The Cleaning Authority - Olympia

2747 Pacific Ave SE c, Olympia, WA 98501, USA

Address:	2747 Pacific Ave SE c, Olympia, WA 98501, USA
Phone:	+1 360-703-9881
Site:	thecleaningauthority.com
Rating:	1.7
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 4

Reviews 6

Laura Shelley

DO NOT USE THIS COMPANY!! If I could leave negative stars I would. The owner (Paul) came out to my house to do an estimate, did not take off his shoes. Walked all over my house with dirty shoes. That should have been my first clue not to use this company. Set up the first cleaning, asked them to clean the refrigerator and oven. Paid an extra $30 dollars for the frig and oven. They did not clean the oven or frig. After calling them, we agreed to have them cleaned at the next cleaning. The initial clean was ok, would see how next clean was. They came out the second time, stuff was moved and not put back. They didnt even make the beds, counters were still dirty. Plus the oven was still dirty. Called and spoke to Tracy, (while there was kids screaming in the back ground) told her that the oven did not get cleaned again. She said that they (the cleaning team) used oven cleaner from Wal*Mart, sprayed it and wiped it out. Told her I could send her pictures of the oven. She said she would look at the pictures. After looking at my pictures, she said, over all the oven looked clean. DOES THIS LOOK CLEAN TO YOU?? She said that for another $30, they could clean it again next time. I told her to cancel all future cleaning.

Kris Sinclair

TL;DR - DO NOT HIRE. Will take your money and leave you with a dirty house. I hired this company to do a move out clean. They were supposedly there for four hours, but barely anything was touched in the house. Baseboards, door frames, appliances, walls, all were left untouched. We had pulled the refrigerator away from the wall for them to clean behind it and they pushed it back in place without doing anything. When I called to complain, the manager was very concerned and said she would speak with the cleaners when they got back to the office and then return my call. By the next day, I hadnt heard anything back and there was a $250 charge on my card (because of course you have to give them credit card information before they clean - otherwise they probably wouldnt make any money since they do such a bad job). When I called again, she refused to do anything and said I would have to pay them $65 an hour again for them to come do the job I had already paid them for! Horrible company - do not use them.

bimbo thomas

They are a great company in that they are always interested in doing their best to make the customer satisfied. We have found their prices to be excellent and competitive. My advice is to do what you can to prep your home (put things away) so the crew can easily access the surfaces to clean.

Jennifer Liberatore

The owner is disrespectful, unprofessional, and rude. The cleaners left the garage door opened when we were not home. When calling to address the situation, the owner would not respond. When he did he was unprofessional and terminated us.

Steve Finch

DO NOT HIRE! They do NOT do everything they say they will do!!! Ever!!! Almost every single clean we had to have them come back out to do their job. They are awful.

Anonymous User

It took over three hours, which equaled nearly $200 in charges, for them to clean a small empty apartment, and even then there were many, many dirty spots left.