ServiceMaster of Salem

Address:	2275 Judson St SE, Salem, OR 97302, USA
Phone:	+1 503-585-4017
Site:	smsalem.com
Rating:	3.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 9

Reviews 8

michelle lipps

4 star rating only because of employee Kyle Cullins, who did a 5 star job. A very excellent experience because of his professionalism all around. He not only did an amazingly thorough job, but he was most pleasant and courteous as well. We are very grateful to have had him. Without Kyle saving the day, we would not have been able to rate ServiceMasters of Salem high at all because of an atrocious display of the worst case lack of good customer service. An appointment time was scheduled by Samantha for "sometime in the afternoon." I appreciated that because as I had informed them already, I worked graveyard and slept through most mornings. I was up that day by 11 am. No one showed, so at 3 pm I called Service Masters. They said Kyle had been there at 1130 am, rang the bell, and then waited for a long time out front. Naturally I knew this was untrue since I was up and waiting. I spoke to someone else to lodge a complaint, and was told he was scheduled to be there at 12 pm that day. ??? Then I checked my phone and found that Kyle had been there at 10 am that morning and had waited. Remember Samantha had told me in the afternoon sometime. I rescheduled for the next convenient time for ServiceMaster, NOT the next convenient time for me at all. This resulted in both my husband and myself having to put off our bedtime for hours that morning. I can only assume that all this confusing conflict which resulted in 4 different appointment times being claimed, is probably because ServiceMaster prefers to do things when they are able, and not when their customers are. Pursuing the issue, I saw an amazing jumble of something I do not want to see again. Unless I know that I will get Kyle to clean for me. ServiceMasters owe a big Thanks to him for not only cleaning my house well, but also for cleaning up the offices dysfunctional big mess also.

Gregory Foster

SUBCONTRACTORS BEWARE : I have been a painting contractor on the East Coast and here in the Pacific Northwest for almost 23 years and I can honestly say this is the worst contractor I have ever worked for. The office staff and project manager lacked professionalism and failed to communicate with me effectively. Several E mails and phone calls were not returned or responded to. At the end of the job when it was time to pay me for touch up I received an E mail that I was being back charged for work that I was not even notified needed to be done. Prior to leaving the job just recently I spoke extensively with the homeowner and he expressed complete satisfaction with the work that had been done. Top level management contacted me a couple of weeks via text message at 11:30 pm on a week day in regards to "image" control after I left a honest poor review on the contractor/subcontractor service I had experienced. Fortunetly, for me I dont need the work or headache of not being compensated for high quality painting in a timely manner. I wouldnt hire Service Master Clean of Salem to clean up after my pets. The entire project was 6 weeks behind schedule and just recently when I was on site still wasnt complete. Several door and window casings were installed damaged and were repaired and repainted at my expense. I could go on but its not necessary. Good luck if you do work for these folks.

Michael Santos

I called Thursday morning, get told to leave Samantha a voicemail, no response. I call back on Friday. I get told by the receptionist Megan that she will hand deliver the message to Samantha and will have her call me back. Nothing. I call back at the end of day right now. I am told Samantha has left the weekend and to leave a voicemail. I tell Megan, Il pass, and to let Samantha know to not bother calling me back. I will go with a different company that actually follows through with communication. Follow up: About 7pm I get a call from their manager apologizing for the issues. I thank him for the call but inform him I will be going with a different contractor and thanked him for the call and ended it there. About 9pm, I get a call from Samantha apologizing as well while I was thinking why do they keep calling me and why at 9pm. I inform Samantha that I would be using a different contractor whom I have coming over next week and she tells me that she is fine with me doing that. I couldnt help but think how nice I have her permission to use a different contractor. All I can say is be wary of this company. It seems like when they realize they screw up, they keep calling you like a case of herpes that wont go away.

Joshua Scott

Such an enormous amount of appreciation for ServiceMaster of Salem! First lesson learned: Never leave an upstairs sink of full blast, get distracted, then leave the house for several hours. You return to an enormous flood, with water dripping down the walls and saturating the hard wood floors. Second lesson learned: Call ServiceMaster of Salem. Immediate response, amazing professionalism, calming and supportive throughout the whole process. They coordinated the subcontractors, worked with our insurance, and returned our beautiful home to pre-flood condition. I really didnt think it was possible. Thank you so much!!!

Kristina Gonzalez

So disappointed. Requested our check from insurance company before the work was completed. Once they received the insurance check they stopped working. We did some of the painting, boxing of household goods....(which they said would be credited) and they did not refund any of our money. Complete crooks. We have gone to the office twice and have left several messages and calls not returned. We are now going to contact BBB, CCB board, Report this to our insurance company, and contact the news stations who do reports on untrustworthy companies.

David Briggs

ServiceMaster helped fix a small - but long-term - window leak that we found in our house not long after we bought it. There was significant dry rot and mold. ServiceMaster was able to come in, fix it and get all the mold out quickly. Their project manager kept us informed and kept the disruption to a minimum. They are professional, organized and easy to work with. Not only that, but they managed to keep the dust and mess of a construction site completely contained! We were very happy with ServiceMaster and the work that they did.

Henry Mendazona

For several years now I have used Service Master to clean the carpets in my home and also in rental units. Generally speaking, they have done an excellent job , at a very fair and reasonable price. I just last week had the carpets in my home cleaned. Maybe they were dirtier than usual, some spots didnt get as clean as usual. I was surprised at that. Perhaps I should have pointed out everything. For this reason, I cannot give a 5-star rating this time. However, I will give Service Master another chance another time.

Zachary Steele

I have refered ServiceMaster of Salem to my clients for a longtime and they have never failed me. I recently had a water issue at my home and I have to say their mitigation team was at my home the same day and prevent additional problems! They got the repair done in a timely and a cost efficent way. I am proud to refer them to my clients when disater strikes and will be the only company I use in my personal life as well!