was treated so nice by the guys who were working in on a Sunday. No pressure, honest and fair. I will be back. Thank
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honda 450
A waste of my time. Dont be open sunday if you cant do the service that you advertise you can do.
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Siouxzette
They take great care of us here. And they have new a discount on service. Thanks Chris and Daryl!
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Donna Terry
Very good customer service! I was impressed. Chris is an excellent professional!
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Greg Roshon
Daryl and Chris are excellent, very helpful, get the job done!
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Brad L.
Very thorough, fair, honest with a great attention to detail.
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jennifer Culver
Kind of pricy but they are nice people.
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Jim Pierce
Very helpful and professional
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Brittany Tucker
Terrible customer service!
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DavidAshley Valentine
Fast, courteous, cheap
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Randy Moeller
Good service & price.